[00:00.000 --> 00:02.700]  We summoned the authorities and they're on their way here now.
[00:04.420 --> 00:06.220]  Manos is going to tell us exactly what happened.
[00:07.000 --> 00:11.100]  Okay, we have a new hacker in our community now.
[00:11.460 --> 00:14.440]  Some young kid that he did an excellent job.
[00:15.820 --> 00:19.640]  It was kind of weird because we monitored him, we saw him doing it.
[00:19.920 --> 00:22.280]  And it was really, really smart.
[00:22.940 --> 00:29.640]  He found some misconfiguration on our server and he took advantage of it.
[00:31.420 --> 00:34.960]  I would like to see if he's around.
[00:38.220 --> 00:39.180]  There he is.
[00:39.340 --> 00:40.520]  Give him a big applause.
[00:50.190 --> 00:52.470]  I believe there is some prize for him.
[00:52.930 --> 00:54.170]  And once again...
[00:54.170 --> 00:55.050]  We've got plans for him.
[00:59.210 --> 01:03.510]  Okay, and the status of our network, I believe it's still up, right?
[01:03.690 --> 01:04.890]  It's still doing okay?
[01:04.890 --> 01:06.090]  Yeah, the network is running.
[01:06.310 --> 01:08.630]  We had some problems yesterday, as everybody knows.
[01:10.430 --> 01:12.250]  I don't say it hasn't been hacked.
[01:13.350 --> 01:13.510]  Uh-huh.
[01:14.090 --> 01:15.130]  Okay, well overall I think...
[01:15.130 --> 01:15.290]  Which is nice.
[01:15.530 --> 01:20.470]  I think we've had the most constant network ever in hacker history in this country at a convention.
[01:20.950 --> 01:23.590]  So, let's give Manos a big round of applause for keeping it going.
[01:28.300 --> 01:33.660]  And everybody else, all the other volunteers, we want to thank you for keeping things running both on and off the network.
[01:33.660 --> 01:34.900]  A couple of things.
[01:35.020 --> 01:36.620]  We were supposed to have the update from HIP.
[01:36.920 --> 01:40.560]  As we said before, we haven't heard anything out of Holland all day.
[01:40.700 --> 01:42.080]  We don't know what's going on over there.
[01:42.220 --> 01:49.560]  And we have the feeling that it rained very heavily and something happened to them and to all their network equipment and maybe they got washed away.
[01:49.680 --> 01:50.100]  We don't know.
[01:50.100 --> 01:52.820]  The last thing we saw was that weather map.
[01:53.100 --> 02:02.540]  And that was a weather map of, I think, 12 hours ago when there was like the cloud of death just to the left of Holland, which looked like it was about to hit them really hard.
[02:04.160 --> 02:06.340]  Okay, there we have a news story about...
[02:07.040 --> 02:07.820]  Oh, is it?
[02:08.460 --> 02:08.780]  Okay.
[02:10.780 --> 02:11.180]  Yes.
[02:11.680 --> 02:13.280]  Hackers have converged on New York City.
[02:13.420 --> 02:14.520]  And that's from, what, ABC?
[02:15.620 --> 02:16.060]  Yes.
[02:16.060 --> 02:16.240]  Okay.
[02:16.600 --> 02:23.180]  We're supposedly having a story on ABC World News tonight at 6.30 p.m.
[02:23.180 --> 02:30.540]  So if anybody has a TV set and a way of getting Channel 7, please set it up in the network room and we can all watch it at 6.30.
[02:31.520 --> 02:32.560]  A couple other things.
[02:33.080 --> 02:35.460]  We've been trying to get Kevin Mitnick's lawyer.
[02:35.780 --> 02:38.700]  He's on vacation somewhere in the mountains of California.
[02:39.460 --> 02:42.820]  And he's supposed to give us his phone number over the weekend.
[02:42.920 --> 02:43.840]  Now, here's an interesting thing.
[02:43.840 --> 02:47.360]  We've got these Omnipoint GSM phones we've been using.
[02:48.060 --> 02:52.780]  And sometime between yesterday and today, the voicemail system broke on it.
[02:52.900 --> 02:55.680]  So we could not access the voicemail.
[02:55.820 --> 02:57.420]  We did not know if he left us a message.
[02:57.900 --> 02:59.780]  And it went on like this for many hours.
[02:59.920 --> 03:01.380]  We couldn't reach anybody at Omnipoint.
[03:01.560 --> 03:04.220]  We didn't know how to tell them their system was down.
[03:04.760 --> 03:09.460]  This is one reason why you should keep using answering machines, because they don't go down.
[03:10.420 --> 03:11.520]  Voicemail systems do.
[03:11.520 --> 03:12.320]  We couldn't get in.
[03:12.480 --> 03:14.580]  And it was possible the number was there.
[03:14.740 --> 03:16.340]  And we wouldn't be able to get to it until Monday.
[03:17.120 --> 03:18.300]  It just came back up.
[03:18.400 --> 03:19.340]  We checked the voicemail.
[03:19.440 --> 03:20.380]  There wasn't anything in there.
[03:20.500 --> 03:22.180]  But we did leave a message at his office.
[03:22.660 --> 03:24.420]  And hopefully he'll be getting back to us.
[03:25.080 --> 03:27.900]  That's scheduled for, I believe, 6 or 7 o'clock.
[03:28.540 --> 03:29.540]  Kevin Mitnick panel.
[03:29.980 --> 03:33.100]  One way or another, we will have some information on that particular story.
[03:33.240 --> 03:35.120]  We'll also have the prisoner panel coming up later tonight.
[03:36.260 --> 03:38.740]  So we've had a lot of hectic things going on.
[03:38.780 --> 03:41.100]  But I think we've made it through pretty good so far.
[03:41.800 --> 03:44.180]  We're going all the way till midnight.
[03:45.040 --> 03:46.520]  What kind of things are they saying about us?
[03:47.280 --> 03:47.700]  Uh-oh.
[03:47.700 --> 03:49.140]  I don't really want to read that.
[03:49.780 --> 03:51.860]  We were in the New York Times today magazine section.
[03:52.000 --> 03:52.480]  That's kind of cool.
[03:54.020 --> 03:56.360]  I don't know what other kind of media coverage we've been getting.
[03:56.780 --> 03:58.880]  But the important thing is we've all had fun here.
[04:00.300 --> 04:01.840]  People have been wandering around New York City.
[04:02.020 --> 04:04.040]  A lot of New Yorkers have been commenting on that fact.
[04:05.340 --> 04:08.840]  And I guess this is the Hackers Weekend here in New York.
[04:11.620 --> 04:12.200]  Oh, yes.
[04:13.940 --> 04:16.460]  Special thank you to Garth Brooks for kicking it all off.
[04:16.460 --> 04:18.880]  And really giving us the shot in the arm we needed.
[04:19.140 --> 04:19.680]  Thank you, Garth.
[04:19.760 --> 04:20.260]  Wherever you are.
[04:22.960 --> 04:23.380]  Okay.
[04:23.700 --> 04:24.720]  Social engineering.
[04:24.740 --> 04:27.860]  I guess what we should do is have everybody introduce themselves.
[04:28.200 --> 04:29.640]  And we'll talk a bit about it.
[04:30.020 --> 04:33.000]  And hopefully we'll be able to demonstrate some things for you.
[04:33.100 --> 04:34.500]  We can also take questions.
[04:34.800 --> 04:37.960]  And if any of you want to try some things, we've got a telephone here.
[04:38.040 --> 04:38.840]  And I think it's working.
[04:39.160 --> 04:41.660]  And we'll try and do some fun things.
[04:42.540 --> 04:43.740]  We'll start over here with Zap.
[04:45.040 --> 04:45.880]  Hi, I'm Zap.
[04:46.480 --> 04:47.420]  I'm from the UK.
[04:47.680 --> 04:48.200]  I'm a hacker.
[04:48.380 --> 04:49.500]  And I'm also a social engineer.
[04:50.380 --> 04:52.740]  I'll probably be saying some things about the UK side.
[04:53.140 --> 04:55.100]  And what we do over there to have some fun.
[05:02.200 --> 05:03.440]  Hi, I'm Manos.
[05:03.760 --> 05:05.500]  I'm the technical guy on the panel.
[05:06.000 --> 05:07.800]  And I'm not social engineering.
[05:12.540 --> 05:13.980]  We don't really need you anymore, do we?
[05:14.720 --> 05:16.020]  Maybe you should go back to the network?
[05:16.480 --> 05:17.700]  Are you going to do any social engineering?
[05:18.380 --> 05:18.660]  Sure.
[05:18.940 --> 05:19.120]  Okay.
[05:19.180 --> 05:20.960]  If we need an accent, we can use you.
[05:23.360 --> 05:24.360]  Hi, I'm Ned Weasel.
[05:24.380 --> 05:26.520]  And I'll be talking about getting free technical support.
[05:26.800 --> 05:30.000]  Because I know a lot of you guys, when you're playing around with the equipment, you need to get technical support.
[05:30.000 --> 05:32.260]  And I've got some tricks that I can teach you.
[05:32.320 --> 05:36.300]  So you can bypass the little ways and get right to the tech guys.
[05:36.420 --> 05:38.240]  And usually, they'll help you out.
[05:38.300 --> 05:39.180]  So I'll give you some tricks.
[05:43.680 --> 05:44.440]  Well, you know me.
[05:44.540 --> 05:44.980]  I'm Emmanuel.
[05:45.320 --> 05:46.920]  And I just love to play on the phone.
[05:47.440 --> 05:50.360]  But we'll see what kind of trouble we get into later.
[05:54.580 --> 05:56.020]  Hi, I'm the Joker.
[05:56.300 --> 05:58.460]  And I'm selling t-shirts outside.
[05:58.640 --> 06:00.420]  And I think you should buy one.
[06:01.640 --> 06:03.060]  What t-shirts are you selling?
[06:03.300 --> 06:04.460]  Co-ed naked hacking.
