Pamela Finkel
OBJECTIVE:
Intelligent, highly motivated self-starter
with significant development, administration, management, documentation
and training experience seeks challenging assignment in leading
edge environment. Candidate has 8+ years systems experience, works
well under pressure, and meets project deadlines.
SKILLS:
OPERATING SYSTEMS
| AIX | MS-DOS through 6.2
|
| BSD UNIX 4.2
| Pyramid OS |
| HP/UX 9.0
| SUN OS through 4.1.3 / Solaris 2.5 |
| IBM OS/2 |
UNIX System V |
| Macintosh System 7
| UnixWare |
GRAPHICAL USER INTERFACES
| Galaxy |
Motif |
| HP Vue |
Presentation Manager |
| Microsoft Windows
| X Window System 11 R3 through 6 |
PROGRAMMING LANGUAGES
| Basic |
cgi / bin, perl |
| C | HTML 3.0
|
| C++ | Java, Javascript, J++
|
DATABASE TECHNOLOGIES
| FileMaker
| Oracle |
| Informix |
Paradox for Windows |
| Ingres |
SQL Server |
| Lotus Notes Release 3.33 (light R4)
| Sybase |
NETWORK AND TELECOMMUNICATIONS TECHNOLOGIES
| Datakit |
NFS/RFS |
| Ethernet |
Novell Lan Workplace |
| ftp | StarLAN
|
| GOSSIP FIPS
| TCP/IP |
| IEEE 802.3 CSMA/CD
| X.25 |
| Internet |
uucp |
HARDWARE
| AT&T 3B2, WGS
| IBM RISC 6000 |
| Compaq SystemPro 486
| Macintosh Centris 650, Quadra |
| Hewlett-Packard 9000 Workstations, Xterminals
| Pyramid MIS 12/7 Servers |
| IBM Model 70, 80, 95
| SUN Servers, Workstations |
PROJECT TOOLS
| Adobe Illustrator, Photoshop
| FrameMaker 5.0 | Norton Utilities
|
| Aldus PageMaker
| Harvard Graphics | nroff, troff
|
| Arts&Letters
| Icon Author | pic, cip, tbl, eqn, mm
|
| AutoCAD |
Interleaf | PreVueX |
| awk, nawk, sed, make
| Lotus 1-2-3 for Windows | QuarkXPress
|
| CMF | MacDraw, MacDraw Pro
| SCCS |
| Corel Draw, PhotoPaint
| Micrografix Designer | SGML
|
| cshell, kshell, shell
| Microsoft Excel | Software Through Pictures
|
| ed, vi, emacs
| Microsoft PowerPoint; Project | Ventura Publisher
|
| Doc-to-Help
| Microsoft Word | WordPerfect
|
EXPERIENCE:
2/93 - PRESENT ESOTERIC RESOURCES, INCORPORATED,
NEW YORK, NY
PRESIDENT, OWNER
Responsibilities include:
- Managing and reviewing all aspects of UNIX and
Windows NT system security for over 30 applications at NatWest
Markets. Coordinating vendor review and planning for the global
implementation of enhanced UNIX system security tools.
- Designing and administering several Lotus Notes
Release 3.33 databases for NatWest Markets. Database features
included automatic notification and 'nagging' via e-mail, various
approval levels and multi-level document structure. Monitored
usage. Provided training and documentation to new users as needed.
- Managing programming and documentation projects
for several large financial corporations, including the New York
Stock Exchange, Securities Industry Automation Corporation, NatWest
Markets, JP Morgan, Salomon Brothers, and Bankers Trust/CertCo.
- Coordinating working group, organizing results,
and advising NatWest Markets on both their Internet and Intranet
security policy and procedures and system development policies
and procedures.
- Developing, debugging, packaging and documenting
a Java development toolkit for a small software house.
- Designing, developing and testing an on-line
hypertext version of the New York Stock Exchange Floor Official
Manual.
- Designing and developing prototype multimedia
training systems and HTML-based Web sites. Tasks encompass all
levels, from design strategy to information architecting; graphic
work to system administration, uploading and testing.
- Designing, writing, and revising user and system
administration guides for GUI database systems.
- Researching, designing and writing system conversion,
design, and operations guides.
- Training corporate clients' novice users in UNIX,
the X Window System, HTML, FrameMaker, IconAuthor, Microsoft Windows,
Microsoft Word, Excel, and various Macintosh software.
- Providing proposal preparation services and expert
advice to large consulting firms undertaking database system design
projects.
5/93 - 10/93 CITIBANK, N.A., NEW
YORK, NY AND STAMFORD, CT
PROJECT LEADER, BANK CUSTOMER INTERACTION
Responsibilities included:
- Managing the design and development of specifications
for Citibank's ATM software.
- Coordinating the translation of ATM design specifications
into over 16 languages.
- Designing pictographic fonts for the Macintosh system,
including Japanese, Korean, Chinese, and Thai. This includes developing
mnemonic schemes for representation of pictographic characters
in ASCII-based documents and electronic files.
- Designing and maintaining several language databases
in FileMaker on the PC and the MAC and in Paradox for Windows
on the PC.
- Developing and testing an automated software development
tool to eliminate the need to develop design specifications and
then design software from this documentation. This tool utilizes
a Macintosh user-interface tied to a UNIX RDBMS and FrameMaker
to auto-generate design specifications and ATM screen code.
2/93 - 5/93 BELL ATLANTIC, INC.,
PHILADELPHIA, PA
ANALYST, FRAMEMAKER SPECIALIST
Responsibilities included:
- Providing FrameMaker training and expertise to a
development and requirements staff of 20+. Includes book building,
group file sharing strategies, structured documentation, and SGML
techniques.
- Designing, coding, and implementing a common interface
to UNIX print services across multiple vendor platforms, providing
seamless printing capabilities to any networked printer within
Bell Atlantic.
- Evaluating and testing several smaller database packages
for the PC platform.
- Developing requirements, design, and internal press
release documents for integrated printing services within Bell
Atlantic.
9/92 - 1/93 FRAME TECHNOLOGY, INC., SAN JOSE,
CA
PROPOSAL COORDINATOR, WINDOWS TRAINING AND SALES SPECIALIST
Responsibilities included:
- Visiting retail computer outlets to broaden product
knowledge base, train outlet sales forces in FrameMaker, and expand
sales.
- Organizing, coordinating, and running special events
such as trade shows, demonstrations, vendor days, and detailed
technical training sessions.
- Testing and Quality Assuring new Frame products prior
to customer demos and general availability. This included testing
planning, creating test scripts, running and analyzing tests on
several (30+) UNIX platforms, PCs, and Macs, and assuring configuration
and distribution software readiness.
- Providing technical support at trade shows and on
sales calls in the NJ/NY/PA/DC area.
- Rewriting and customizing sales proposal materials
for specific key bids. Providing industry knowledge of one client
significantly contributed to the sale of over 8000 FrameMaker
licenses.
- Reviewing representative proposal materials for commercial
and federal accounts to develop repository of boilerplate materials.
Accomplishing this task saved Frame extensive man hours per proposal
and improved overall proposal quality.
- Collecting training/demonstration software and documentation
to provide a repository of all materials for all sales representatives.
Creating this repository eliminated confusion and endless chains
of phone calls to locate each piece of information.
- Attending weekly teleconferences for Northeast, Mid-Atlantic,
and Windows-specific groups.
6/91 - 9/92 BELL ATLANTIC CORPORATION, FREEHOLD,
NJ
PROJECT MANAGER
Responsibilities included:
- Organizing and leading meetings several times per
week to investigate status of critical activities in planning,
architecture, configuration, test, and implementation areas and
assigning action items.
- Documenting and distributing meeting discussion and
action items to all involved parties; provoking follow through
on all action items.
- Planning, analyzing, and documenting the hardware
and software configurations for all project locations including
over 100 development, test, pilot, and deployment sites.
- Coordinating and analyzing test scenarios; providing
insight and support to testing staff.
- Coordinating and reviewing the configuration management
and software management plans; maintaining and distributing the
plan documents.
- Interfacing with system administration, system architect,
data managers, and project management staffs to coordinate administration
and reconfiguration activities and assure group follow through.
- Analyzing logical data model (Excelerator) and Sybase
tables to provide graphic representation of physical data model.
Also assisted in data dictionary review and contract development
in critical project phases.
- Analyzing and documenting compilation and memory
management problems experienced when porting software from SUN
to HP environments.
- Planning and coordinating the activities of the Bell
Atlantic internal and external (contractor) documentation groups.
- Developing architecture guide for an application
that provides seamless communication between UNIX and MVS platforms.
- Training novice users to use UNIX, FrameMaker, and
graphics applications.
- Providing documentation/graphics support to upper
management for high level presentations.
- Providing documentation/graphics assistance and training
to project team of 100+ members when requested.
2/91 - 5/91 ERNST & YOUNG, ATLANTA, GA
/ ASEA BROWN BOVERI, ALLENTOWN, PA
SENIOR SOFTWARE ENGINEER / PROJECT LEADER
This position reported directly to
the Chairman of the Board, ABB USA Operations
Responsibilities included:
- Leading group meetings to gather information on business
activities. Facilitating further meetings to discuss information
gathered, set goals, and create action plans.
- Installing, implementing, and programming FoxBase+
and Sybase software applications.