[06:05.080 --> 06:05.880]  My goodness.
[06:06.540 --> 06:07.920]  Finger me for more info.
[06:08.320 --> 06:11.660]  Now, you all know about the 2600 stuff that's being sold out there.
[06:11.720 --> 06:13.400]  But a lot of other people selling things too.
[06:13.800 --> 06:16.600]  And for instance, these hacker shirts.
[06:16.640 --> 06:18.020]  They don't look like hacker shirts.
[06:18.020 --> 06:18.780]  They're very subtle.
[06:18.980 --> 06:20.040]  And this is not a sticker.
[06:20.260 --> 06:22.240]  It really says, hello, my name is so-and-so.
[06:22.520 --> 06:23.400]  And I'm a hacker.
[06:23.620 --> 06:26.100]  You know, those of you who are in AA know the joke here.
[06:26.320 --> 06:28.300]  You know, you stand up and say, I'm a hacker.
[06:28.440 --> 06:29.160]  I'm an alcoholic.
[06:29.340 --> 06:29.700]  I'm a whatever.
[06:30.160 --> 06:32.600]  Well, we should be proud of what we are and get one of these shirts.
[06:32.720 --> 06:33.660]  They're pretty cheap too.
[06:33.840 --> 06:39.120]  And also, these posters from one of the most famous 2600 covers.
[06:40.500 --> 06:43.180]  The graphic artists who made this are selling this outside.
[06:43.820 --> 06:45.500]  And I can't really see it.
[06:46.180 --> 06:48.940]  It's the first time we ever used a photograph on the front cover.
[06:49.120 --> 06:50.560]  It's got all kinds of weirdness going on there.
[06:50.880 --> 06:51.920]  None of this actually happened.
[06:52.080 --> 06:53.600]  Well, actually, that's not entirely true.
[06:53.700 --> 06:55.520]  A van did crash into a NYNEX payphone.
[06:56.160 --> 06:58.180]  And Walter the dog was hit by a car.
[06:58.240 --> 07:00.400]  But he was not hit by the 2600 van.
[07:00.560 --> 07:02.620]  And the 2600 van did not crash into the payphones.
[07:03.540 --> 07:04.980]  Although we've come close a few times.
[07:05.960 --> 07:11.980]  But anyway, if you want this suitable for framing, you can put it on your wall or on, you know, your school's wall or whatever.
[07:11.980 --> 07:12.420]  I don't know.
[07:12.660 --> 07:13.940]  But there's a lot of them out front.
[07:14.100 --> 07:14.980]  So check them out.
[07:15.260 --> 07:16.840]  And we still have major hacking cookies.
[07:17.220 --> 07:18.980]  And he'll be very upset if we don't sell them all.
[07:20.120 --> 07:20.480]  Cyber?
[07:21.200 --> 07:22.000]  Hi, I'm CyberJunkie.
[07:22.700 --> 07:23.480]  And I'm an alcoholic.
[07:25.480 --> 07:26.380]  You've got the spirit.
[07:32.770 --> 07:33.410]  I'm burned.
[07:35.450 --> 07:36.730]  I'm leaving in 15 minutes.
[07:36.790 --> 07:37.330]  I'll be quick.
[07:38.590 --> 07:41.010]  Okay, then why don't you go first since you have to leave in 15 minutes.
[07:41.010 --> 07:44.710]  Tell us what you know about social engineering and any demos you want to do.
[07:45.470 --> 07:50.090]  I like to social engineer big places because they're easy targets because people are stupid.
[07:51.650 --> 07:54.450]  In fact, I'm social engineering all of you right now.
[07:56.570 --> 08:02.230]  So I think a great way to go about doing it is because a lot of companies like to have personal web pages up on their sites.
[08:02.550 --> 08:03.530]  Good for research.
[08:03.670 --> 08:06.090]  Find out anything you possibly can about your mark that way.
[08:06.670 --> 08:10.810]  And I think that's an important part of it is finding out about who you're going to hit.
[08:11.070 --> 08:12.330]  You don't just call random people.
[08:13.130 --> 08:14.050]  At least I don't.
[08:14.310 --> 08:16.170]  Because I find it doesn't get you anywhere.
[08:16.950 --> 08:18.470]  So you pick someone who looks stupid.
[08:19.410 --> 08:23.030]  Judging by their web layout, their amount of technical knowledge, that kind of thing.
[08:23.150 --> 08:26.170]  So you can fast talk them using jargon and that kind of thing.
[08:27.110 --> 08:31.150]  The stupider the person is, the more likely they are to have their number on their website.
[08:31.410 --> 08:32.690]  So you just call them that way too.
[08:35.030 --> 08:37.970]  And I think that's the best way to go about doing it, quite frankly.
[08:39.410 --> 08:40.630]  For big companies, that is.
[08:40.830 --> 08:41.970]  And you just...
[08:42.610 --> 08:44.690]  A lot of times what you can do is you can take a...
[08:45.990 --> 08:49.090]  You can send fake mail out through port 25, as we all know.
[08:50.410 --> 08:53.990]  And you can write some fake mail out to them saying that there's some sort of virus in the system.
[08:53.990 --> 08:55.830]  You're going to have to call them to reconfirm information.
[08:56.930 --> 08:57.850]  Give it three days.
[08:58.030 --> 08:59.690]  Call them up and say, hey, we...
[09:00.050 --> 09:01.590]  There's some trace of the virus in you.
[09:01.730 --> 09:02.450]  We have to reconfirm.
[09:02.550 --> 09:03.150]  Your name is blah.
[09:03.530 --> 09:04.310]  Your username is blah.
[09:04.770 --> 09:06.050]  And your password is rainbow.
[09:06.370 --> 09:07.390]  Or whatever you're going to pick.
[09:07.550 --> 09:08.910]  Never ask them what their password is.
[09:08.990 --> 09:10.210]  You tell them what the password is.
[09:11.010 --> 09:12.930]  And then they respond, no it isn't.
[09:13.050 --> 09:16.110]  And then you go, oh, okay, that's probably where the problem is.
[09:16.110 --> 09:19.050]  And generally, if you picked your mark right, they will tell you.
[09:19.230 --> 09:20.270]  Because you sound informed.
[09:20.410 --> 09:22.250]  You sound like you know the password in the first place.
[09:22.670 --> 09:23.570]  And they'll tell you.
[09:23.850 --> 09:24.790]  And there's your thing.
[09:25.490 --> 09:27.190]  It doesn't work in really small companies.
[09:28.250 --> 09:31.330]  Because they know the sysadmin and they'll know who you are.
[09:31.550 --> 09:36.130]  But I'd say anything over 200 systems should be safe enough to work with.
[09:36.350 --> 09:37.870]  They probably won't know the sysadmin.
[09:39.370 --> 09:40.970]  And that's a good one, I think.
[09:44.710 --> 09:45.430]  Anybody else?
[09:45.430 --> 09:45.790]  Cyber?
[09:46.170 --> 09:47.830]  Have you done any social engineering?
[09:48.430 --> 09:49.770]  Yeah, I've done a bit.
[09:50.110 --> 09:53.350]  I mean, everyone does social engineering at some point in their life.
[09:53.630 --> 09:55.810]  After all, it's the creative art of bullshitting.
[09:57.530 --> 09:59.690]  I mean, it's pretty simple.
[09:59.710 --> 10:07.210]  If you sound like you know what you're doing when you try to do something, people tend to be convinced that you should be doing it.
[10:08.270 --> 10:09.810]  People don't like responsibility.
[10:09.950 --> 10:13.370]  So if you walk up to someone and say, hi, I'm here to do this.
[10:13.370 --> 10:15.170]  And I'm going to relieve you of that responsibility.
[10:15.870 --> 10:18.070]  They'll generally hand it over to you with a lot of eagerness.
[10:20.790 --> 10:22.290]  Knowing the jargon is pretty important.
[10:22.610 --> 10:23.870]  It makes you sound like you're professional.
[10:24.110 --> 10:27.290]  And it's that entire professional edge that gives you the edge over your mark.
[10:33.460 --> 10:34.660]  I agree, but...
[10:36.260 --> 10:38.100]  No, I mean, it's definitely...
[10:39.900 --> 10:40.580]  I don't know.
[10:40.720 --> 10:46.700]  I tend to enjoy the human interaction just because it's so much more fun just to mess with people.
[10:47.160 --> 10:48.980]  I mean, systems are great, obviously.
[10:48.980 --> 10:56.120]  I mean, I think we've all been there and it's, you know, you're typing on a UNIX box or whatever.
[10:57.040 --> 10:58.940]  But you can't really have a conversation with it.
[10:59.040 --> 11:03.240]  And you can't really mess with its head in any manner the way you can with people.
[11:05.100 --> 11:17.960]  As far as like, you know, things we've done, normally for me, if there's going to be any social engineering involved, it's because it's just part of, you know, the game plan of the steps I need to take to get where I want to go.
[11:18.420 --> 11:24.120]  Very rarely is it something that I just do completely on its own.
[11:25.040 --> 11:27.800]  There was an instance that...
[11:27.800 --> 11:35.400]  Okay, let's just say some friends of mine, for educational purposes only, insert disclaimer here.
[11:37.480 --> 11:45.200]  Most department stores, phone systems, have the intercom as an extension.
[11:45.620 --> 11:52.820]  Which means that if you're dialing in from an outside line, you can get transferred to the intercom.
[11:55.260 --> 12:02.020]  By having that done, on certain systems, it's very, very hard for them to hang up on you.
[12:02.020 --> 12:07.080]  Once you are talking to the intercom, they can't drop it from any single point.
[12:07.580 --> 12:10.900]  Normally they will have to bring down the PBX or the switch and bring it back up.
[12:12.960 --> 12:20.520]  So, some friends of mine, for educational purposes only, were playing around with some things.
[12:20.720 --> 12:30.900]  And we, they, happened to get a hold of a Kmart in the middle of Wisconsin, or Kansas, or Ohio, or wherever it was.
[12:33.280 --> 12:38.520]  And ended up getting, you know, bounced around to a couple different people.
[12:38.960 --> 12:45.340]  This case, with this specific system, as I, we later found with several Kmarts, the extension is 50.
[12:45.680 --> 12:49.600]  So, we end up finally getting transferred to the extension.
[12:49.860 --> 12:52.300]  At which point, obviously, all hell broke loose.
[12:53.320 --> 12:57.910]  We encourage you to broadcast off the hook over many Kmart speakers.
[13:00.290 --> 13:02.050]  No, it was, it was pretty much high.
[13:02.130 --> 13:04.470]  Attention to Kmart shoppers, everything in aisle 6 is free!
[13:12.270 --> 13:21.050]  Yeah, it's, uh, man, and then finally, you know, we, uh, they, got the, uh, managers on the phone.
[13:21.170 --> 13:22.130]  Why are you doing this?
[13:22.210 --> 13:22.910]  Because we can!
[13:24.350 --> 13:26.390]  We're a bunch of rich white kids with a modem!
[13:27.470 --> 13:28.470]  Didn't you see hackers?
[13:28.690 --> 13:29.190]  Come on!
[13:29.950 --> 13:33.010]  You know, all 40-pound bags of dog food are one penny!
[13:33.250 --> 13:35.170]  I mean, we've had a field day.
[13:35.310 --> 13:37.870]  I mean, that, to me, is just, I mean, hysterically.
[13:38.070 --> 13:43.050]  And, you know, really, nobody, for, you know, on that side of things, as far as I'm concerned, you know, nobody gets hurt.
[13:43.050 --> 13:52.590]  I mean, if you're gonna use it to, you know, use anything to hack or to fraud somebody, it's like, I don't find as much fun as if you're just kind of getting over on, on somebody.
[13:52.750 --> 14:00.850]  And then, you know, they get, they get to go home at the end of the day and vent to their wife about how they almost lost the entire store to these people who are trying to give everything away for free, so.
[14:02.970 --> 14:07.090]  Well, the thing with social engineering is, it involves people.
[14:07.510 --> 14:10.970]  And we just love people because they're just so much fun to work with.
[14:11.350 --> 14:19.010]  As, as long as, as people have control over computers, there's nothing we can't find out that's in them.
[14:19.230 --> 14:31.530]  Doesn't matter how many passwords you have, doesn't matter how many firewalls you're behind, you have one stupid imbecile that's gonna give you a password over the telephone, and, and the numbers you need to get into it, then you're in, you know?
[14:31.650 --> 14:34.370]  It doesn't matter how safe the actual hardware or software is.
[14:34.530 --> 14:36.830]  It's the human beings that are always the weak point.
[14:37.230 --> 14:39.570]  You know, you want someone's unlisted phone number?
[14:39.670 --> 14:40.270]  It's simple.
[14:40.390 --> 14:40.910]  It's easy.
[14:41.390 --> 14:43.930]  I've, I've, I've, you know, seen this happen many times.
[14:44.010 --> 14:45.330]  I've done it a few times myself.
[14:45.650 --> 14:53.250]  I mean, you have, like, like somebody in a, in an apartment building that you know lives in that building, you call their doorman, you know?
[14:53.250 --> 15:00.230]  You say, hey, I, I got this ring tail monkey here that I had to deliver to this guy upstairs and it's eating a lot of bananas and I'm running out here.
[15:00.450 --> 15:01.890]  I need the guy's phone number.
[15:02.190 --> 15:03.190]  You know, I need his room number.
[15:03.450 --> 15:04.310]  Help me out here.
[15:04.570 --> 15:05.370]  They'll help you out.
[15:05.470 --> 15:05.750]  They do.
[15:05.870 --> 15:07.350]  That's, that's what people are for.
[15:08.530 --> 15:10.150]  So, don't forget that.
[15:10.270 --> 15:15.570]  You know, there's, you, you, you're told that, that you can't get certain bits of information.
[15:15.770 --> 15:17.190]  Oh, that's an unlisted phone number.
[15:17.350 --> 15:18.330]  That's restricted.
[15:19.090 --> 15:19.970]  It's, it's bullshit.
[15:20.110 --> 15:25.750]  You can get whatever you want if you use your brains, your imagination, and figure out a way to, to get them to tell you anyway.
[15:26.470 --> 15:29.610]  We can do this a little later if somebody wants to, to, to tell us.
[15:30.470 --> 15:31.490]  So I'll say goodbye to Veggie.
[15:32.010 --> 15:33.030]  Goodbye, Veggie.
[15:34.310 --> 15:35.470]  He's got a plane to catch.
[15:36.670 --> 15:38.630]  I'm missing most of all, Scarecrow.
[15:39.590 --> 15:40.830]  He's an alcoholic too.
[15:44.230 --> 15:47.030]  If anyone wants to do some... I'm going back into cold storage.
[15:47.290 --> 15:47.690]  Okay.
[15:48.030 --> 15:49.890]  We'll, we'll thaw you out later.
[15:50.630 --> 15:57.990]  Um, if anybody wants to do a particular type of thing, get a particular bit of information from anybody, anywhere, we can give it a shot.
[15:58.190 --> 15:59.950]  You know, there's, there's nothing wrong with trying.
[16:00.390 --> 16:04.370]  And if you have any ideas, just, just step up to the microphone and, uh, and come forward.
[16:04.570 --> 16:05.190]  Not you, Rebel.
[16:05.310 --> 16:05.590]  Sit down.
[16:09.270 --> 16:14.470]  Another important thing about social engineering, voicemail is God's gift to social engineering.
[16:14.770 --> 16:17.090]  Let's say, for example, you're working with a piece of equipment.
[16:17.270 --> 16:20.570]  As you know, most companies right now in the last couple of years, start charging for tech support.
[16:21.550 --> 16:24.410]  Once you get to the technicians, you can get white papers.
[16:24.710 --> 16:25.490]  They'll fax you stuff.
[16:26.110 --> 16:27.130]  You can get so much stuff from them.
[16:27.210 --> 16:28.690]  All you got to do is, this is the simple trick.
[16:29.010 --> 16:29.450]  Call them up.
[16:29.550 --> 16:32.050]  If you get to the opera, first go to the voicemail, go to the director.
[16:32.210 --> 16:32.990]  You get somebody's name.
[16:33.710 --> 16:35.350]  Once you get their names, go to the operator.
[16:35.550 --> 16:37.870]  Just say, hi, this is John from sales.
[16:38.050 --> 16:39.490]  I need to speak to Bob in tech.
[16:39.670 --> 16:40.690]  She'll transfer you down there.
[16:41.010 --> 16:46.910]  Once you get down there and you talk to those guys, if you know what you're talking about, they'll help you out, be in the shadow of a doubt.
[16:47.570 --> 16:52.090]  If they're acting a little weary and not going to show you, pretend like you're in the middle of a jam.
[16:52.850 --> 16:54.010]  You're doing something for a client.
[16:54.150 --> 16:55.830]  You're in the middle of a jam, and you need this right now.
[16:56.390 --> 16:57.870]  That's their job to help you.
[16:57.970 --> 16:59.490]  They don't care who you are.
[16:59.670 --> 17:00.350]  That's sales.
[17:00.550 --> 17:02.250]  That's the operator's point of view.
[17:02.410 --> 17:03.350]  They'll transfer you down there.
[17:03.430 --> 17:04.510]  You can get the white papers.
[17:05.030 --> 17:06.250]  You can get the tech support.
[17:06.870 --> 17:08.750]  You can get some free tech support.
[17:08.930 --> 17:10.930]  You can get a lot of free stuff from the company.
[17:11.170 --> 17:15.350]  So, we'll just access the voicemail directory and most of the time you can get everyone in the company's name.
[17:15.630 --> 17:18.710]  Or as you sit down there, look at a lot of the webpages.
[17:18.810 --> 17:21.390]  They'll have the directory right on the web page now.
[17:21.530 --> 17:26.210]  Because they want to list as much as they can on the Internet.
[17:26.550 --> 17:29.190]  So, that's the best way.
[17:29.330 --> 17:30.590]  So, you can get a lot of free tech support.
[17:31.650 --> 17:41.390]  Once you get into those big companies and you start talking to tech eventually after a while, he'll start to know you and he'll just get used to you and you won't get transferred down there.
[17:42.210 --> 17:43.410]  You'll keep going and going and going.
[17:43.570 --> 17:45.010]  Just work with the voicemail.
[17:45.250 --> 17:46.030]  It's a gift.
[17:48.090 --> 17:53.950]  And to build on Emmanuel's point that doormens are great, there's another group of people that do it too.
[17:54.070 --> 17:54.990]  And that's the janitors.
[17:55.430 --> 17:57.770]  You can do the same thing with a janitor that you can with a doorman.
[17:57.770 --> 17:59.090]  They know everyone in a building.
[17:59.270 --> 18:02.010]  They know where everything is and they have access to everything.
[18:03.650 --> 18:06.290]  They're really the most powerful people in a company, believe it or not.
[18:06.490 --> 18:08.630]  So, you can use them like a doorman as well.
[18:12.820 --> 18:14.520]  Does anybody want to make a telephone call?
[18:16.120 --> 18:16.520]  Zap?
[18:17.760 --> 18:18.500]  Zap, do you have something?
[18:19.060 --> 18:19.540]  Yeah, I have something.
[18:20.860 --> 18:21.140]  All right.
[18:21.220 --> 18:22.780]  Like I said before, I'm a social engineer.
[18:23.460 --> 18:26.260]  Social engineering is like psychology of people.
[18:27.240 --> 18:28.320]  It's an art form.
[18:28.600 --> 18:29.540]  It's a science.
[18:30.600 --> 18:33.460]  Basically, they say the weakest... what was it?
[18:33.740 --> 18:38.300]  The turned off computer is like the most unvulnerable computer.
[18:38.620 --> 18:40.680]  I mean, you can't hack a computer that's turned off.
[18:40.960 --> 18:48.540]  But if you make a phone call and you talk to someone and get that person to turn the computer on, the weakest link in the chain is that human being.
[18:48.540 --> 18:50.760]  And it doesn't have to be someone as technical with computers.
[18:50.920 --> 18:52.960]  You can talk to the cleaner or whoever is there.
[18:53.060 --> 18:53.640]  The receptionist.
[18:53.780 --> 18:55.320]  And you say, yeah, can you just flick that switch for me?
[18:55.640 --> 18:56.880]  And they'll go, yeah, what switch is that?
[18:56.960 --> 18:59.660]  You tell them what they have in front of you.
[19:00.380 --> 19:01.240]  They find the switch.
[19:01.360 --> 19:01.700]  They do it.
[19:01.780 --> 19:02.800]  And they think, yeah, okay.
[19:03.260 --> 19:04.540]  They won't argue with you.
[19:04.620 --> 19:05.220]  You can just do it.
[19:05.960 --> 19:06.560]  And there you are.
[19:06.760 --> 19:08.080]  You've got the computer online.
[19:08.380 --> 19:10.340]  And then you can start hacking it from the outside.
[19:12.240 --> 19:22.000]  Yeah, secretaries and office personnel, especially a lot of the secretaries in, say, the MIS department, love to think that they know everything.
[19:22.260 --> 19:25.140]  So as soon as they get a chance, someone over the phone says, hey, can you touch the computer?
[19:25.240 --> 19:25.620]  Like, okay.
[19:25.800 --> 19:26.640]  I get to touch the computer.
[19:26.760 --> 19:27.260]  I know all about it.
[19:27.380 --> 19:28.280]  Hey, I use...
[19:28.820 --> 19:29.760]  I have briefcase.
[19:29.880 --> 19:30.360]  I use that.
[19:30.520 --> 19:30.980]  I have my laptop.
[19:31.220 --> 19:32.000]  They get so excited.
[19:32.120 --> 19:34.200]  They'll be like, you can ask them to do anything.
[19:34.360 --> 19:36.320]  And then they'll say, okay, they'll do it.
[19:36.380 --> 19:38.920]  Because they're so excited that somebody's actually letting them touch the computer.
[19:40.160 --> 19:40.900]  They'll love it.
[19:43.320 --> 19:44.740]  No, I definitely agree.
[19:44.980 --> 19:46.300]  Secretaries can be your best friend.
[19:46.520 --> 19:51.780]  Because half the time, if you're trying to get a hold of a specific person within an organization, they have all the power.
[19:52.160 --> 19:55.000]  If they don't know who you are, they just blow you off.
[19:55.000 --> 19:56.460]  And you're never going to get through that phone call.
[19:57.640 --> 20:10.280]  One thing that I picked up from several salesmen that I know is the technique of multiple phone calls in order to get whatever person that you're looking for.
[20:10.920 --> 20:12.860]  Say it's an MIS director.
[20:13.220 --> 20:17.320]  So you're calling up and your first chance is, hi, how are you doing?
[20:17.420 --> 20:21.060]  Listen, I'd like to speak to the director of MIS.
[20:21.220 --> 20:21.760]  Would that be possible?
[20:22.060 --> 20:22.460]  Thanks.
[20:23.100 --> 20:26.020]  And, you know, she knows that you know, you don't know who it is.
[20:26.140 --> 20:26.960]  You don't know the name.
[20:26.960 --> 20:31.480]  She's not going to give you the name because the company policy is not to give out names or titles.
[20:32.380 --> 20:34.040]  So they call back and they say, hi, listen.
[20:34.160 --> 20:37.100]  I've got some information I need to send over to the person in charge of the computer systems.
[20:37.300 --> 20:38.880]  Can you tell me who I should address that to?
[20:39.880 --> 20:43.120]  Nine times out of ten, they'll be like, yeah, address it to, you know.
[20:43.580 --> 20:44.740]  Bob Smith, whatever his name is.
[20:45.300 --> 20:46.540]  Thinking that you're going to send it my mail.
[20:46.640 --> 20:47.960]  And this way they can sort through it later on.
[20:48.140 --> 20:50.360]  So you call back later on that afternoon.
[20:50.540 --> 20:53.340]  And they say, hi, listen, I really need to fax this stuff over to Bob Smith.
[20:53.460 --> 20:54.380]  Can you give me his fax number?
[20:54.980 --> 20:55.260]  Boom.
[20:55.400 --> 20:56.420]  You've got the fax number.
[20:56.420 --> 21:00.000]  Then, you know, you can never send over whatever information you need to get from him.
[21:00.300 --> 21:01.660]  You've already got the guy's name.
[21:01.760 --> 21:02.440]  You have his extension.
[21:02.760 --> 21:06.700]  And the secretary is already used to your voice.
[21:07.280 --> 21:24.220]  In addition, there's some really interesting techniques on the sales side of things to get past secretaries that a lot of stockbrokers end up using by just literally ramming as much information down their throat as possible because they don't know what's going on,
[21:24.280 --> 21:25.660]  so they don't know how they're going to deal with it.
[21:25.660 --> 21:30.040]  So their only resource is to put you through to the guy that you want to talk to in the first place.
[21:31.420 --> 21:33.620]  Asking to speak with the person multiple times.
[21:33.780 --> 21:34.040]  Hi.
[21:34.320 --> 21:34.440]  Yeah.
[21:34.580 --> 21:34.800]  Hi.
[21:35.040 --> 21:35.240]  Welcome.
[21:35.560 --> 21:37.200]  You know, thank you for calling XYZ Corporation.
[21:37.320 --> 21:37.800]  How can I help you?
[21:38.040 --> 21:38.320]  Hi.
[21:38.420 --> 21:40.740]  This is Michael Myers from, you know, da, da, da, da, da.
[21:41.540 --> 21:42.880]  Listen, I need to speak to Bob Smith.
[21:42.980 --> 21:43.280]  Is he in?
[21:43.980 --> 21:46.380]  He's like, no, he's in a meeting right now.
[21:46.600 --> 21:47.260]  May I ask his calling?
[21:47.420 --> 21:47.560]  Yes.
[21:47.680 --> 21:50.440]  And say, you know, whatever name you're using very slowly.
[21:50.540 --> 21:51.100]  Is he in?
[21:51.260 --> 21:55.700]  Just keep asking them to put you in contact with the guy.
[21:56.460 --> 22:01.760]  Once, you know, nine times out of ten, they will get so either fed up or realize that it's...
[22:01.760 --> 22:06.320]  or assume that it's such an urgent call, they'll put you through to whoever you're trying to talk to.
[22:06.320 --> 22:10.860]  There's different methods that I use that are each effective in their own way.
[22:11.360 --> 22:18.020]  The first, like Joker is saying, is to be really friendly to the person answering the phone, so that they're eating out of your hand in, you know, a few minutes.
[22:18.600 --> 22:29.640]  Just, you know, call up very friendly, joke about the weather or, you know, whatever is on people's minds, and you're their best friend within a minute, and they'll tell you anything, you know?
[22:30.480 --> 22:35.720]  The next way to do it is to be a little angry because something happened to you.
[22:35.720 --> 22:40.620]  You know, I got to have this information now, I'm standing at the airport, I don't need any crap, you know?
[22:40.860 --> 22:52.540]  And sometimes that works because sometimes they sympathize, and they react to being yelled at in some particular way, so they'll tell you anything in that situation too.
[22:52.740 --> 23:02.000]  The third way, and the way that I find sometimes is most effective, is the foreign accent, where you just become so annoying to the person that they'll tell you anything to get you to hang up.
[23:02.760 --> 23:07.820]  And you call up a phone company, and you just, you know, say, I'm sorry, I don't understand, phone.
[23:07.980 --> 23:13.160]  Tell me a number I call to, and it's like, look, I'll read off the whole damn phone bill, okay?
[23:13.280 --> 23:14.620]  Just listen and then go away.
[23:15.320 --> 23:18.020]  I've seen it happen, and it's fun.
[23:18.180 --> 23:21.220]  It's fun, it's effective, and, you know, it's one of...
[23:21.220 --> 23:24.380]  You just gotta be careful that you're really focused on whatever accent you're doing.
[23:24.400 --> 23:25.880]  Just don't change your accent in the middle.
[23:27.340 --> 23:30.100]  If you start off with Indian, keep Indian, don't go into Irish.
[23:30.360 --> 23:34.440]  And remember, there's one excuse, if you're fooling around with the phone systems, that everyone will believe.
[23:34.860 --> 23:36.240]  Oh, it's gotta be Bell Atlantic.
[23:36.980 --> 23:38.780]  It's Bell Atlantic, it's NYNEX's fault.
[23:38.880 --> 23:41.800]  Everyone will believe that, so it's a constant excuse that you can use.
[23:42.040 --> 23:45.420]  We have the UPS strike now, so I think we can use that for virtually anything.
[23:45.660 --> 23:50.760]  Oh, yeah, you know, we don't normally do this, but, you know, UPS is on strike, so I need your social security number.
[23:57.290 --> 24:00.230]  Or if something's down, just say, yeah, the computer's down.
[24:00.770 --> 24:03.050]  I heard there's a lot of hackers in New York City this week.
[24:03.110 --> 24:05.710]  I don't know anything about it, but, you know...
[24:05.710 --> 24:06.670]  No, but they, um...
[24:07.390 --> 24:17.590]  The secretary is the same thing as if you call up very frantic, and, you know, pushing through to get the information, and you're yelling and screaming at this person who probably takes abuse all day long.
[24:17.730 --> 24:20.390]  The only thing you have to say is, listen, I know this isn't your fault.
[24:20.390 --> 24:25.770]  And the minute that you relieve them of that responsibility, they will do anything to help you.
[24:26.050 --> 24:27.990]  They're like, look, this shit is not working.
[24:28.190 --> 24:28.930]  I need to get this done.
[24:29.190 --> 24:30.430]  What the hell is going on?
[24:30.530 --> 24:31.830]  Listen, I know this isn't your fault.
[24:32.030 --> 24:33.050]  Could you please help me out on this?
[24:33.450 --> 24:35.430]  Sure, because they don't want to deal with you bitching.
[24:35.550 --> 24:39.350]  They put transfer, click, done, and she goes back to painting her nails or whatever.
[24:40.830 --> 24:42.510]  I'm sorry, that was a really sexist comment.
[24:42.670 --> 24:44.270]  He goes back to painting his nails or whatever.
[24:50.310 --> 24:52.310]  Also, the two most easily, um...
[24:54.870 --> 25:01.030]  accepted accents where people let down their guard are more accepting are actually British males and Southern females.
[25:01.850 --> 25:02.330]  Southern...
[25:02.330 --> 25:04.450]  Anybody with a Southern drawl...
[25:05.030 --> 25:05.670]  Yeah, yeah.
[25:05.710 --> 25:08.090]  If there's any Southern females in here, come see me.
[25:08.330 --> 25:08.710]  Oh, sorry.
[25:08.870 --> 25:09.410]  What if...
[25:10.470 --> 25:12.670]  What if you're speaking to someone with a Southern drawl?
[25:12.710 --> 25:13.330]  Does it still work?
[25:14.270 --> 25:15.930]  Depends on how good your accent is.
[25:15.930 --> 25:17.590]  If that's really the angle...
[25:17.590 --> 25:19.830]  Get into a drawl off there and you might not win.
[25:20.350 --> 25:20.770]  Right, yeah.
[25:21.670 --> 25:22.490]  Got to know the lingo.
[25:23.510 --> 25:25.730]  Uh, does anybody want to try a demonstration of some sort?
[25:26.750 --> 25:26.910]  Okay.
[25:27.370 --> 25:28.610]  Uh, you have a question over there?
[25:28.790 --> 25:29.070]  Go ahead.
[25:29.330 --> 25:30.930]  Yeah, um...
[25:32.050 --> 25:33.490]  It's Barry White, folks.
[25:35.670 --> 25:36.270]  Go ahead.
[25:36.750 --> 25:37.190]  Baby.
[25:39.470 --> 25:44.170]  No, a few months ago, I guess March or April, I heard about the conference.
[25:44.370 --> 25:47.410]  And I thought, gosh, it would be kind of cool to come over.
[25:47.510 --> 25:53.610]  And in fact, it was reading the social engineering thing from the original HOPE.
[25:53.830 --> 25:58.130]  I had tears streaming down my eyes reading that thing in my cube at work.
[25:58.130 --> 26:00.050]  I thought it would be cool to come out.
[26:00.410 --> 26:07.290]  And it's occurred to me a number of times during the conference that this has not been a difficult place to hack.
[26:07.930 --> 26:15.370]  Um, you find holes in this existing system and fill them.
[26:16.150 --> 26:21.930]  You, uh, do something that's useful for the person you're choosing as a mark.
[26:22.630 --> 26:24.670]  And all of a sudden, you get trusted.
[26:25.750 --> 26:27.030]  And you could...
[26:28.430 --> 26:29.770]  You can do some heavy shit.
[26:31.490 --> 26:31.930]  Um...
[26:33.310 --> 26:36.190]  I've been in a position this weekend to do some heavy shit.
[26:36.790 --> 26:38.250]  And I don't choose to.
[26:38.410 --> 26:39.730]  I mean, that's not why I came here.
[26:40.510 --> 26:48.110]  But if I were a Fed, it would have been just as easy for me to get to be a trusted individual here.
[26:48.370 --> 26:50.270]  If you're a Fed, rebel did it.
[26:53.470 --> 26:54.630]  I just thought I'd put that in.
[26:55.190 --> 26:55.550]  Okay.
[26:55.710 --> 26:56.710]  Well, we're here to share knowledge.
[26:56.930 --> 26:59.570]  So, uh, it doesn't matter what planet you're from.
[26:59.770 --> 27:00.970]  We'll share knowledge equally.
[27:01.890 --> 27:03.430]  Um, I'd like to give something a try.
[27:03.450 --> 27:06.470]  Now, we've never, uh, we've never tested this.
[27:06.610 --> 27:07.650]  I've got a phone book here.
[27:07.810 --> 27:09.070]  So, there's all kinds of possibilities.
[27:09.730 --> 27:12.550]  Um, I just want to try something.
[27:12.690 --> 27:14.010]  This, this may, this may work.
[27:14.090 --> 27:14.710]  This may not work.
[27:14.790 --> 27:18.430]  But it's a demonstration to see just, you know, how good the security is.
[27:19.130 --> 27:20.090]  Um, open it up.
[27:20.090 --> 27:20.790]  I'm going to pick a name.
[27:21.950 --> 27:23.350]  A kind of funny sounding name.
[27:24.090 --> 27:25.150]  That's funny sounding, isn't it?
[27:26.490 --> 27:27.070]  Yeah, that's...
[27:27.490 --> 27:27.810]  Udagawa.
[27:28.210 --> 27:28.590]  All right.
[27:29.630 --> 27:30.790]  We're not going to make fun of the name.
[27:30.910 --> 27:34.710]  We're just going to, uh, hopefully use it to our advantage, uh, with the phone company.
[27:34.790 --> 27:37.270]  And see if they'll give us information about this particular number.
[27:37.270 --> 27:38.410]  So, uh...
[27:39.150 --> 27:39.350]  Uh...
[27:41.130 --> 27:42.730]  What phone company should we call?
[27:49.830 --> 27:51.550]  Yeah, please, uh...
[27:51.550 --> 27:52.090]  Thank you for...
[27:52.090 --> 27:55.050]  Please try and keep your, uh, laughter to a minimum.
[27:55.390 --> 27:56.090]  It's easier that way.
[27:56.290 --> 28:00.170]  For general assistance with AT&T products and services, press one.
[28:00.630 --> 28:04.230]  For assistance with one rate or true rewards, press two.
[28:04.230 --> 28:04.310]  Thank you.
[28:04.710 --> 28:07.810]  If you do not have a touchstone phone, please hold for assistance.
[28:18.830 --> 28:21.170]  If you could cut my mic when I say the actual phone number.
[28:21.270 --> 28:21.510]  Thank you.
[28:23.010 --> 28:26.410]  Please press or say your three-digit home area code.
[28:29.410 --> 28:32.450]  Please press or say your seven-digit phone number.
[28:39.470 --> 28:40.270]  Thank you.
[28:40.610 --> 28:40.790]  Two.
[28:41.270 --> 28:41.550]  One.
[28:46.170 --> 28:46.770]  Nine.
[28:47.350 --> 28:47.530]  One.
[28:48.010 --> 28:48.170]  Eight.
[28:49.650 --> 28:51.570]  If correct, press or...
[28:52.370 --> 28:54.730]  Sorry, your response was not understood.
[28:54.950 --> 28:55.470]  I didn't say anything.
[28:56.810 --> 28:57.690]  Thank you.
[28:57.890 --> 28:58.270]  Two.
[28:58.630 --> 28:59.030]  One.
[28:59.470 --> 28:59.630]  Two.
[29:02.950 --> 29:03.510]  Seven.
[29:05.030 --> 29:05.590]  Eight.
[29:07.130 --> 29:09.330]  If correct, press or say one.
[29:09.610 --> 29:09.790]  One.
[29:09.930 --> 29:11.290]  If not, press or say two.
[29:11.630 --> 29:11.910]  One.
[29:14.190 --> 29:15.030]  Thank you.
[29:15.330 --> 29:16.150]  One moment, please.
[29:20.130 --> 29:22.990]  Please hold to speak with an AT&T representative.
[29:27.540 --> 29:29.020]  Thank you for calling AT&T.
[29:29.020 --> 29:30.440]  How can I help you?
[29:31.320 --> 29:32.960]  I have a problem with the telephone bill.
[29:34.140 --> 29:34.840]  I need...
[29:35.980 --> 29:36.780]  AT&T?
[29:37.100 --> 29:38.180]  This is AT&T?
[29:38.300 --> 29:38.500]  Yes.
[29:38.800 --> 29:43.740]  I have a problem with long-distance telephone call on the last bill, please.
[29:43.740 --> 29:44.740]  What's the...
[29:44.740 --> 29:45.260]  What's the...
[29:45.260 --> 29:46.780]  Is it the wrong rate or...
[29:46.780 --> 29:47.520]  What's the problem?
[29:48.020 --> 29:48.480]  Is...
[29:48.480 --> 29:50.000]  I'm not sure...
[29:50.840 --> 29:51.300]  Who...
[29:51.840 --> 29:53.620]  Who is phone number?
[29:54.860 --> 29:55.320]  Yes?
[29:55.580 --> 29:58.240]  Is it for a number within the US or is it a...
[29:58.240 --> 29:58.740]  Yes, yes.
[29:59.920 --> 30:01.440]  Inside United States, yes.
[30:01.640 --> 30:03.280]  Go ahead and give me your home phone number, sir.
[30:03.280 --> 30:04.320]  Uh...
[30:04.320 --> 30:04.900]  Uh...
[30:04.900 --> 30:05.500]  Is...
[30:05.500 --> 30:05.900]  2...
[30:05.900 --> 30:06.280]  Uh...
[30:06.280 --> 30:06.460]  1...
[30:06.460 --> 30:07.720]  2...
[30:10.810 --> 30:12.450]  Thank you.
[30:12.630 --> 30:12.990]  Just a moment.
[30:13.850 --> 30:14.490]  Thank you.
[30:40.260 --> 30:41.760]  I need your name, sir.
[30:42.360 --> 30:42.920]  Sorry?
[30:43.620 --> 30:43.700]  Sorry?
[30:43.960 --> 30:45.060]  I need your name, please.
[30:45.900 --> 30:46.180]  I...
[30:46.180 --> 30:46.780]  I have...
[30:46.780 --> 30:47.640]  Uh...
[30:48.220 --> 30:48.780]  Difficulty...
[30:48.780 --> 30:49.060]  Oh.
[30:49.400 --> 30:49.800]  Um...
[30:49.800 --> 30:50.420]  Who are you?
[30:50.620 --> 30:50.720]  Oh.
[30:51.100 --> 30:51.460]  Uh...
[30:51.460 --> 30:52.980]  Hideko Utagawa.
[30:53.320 --> 30:53.600]  Okay.
[30:53.760 --> 30:54.860]  And your address, please.
[31:16.580 --> 31:17.140]  Uh...
[31:17.140 --> 31:19.300]  Is that our systems are offline right now.
[31:19.480 --> 31:24.300]  I can go ahead and take your information, but then I would have to mail you out the information in the mail.
[31:25.100 --> 31:25.520]  Uh...
[31:25.520 --> 31:26.120]  Do you...
[31:26.120 --> 31:27.620]  You have, um...
[31:27.620 --> 31:28.520]  Access to account?
[31:28.720 --> 31:28.940]  No?
[31:29.200 --> 31:29.640]  No, sir.
[31:29.760 --> 31:30.060]  I don't...
[31:30.060 --> 31:33.480]  Not today, but I can get the information and send it out to you next week.
[31:33.920 --> 31:34.300]  Uh...
[31:34.300 --> 31:36.760]  When information available, uh...
[31:36.760 --> 31:37.520]  Uh...
[31:37.520 --> 31:37.640]  Uh...
[31:37.640 --> 31:37.880]  Telephone.
[31:38.100 --> 31:42.400]  If you'd like to check on Monday, our system will be back online Monday.
[31:43.180 --> 31:43.640]  Uh...
[31:43.640 --> 31:44.840]  Do I need, um...
[31:44.840 --> 31:45.600]  Account number?
[31:46.100 --> 31:46.500]  Uh...
[31:46.500 --> 31:46.780]  Just...
[31:46.780 --> 31:47.080]  You need...
[31:47.080 --> 31:49.000]  Just need your area code and your phone number.
[31:49.840 --> 31:52.440]  That's all you need, and we can access your account that way.
[31:52.700 --> 31:53.480]  Thank you very much.
[31:53.620 --> 31:54.080]  You're welcome.
[31:54.200 --> 31:54.880]  Thanks for calling me.
[31:55.180 --> 31:55.780]  Bye-bye now.
[32:02.200 --> 32:02.600]  Okay.
[32:03.260 --> 32:05.380]  I think we can quote AT&T on that.
[32:05.480 --> 32:06.720]  All you need is the phone number.
[32:06.900 --> 32:08.020]  So remember that, folks.
[32:08.880 --> 32:09.460]  Rebel, yes.
[32:09.520 --> 32:09.740]  Go ahead.
[32:12.280 --> 32:12.680]  Yeah.
[32:12.840 --> 32:15.260]  I noticed that sometimes when I, um...
[32:15.260 --> 32:27.360]  Social engineer, like NYNEX, the account representative will not put you on hold and be talking to another representative like repair service or the long distance company.
[32:27.540 --> 32:32.080]  And I'll actually learn social engineering that way, but I learned the techniques that they use.
[32:32.160 --> 32:33.060]  You gotta learn the lingo.
[32:33.060 --> 32:38.840]  And, um, like, they'll give the account information to the repair service or the other representative.
[32:39.120 --> 32:42.540]  And you'll certainly learn that way by, you know, if you hear...
[32:42.540 --> 32:44.660]  If they don't put you on hold, they'll do this.
[32:44.880 --> 32:47.520]  Sometimes they'll put you on hold when they're calling another representative.
[32:47.520 --> 32:50.760]  And, um, and sometimes they won't.
[32:50.860 --> 32:56.860]  And also, if you want somebody's unlisted phone number, just find out if they have cable TV or look...
[32:56.860 --> 33:00.540]  It's called the electric company if they own a house or an apartment.
[33:01.180 --> 33:05.220]  Uh, you know, you could get the unlisted phone numbers and addresses that way sometimes.
[33:09.770 --> 33:11.170]  Uh, just two things.
[33:11.430 --> 33:18.550]  First of all, I've got a number for office mags if you'd like to, uh, try to screw around with them.
[33:19.050 --> 33:22.990]  And also, just one other thing I'd like to add is, uh...
[33:22.990 --> 33:24.590]  What do you want us to do to office mags?
[33:25.230 --> 33:32.010]  Well, basically, uh, after you get the, uh, electronics department, say, yeah, my name's Bob Smith, whatever.
[33:32.350 --> 33:35.750]  Uh, I bought a computer a couple days ago, a floor model.
[33:36.110 --> 33:39.050]  And when I turn it on, uh, it's asking for a password.
[33:43.910 --> 33:45.250]  All right, very nice.
[33:48.570 --> 33:51.670]  Ed, Ed, just, just one other thing I'd like to add.
[33:52.030 --> 33:54.890]  Um, social engineering isn't restricted to voice.
[33:55.490 --> 34:01.130]  Uh, I've screwed around with AT&T 2000, uh, public pay phones, TTY.
[34:01.670 --> 34:12.790]  Um, they're, I mean, put it this way, you wouldn't believe the kind of information you can, you can, uh, get from operators on TTY phones.
[34:13.730 --> 34:15.210]  So, I'll just give this to you.
[34:16.330 --> 34:16.770]  Thank you.
[34:32.740 --> 34:34.620]  I think Office Max is closed now, though.
[34:34.780 --> 34:35.600]  It's, it's Sunday, right?
[34:36.080 --> 34:36.420]  Sunday.
[34:38.320 --> 34:39.040]  6 o'clock?
[34:39.220 --> 34:39.820]  What time is it now?
[34:41.340 --> 34:41.880]  Oh, boy.
[34:42.000 --> 34:42.560]  We better hurry, then.
[34:43.580 --> 34:44.640]  Does anybody want to tackle this one?
[34:44.940 --> 34:45.220]  Joker?
[34:45.440 --> 34:45.880]  You want to try this?
[34:46.600 --> 34:46.960]  Joker!
[34:47.980 --> 34:48.260]  Joker!
[34:48.720 --> 34:48.820]  Woo!
[34:52.900 --> 34:54.480]  Turn on some of that schmooze.
[34:55.480 --> 34:59.020]  If anyone's got any intercom numbers, too, for Kmart or something like that.
[35:06.990 --> 35:07.730]  What did you say?
[35:08.150 --> 35:10.490]  Transfer to the electronics department and then go from there?
[35:12.390 --> 35:12.710]  Cool.
[35:12.990 --> 35:13.130]  All right.
[35:29.700 --> 35:30.500]  Thank you for calling.
[35:30.680 --> 35:31.620]  This is Max and Ryan speaking.
[35:31.700 --> 35:32.180]  Can I help you?
[35:32.360 --> 35:32.700]  Uh, yes.
[35:32.700 --> 35:34.720]  Could you transfer me to the electronics department, please?
[35:34.800 --> 35:35.060]  Sure, hold on.
[35:35.060 --> 35:35.560]  Thank you.
[35:47.250 --> 35:48.330]  Electronics, how can I help you?
[35:48.630 --> 35:48.990]  Uh, yes.
[35:49.030 --> 35:50.970]  I bought a laptop from there the other day.
[35:51.130 --> 35:52.730]  Uh, it was a, uh, floor model.
[35:53.070 --> 35:55.990]  Uh, and, uh, I, I booted it up.
[35:56.250 --> 35:59.590]  It comes up in, uh, uh, uh, uh, what is it?
[35:59.790 --> 36:03.950]  Uh, Windows 95 and asked me for, uh, password.
[36:04.750 --> 36:08.850]  Um, just, I don't really find, I'm not finding any information about this.
[36:08.990 --> 36:09.670]  You need to disable it for you, huh?
[36:10.010 --> 36:10.350]  No.
[36:10.650 --> 36:13.870]  Uh, is, is there, like, uh, like one that you use, or?
[36:13.870 --> 36:14.870]  Yeah, put in NOV.
[36:16.450 --> 36:16.990]  Mm-hmm.
[36:17.850 --> 36:18.370]  Twenty-seven.
[36:19.050 --> 36:19.570]  Ninety-six.
[36:20.250 --> 36:21.050]  Twenty-seven.
[36:21.410 --> 36:21.790]  Ninety-six.
[36:22.170 --> 36:26.770]  Now, once you get in, you go into, uh, start, you go into, uh, control.
[36:26.990 --> 36:29.010]  Right, start, wait, wait, where's the, the start?
[36:29.550 --> 36:31.290]  Oh, you mean the, the button in the, the lower?
[36:36.350 --> 36:36.710]  Yeah.
[36:36.930 --> 36:37.430]  Of the screen, okay.
[36:38.350 --> 36:39.830]  All right, and then, and then go, okay.
[36:40.930 --> 36:41.290]  Okay.
[36:41.330 --> 36:42.590]  All right, yeah, go, I got it.
[36:43.450 --> 36:44.310]  Go to control panel.
[36:45.030 --> 36:45.390]  Okay.
[36:45.390 --> 36:45.730]  Control panel.
[36:46.030 --> 36:46.310]  Okay.
[36:46.630 --> 36:47.330]  Go to display.
[36:51.070 --> 36:51.790]  Uh, okay.
[36:52.290 --> 36:52.450]  Okay.
[36:52.650 --> 36:55.610]  Once you're in display, um, there should be something about password.
[36:56.390 --> 36:56.750]  Password?
[36:56.970 --> 36:57.070]  Yeah.
[36:57.610 --> 37:00.050]  Look for that, and just take the X out.
[37:00.810 --> 37:02.670]  Just, just, I just...
[37:02.670 --> 37:05.050]  Unless you want to change it and put a password in for yourself.
[37:05.170 --> 37:05.950]  You all need that, Tom.
[37:06.310 --> 37:06.990]  I wouldn't do that.
[37:07.110 --> 37:07.430]  Okay.
[37:07.810 --> 37:08.150]  All right.
[37:08.270 --> 37:10.970]  We do that so, so kids can't get into it and mess it up.
[37:11.130 --> 37:12.650]  Oh, you mean like when they're sitting in the store?
[37:12.810 --> 37:12.990]  Yeah.
[37:13.170 --> 37:15.150]  Like, what, do they got, like, hackers or whatever?
[37:15.490 --> 37:15.510]  Yeah.
[37:16.230 --> 37:19.270]  God, man, this guy's making it worse for, for all of us.
[37:19.270 --> 37:24.070]  Um, yeah, uh, okay, so there shouldn't be any other problems or anything?
[37:24.250 --> 37:24.970]  No, there shouldn't be.
[37:25.210 --> 37:25.490]  Right.
[37:25.710 --> 37:25.950]  Okay.
[37:26.190 --> 37:26.450]  All right.
[37:26.630 --> 37:27.870]  Um, I'm sorry, what's your name again?
[37:28.030 --> 37:28.390]  Anthony.
[37:28.590 --> 37:29.570]  Anthony, thank you very much.
[37:29.610 --> 37:29.850]  You're welcome.
[37:29.950 --> 37:30.490]  Okay, bye-bye.
[37:47.920 --> 37:48.680]  Next question.
[37:53.430 --> 37:55.490]  Does that mean we own OfficeMax?
[37:58.810 --> 38:00.510]  We're gonna take a little trip tomorrow.
[38:03.690 --> 38:06.010]  Um, I have a little poster here.
[38:06.130 --> 38:08.310]  I'm gonna bring it up so you guys can get it on the film here.
[38:19.580 --> 38:20.380]  Oh, my goodness.
[38:21.820 --> 38:22.920]  Do you want me to hold this up?
[38:23.540 --> 38:25.920]  I don't know if people can read this or if you want to focus on this.
[38:27.460 --> 38:29.280]  Do you want to see if you can social engineer that?
[38:30.040 --> 38:32.320]  Ah, someone might want to try doing that.
[38:32.940 --> 38:33.260]  What?
[38:34.020 --> 38:34.380]  Do you want to do that?
[38:34.820 --> 38:36.800]  Apparently it's a social engineering hotline.
[38:37.060 --> 38:37.340]  Yes.
[38:37.340 --> 38:41.600]  Um, this is an actual poster from Ameritech, which is the Great Lakes RBOC.
[38:42.100 --> 38:47.500]  Um, they know about social engineering and they do have, this is an actual poster.
[38:47.680 --> 38:48.440]  They found out, eh?
[38:48.660 --> 38:56.300]  Yeah, so they kinda, you know, they're still clueless, but they do have a little phone number on the bottom there, which you can try to social engineer.
[38:56.400 --> 38:57.280]  Shall we give them a call?
[38:57.380 --> 38:58.180]  Let's call them!
[39:02.740 --> 39:03.780]  Who wants this one?
[39:04.220 --> 39:04.660]  Okay.
[39:16.780 --> 39:18.340]  Now remember, this is hardball.
[39:23.010 --> 39:23.770]  Microphone over there.
[39:28.000 --> 39:30.240]  Let's give us a moment to devise a game plan here.
[39:41.050 --> 39:42.270]  Where is 810?
[39:43.330 --> 39:43.810]  Michigan.
[39:43.810 --> 39:43.910]  Michigan.
[39:44.210 --> 39:44.330]  Okay.
[39:44.510 --> 39:45.490]  We're calling Michigan.
[39:51.740 --> 39:53.300]  Well, maybe they'll have voicemail.
[40:04.830 --> 40:07.650]  The Ameritech network and computer security hotline.
[40:07.850 --> 40:18.910]  If you have a question regarding Secure ID access, Internet access, or AM428 forms, please call our secure ID hotline.
[40:18.910 --> 40:24.890]  That number is 313-441-7599.
[40:25.370 --> 40:33.170]  If you are calling about an electronic security incident, please leave a message at the tone and someone will get back to you as soon as possible.
[40:33.450 --> 40:42.370]  If this is a security emergency, you can page someone on 1-800-915-2376.
[40:42.810 --> 40:43.490]  Thank you.
[40:47.330 --> 40:50.230]  To send your message with normal delivery, press 1.
[40:50.510 --> 40:53.190]  To send your message with urgent delivery, press 2.
[40:55.870 --> 40:58.150]  Please dial the number of the person you're calling.
[40:58.410 --> 41:01.330]  If you have a mailbox on this system, please press pound.
[41:03.910 --> 41:05.070]  Mailbox number, please.
[41:10.190 --> 41:14.710]  1-2-3-4 is not a recognized mailbox.
[41:15.210 --> 41:16.310]  Please try again.
[41:16.830 --> 41:18.570]  Please re-enter your mailbox.
[41:18.790 --> 41:22.350]  5-5-1 is not a recognized mailbox.
[41:22.870 --> 41:23.950]  Please try again.
[41:24.270 --> 41:26.630]  Please re-enter your mailbox number.
[41:29.190 --> 41:30.730]  Sorry for having trouble.
[41:30.730 --> 41:32.610]  Please try again later.
[41:33.150 --> 41:33.430]  Goodbye.
[41:34.230 --> 41:35.370]  Check three digits.
[41:35.670 --> 41:36.110]  Three digits.
[41:40.630 --> 41:41.750]  Start key.
[41:43.110 --> 41:47.670]  Well, we all know hacking voicemail systems can take hours or even days.
[41:48.690 --> 41:49.850]  It takes a lot of patience.
[41:52.590 --> 41:54.190]  Well, that's just a pager.
[41:54.190 --> 41:55.730]  Are we going to page him with this number?
[42:03.230 --> 42:04.190]  Thank you for calling.
[42:04.390 --> 42:05.090]  Open Plaza Kmart.
[42:05.870 --> 42:08.970]  Yeah, can I get the closed section?
[42:09.650 --> 42:10.990]  For men or women?
[42:11.430 --> 42:11.790]  Men.
[42:12.470 --> 42:12.990]  Hold on, sir.
[42:48.710 --> 42:49.910]  Transfer your call, sir.
[42:50.650 --> 42:50.890]  Hello?
[42:56.150 --> 42:56.550]  Men's where?
[42:57.110 --> 42:58.850]  Yeah, yo, this is Mark over in auto.
[42:59.010 --> 43:00.290]  Can I get an outside line?
[43:01.130 --> 43:01.650]  Excuse me?
[43:02.030 --> 43:03.210]  This is Mark over at the front desk.
[43:03.270 --> 43:04.050]  Can I get an outside line?
[43:04.190 --> 43:04.870]  Can I speak to the manager?
[43:05.850 --> 43:06.470]  Yeah, hold on a second.
[43:06.750 --> 43:07.190]  Hey, Ken.
[43:08.950 --> 43:09.230]  Ken.
[43:22.310 --> 43:23.010]  Hello, this is Ken.
[43:23.150 --> 43:23.430]  Can I help you?
[43:23.530 --> 43:25.230]  Hi, this is Mark from the Broadway store.
[43:25.470 --> 43:25.690]  Hi.
[43:25.890 --> 43:26.470]  Hi, how are you doing?
[43:26.570 --> 43:28.210]  We're having trouble accessing our intercom.
[43:28.490 --> 43:29.530]  Are you guys having the same problem?
[43:29.870 --> 43:30.090]  No.
[43:32.370 --> 43:33.830]  As in the PA system?
[43:33.930 --> 43:34.770]  The PA system, yeah.
[43:34.870 --> 43:35.790]  We usually use 50.
[43:37.710 --> 43:38.150]  50?
[43:38.810 --> 43:40.130]  Yeah, we just transfer.
[43:40.230 --> 43:41.630]  It's just an extension over at our store.
[43:43.570 --> 43:47.030]  I've never heard of that number before in terms of PA systems.
[43:48.370 --> 43:50.010]  Do you know the number to call for service?
[43:51.810 --> 43:53.490]  No, not really, because...
[43:55.210 --> 43:57.750]  Well, I've never had a problem with the PA system before.
[43:57.750 --> 44:00.050]  I might use for the company, so...
[44:00.050 --> 44:01.330]  I couldn't really help you.
[44:01.630 --> 44:02.990]  What extension do you guys use?
[44:04.650 --> 44:05.450]  Uh, to...
[44:05.870 --> 44:06.850]  To the PA system?
[44:06.990 --> 44:07.190]  Yeah.
[44:08.310 --> 44:09.110]  Feature 631.
[44:10.010 --> 44:10.810]  Feature 631?
[44:10.990 --> 44:11.170]  Yeah.
[44:11.510 --> 44:12.070]  Okay, thank you.
[44:12.410 --> 44:12.810]  Bye.
[44:24.860 --> 44:26.040]  I am not a criminal.
[44:31.020 --> 44:31.760]  Yes, go ahead.
[44:35.760 --> 44:38.720]  So I'm trying to make a call from a normal NYENX phone, okay?
[44:38.720 --> 44:39.680]  I don't want to pay for it.
[44:40.040 --> 44:41.800]  And I do something a little wrong with my box.
[44:41.900 --> 44:43.440]  And all of a sudden you get, you know, a coin operator.
[44:44.140 --> 44:45.880]  And, uh, they tell you the charge.
[44:46.040 --> 44:49.520]  Is there any tip you have for getting through them, moving on, and actually getting your phone call to go through?
[44:50.780 --> 44:52.840]  Any good tips how to get through that, coin operators?
[44:55.920 --> 44:58.000]  I'm sorry, what exactly did you need?
[45:00.120 --> 45:01.160]  Oh, sorry, you're awake now?
[45:01.160 --> 45:02.660]  It happened too fast for me.
[45:03.840 --> 45:05.240]  Actually, I think Rebel might be able to help you.
[45:05.480 --> 45:05.620]  No.
[45:06.680 --> 45:08.140]  Quick, somebody jump Rebel!
[45:08.300 --> 45:09.580]  Let Rebel answer this question.
[45:09.580 --> 45:18.820]  In other words, if you dial 1-0, another carrier access code besides AT&T, like AT&T will handle all 1-plus long distance calls.
[45:19.060 --> 45:34.880]  And if you're at a pay fund and you dial, like, it didn't used to be this way until like a few years ago, 1-0-2-2-2-2, and then one area code number, or 1-0-3-3-3-3 for Sprint, then the area code number, a coin operator will come on and they will represent whatever long distance company it is.
[45:34.880 --> 45:37.220]  And if you notice, they charge different rates.
[45:37.400 --> 45:38.760]  Some will charge $2.10.
[45:39.020 --> 45:42.600]  Some charge $2.05 for different types of calls.
[45:43.700 --> 45:45.080]  What you're asking is...
[45:46.580 --> 45:47.380]  What's the best way?
[45:47.380 --> 45:49.800]  Do you want to use a red box with them or something?
[45:50.020 --> 45:50.440]  Yeah, yeah.
[45:50.640 --> 45:50.960]  What's the best way?
[45:50.960 --> 45:53.060]  Well, I've... no, I've tried...
[45:53.060 --> 45:54.080]  What's the damn question?
[45:54.380 --> 45:57.780]  The question is that, what's the best way to bypass them?
[45:57.860 --> 46:00.640]  The best way to bypass them is just dial another carrier access code.
[46:01.600 --> 46:03.220]  Yeah, like, if you...
[46:03.220 --> 46:04.760]  Are you saying you default to that?
[46:04.760 --> 46:04.860]  Thank you.
[46:04.880 --> 46:06.800]  How many people want to call the Broadway Kmart?
[46:06.920 --> 46:08.700]  See if we can get them to transfer us to 6-3-1?
[46:08.920 --> 46:10.720]  Yeah, I was just going to say...
[46:11.940 --> 46:12.940]  Yeah, let's do that.
[46:14.000 --> 46:16.520]  I'll talk about this next, after.
[46:16.820 --> 46:17.160]  Thank you.
[46:18.460 --> 46:19.380]  Is that a promise?
[46:27.120 --> 46:28.000]  Gotta find K.
[46:28.640 --> 46:29.660]  Feature 6-3-1.
[46:30.180 --> 46:30.580]  Feature?
[46:30.680 --> 46:31.600]  Are you going to dial feature?
[46:31.840 --> 46:32.840]  I think that should be...
[46:34.700 --> 46:35.540]  Hold on a second.
[47:08.940 --> 47:09.980]  We're not getting a dial tone.
[47:10.060 --> 47:10.440]  Oh, there it is.
[47:10.520 --> 47:10.640]  Okay.
[47:26.860 --> 47:28.380]  We have an open line here.
[47:28.460 --> 47:31.020]  I can hear, like, the hiss of long distance.
[47:36.460 --> 47:39.900]  What I think we should do is just keep it off for, like, 20 seconds.
[47:39.900 --> 47:44.460]  If somebody's somehow called in, then we can just disconnect them that way.
[47:46.660 --> 47:48.140]  Another eight seconds or so.
[47:56.460 --> 47:56.960]  Ready?
[47:58.520 --> 47:59.200]  Uh-oh.
[48:01.520 --> 48:04.640]  Okay, well, while we fix the phone, someone can ask another question.
[48:09.610 --> 48:10.410]  I, uh...
[48:10.410 --> 48:11.570]  Wanna take this off the hook?
[48:12.950 --> 48:13.350]  Or...
[48:13.990 --> 48:17.790]  Okay, can we get somebody to try to fix the phone while we talk?
[48:17.790 --> 48:18.130]  Yeah.
[48:18.990 --> 48:19.530]  Uh...
[48:19.530 --> 48:26.730]  What I wanted to say was, I think I can answer the, uh, guy's question that was just talking about getting past the coin operator.
[48:27.010 --> 48:37.470]  And he was saying, essentially, I just asked him a little bit to clarify, that he starts making a call using a particular box that we all know and love.
[48:38.170 --> 48:40.270]  And the coin operator cuts in.
[48:40.930 --> 48:49.510]  And how does he complete putting in the rest of the virtual change and still complete the call without having to start all over again?
[48:50.250 --> 49:00.290]  Personally, I've, uh, encountered this not normally when I'm beginning the call, but usually when I'm already in progress and it starts asking for more change.
[49:00.290 --> 49:01.750]  I don't feel like starting again.
[49:01.750 --> 49:19.610]  And I would say to everyone that's ever had this problem that what you do is you use just dimes and nickels because the interval between the two beeps on the red box most effectively his, the one that he was showing and a modified Radio Shack tone dialer,
[49:19.770 --> 49:23.870]  the timing is just right for the dime, but it's too long for the quarter.
[49:24.330 --> 49:25.170]  The quarter is...
[49:25.170 --> 49:33.590]  One thing you might want to try that works definitely, just get like a little recorder from Radio Shack, and then you can space out yourself and it works perfectly and...
[49:33.590 --> 49:39.130]  But yeah, I'm saying for his purpose especially, considering the one he has, that's the way...
[49:39.130 --> 49:40.230]  I think we just came back up.
[49:40.310 --> 49:40.550]  Hang on.
[49:40.850 --> 49:41.370]  Thank you.
[49:42.110 --> 49:42.790]  No problem.
[49:42.790 --> 49:43.770]  Yeah, we have a dial tone.
[49:46.410 --> 49:46.730]  Okay.
[49:56.580 --> 49:57.140]  Good evening.
[49:57.280 --> 49:58.060]  Yes, the police came on.
[49:58.120 --> 49:58.660]  Colleen speaking.
[49:58.760 --> 49:59.220]  Can I help you?
[49:59.400 --> 50:00.740]  Hi, can I speak to someone in shoes?
[50:01.080 --> 50:01.540]  Hold on.
[50:01.740 --> 50:02.000]  Thank you.
[50:21.570 --> 50:22.970]  Hello, Shoemart, what are you speaking?
[50:23.290 --> 50:25.690]  Hi, this is John from the Pennsylvania Plaza store.
[50:25.930 --> 50:26.110]  Mm-hmm.
[50:26.310 --> 50:27.830]  Hi, um, do you guys have a lot of sandals?
[50:28.070 --> 50:29.770]  Because we didn't get our shipment in.
[50:30.490 --> 50:30.890]  Sandals?
[50:31.090 --> 50:31.490]  Sandals.
[50:31.730 --> 50:32.670]  Like the beach sandals.
[50:33.930 --> 50:34.330]  Uh...
[50:34.330 --> 50:36.190]  Actually, um, can you transfer me to 631?
[50:36.810 --> 50:37.210]  631?
[50:37.430 --> 50:37.570]  Yeah.
[50:37.850 --> 50:38.430]  Alright, hold on.
[50:42.480 --> 50:45.740]  Attention Kmart shoppers, everything in aisle 4 is free!
[51:04.600 --> 51:06.560]  I suggest getting out of town now.
[51:14.800 --> 51:16.380]  Damn it, Rebel, why'd you do that?
[51:20.080 --> 51:24.760]  Alright, next question, trying to keep us out of trouble.
[51:25.900 --> 51:26.780]  770 Broadway.
[51:27.560 --> 51:29.220]  770 Broadway, I'll go see what happened.
[51:30.300 --> 51:31.800]  He's on his way over to the store now.
[51:32.320 --> 51:35.600]  If they asked what happened, DEFCON was in town.
[51:40.760 --> 51:46.340]  I was wondering, uh, since AT&T was down today, if you'd like to try out some of your southern neighbors.
[51:46.500 --> 51:47.620]  I've got a number here for you.
[51:47.720 --> 51:50.120]  Yeah, by the way, why was AT&T down today, guys?
[51:50.360 --> 51:51.080]  Because they suck.
[51:52.180 --> 51:56.400]  Oh, the UPS strike, okay.
[51:57.520 --> 51:58.740]  So who are we gonna call here?
[52:00.360 --> 52:01.020]  Bell Sound.
[52:01.260 --> 52:02.160]  Bell Sound.
[52:04.920 --> 52:06.360]  Does anybody want to try Bell South?
[52:08.620 --> 52:08.980]  Cyber?
[52:09.280 --> 52:09.560]  Yeah.
[52:10.240 --> 52:10.980]  Can you give it a shot?
[52:11.440 --> 52:11.780]  No.
[52:13.420 --> 52:15.700]  Who wants to do a southern drawl type of a thing?
[52:19.570 --> 52:21.510]  I don't know what information we're trying to get.
[52:22.050 --> 52:23.030]  It's just a phone number.
[52:27.630 --> 52:29.930]  Okay, is there another question while we're conferring over here?
[52:32.010 --> 52:33.270]  Are you standing for a reason?
[52:33.530 --> 52:35.250]  Or, okay, well, sit down then.
[52:35.410 --> 52:37.950]  If anyone has a question, come up to the middle part.
[52:39.370 --> 52:41.830]  I've got some more Kmart fun, actually.
[52:43.530 --> 52:45.370]  Well, let's leave Kmart alone for a while.
[52:45.370 --> 52:45.570]  No.
[52:46.910 --> 52:47.510]  Look.
[52:49.370 --> 52:49.970]  No.
[52:51.370 --> 53:00.650]  Any of you who's ever been in any sort of department store has heard Muzak, which is this pumped-in light stream version of Black Nirvana's greatest hits.
[53:00.950 --> 53:01.430]  Crap.
[53:02.970 --> 53:09.010]  That's normally run by satellite on the roof of the building.
[53:09.010 --> 53:14.230]  And sometimes, in smaller areas, actually, by radio frequency.
[53:14.910 --> 53:30.390]  So, therefore, it's possible to scan that and get a hold of the frequency and basically do the same type of thing that we were just doing with the intercom system by using the Muzak system to then go in and get...