- Creating database tables; entering and auditing all
project data; designing and producing reports for client staff
and management.
- Documenting database structure and procedures for
client's future usage.
- Analyzing project data and creating action plans
for business improvement.
- Designing and producing management presentations
using Microsoft PowerPoint and Excel.
- Advising management on hardware/software purchase
decisions (VAX 4000 upgrade, PC upgrades, printing facility upgrades).
- Managing team of five software engineers in developing
logical data models using CASE tools.
11/90 - 2/91 NQ SOFTWARE SYSTEMS, INC., WASHINGTON,
NJ
SENIOR SYSTEMS ENGINEER / BUSINESS ANALYST
Responsibilities included:
- Developing database structure for a major financial
analysis corporation using SQL Server.
- Designing customized Microsoft Windows applications.
- Designing reports for management usage.
- Documenting database structure and database creation
procedures.
- Creating user documentation for project tools including
Microsoft Windows/SDK, CodeView, and Excel. This documentation
significantly decreased new group members' learning time.
- Training groups at several Fortune 500 corporations
in SQL and Xbase languages.
- Training programmers in concepts of UNIX System Administration.
5/90 - 11/90 BELL COMMUNICATIONS
RESEARCH, PISCATAWAY, NJ
SENIOR SOFTWARE / DOCUMENTATION SPECIALIST
Responsibilities included:
- Developing Oracle SQL*Forms and SQL*Menus for a C++/Oracle
development project on a SUN/X Windows platform. Devising Motif-like
standards for all forms/menus and assuring compliance.
- Administering a SUN 3/390 server with 48 Sparcstation
1+ clients. Tasks included adding and deleting users, establishing
and maintaining PostScript printer services, establishing and
maintaining uucp and network elements, developing backup/restore
procedures and scripts, installing system upgrades, reconfiguring
the kernel as required, and assisting users with problems.
- Implementing development environment including SCCS/makefile
standardization, MR tracking system, manpage generation from header
utility, and an improved build system.
- Designing, writing, and revising User, Reference,
and Architecture guides for both internal and external customers.
- Providing additional programming in C and C++ for
project and management tools.
7/88 - 5/90 AT&T BELL LABORATORIES / FEDERAL
SYSTEMS, SOMERSET, NJ
PROJECT LEADER / TECHNICAL SPECIALIST
Responsibilities included:
- Establishing and managing an Oracle database in a
UNIX/386 environment; designing Oracle reports using SQL*Forms;
preparing coursework manuals for in-house Oracle training.
- Administering the documentation and project management
group servers, including SCCS administration, source code control
for 20+ project critical databases and 3000+ pages of highly sensitive
and volatile proposal documents, and print management functions.
- Developing a unique computer-based instruction system
that encompassed a UNIX System back-end and a Microsoft Windows
front-end. This system provided simple and advanced course authoring
tools, as well as several course delivery methods and statistical
capabilities.
- Leading a group of 6-10 technical writers in designing,
writing, and producing all documentation for a major federal client/server
office automation project. Tasks included: acting as liaison between
engineering management and staff, testing management, and senior
project management; designing layout and customized nroff/troff
macros for document production; designing customized scripts to
source data directly from an Informix database into documents
at runtime using C, shell, and Informix creatively; designing
and revising intricate graphics for the above documents using
several PC and UNIX applications.
- Designing customized Microsoft Windows applications
and help screens.
Superior performance of these functions significantly
contributed to the award of AT&T's second largest computer
contract ever ($850 million). The candidate's design of proposal
response is under consideration by the Federal Government as a
standard for responding to Requests for Proposals (RFPs).
6/84 - 7/88 JOHN WILEY AND SONS, INC., SOMERSET,
NJ
MANAGER, CUSTOMER SERVICE DIVISION (EMPLOYEE)
John Wiley and Sons is a major publisher
of scientific, legal, professional, and technical books. Under
my supervision, the customer service division assumed full responsibility
for West Coast and International operations, in addition to East
Coast operations.
Responsibilities included:
- Interviewing, hiring, training, and appraising employees.
- Payroll and attendance functions for a staff of 16-20
and a budget of $500,000+.
- Analyzing, testing, and documenting new system procedures
and training staff in their use. Candidate's ability to train
staff when new MVS/CICS/IDMS system was implemented led to rapid
promotion from assistant manager of domestic customer service
to manager of the customer service division.
- Communicating corporate policy to staff, customers,
and other divisions using verbal, written, and electronic means.
- Managing the resolution of 60,000 phone inquiries
and 40,000 letters per year.
EDUCATION:
Rutgers College, Rutgers University,
New Brunswick, NJ
Psychology; Honors Scholar
URL DESIGN BOOK: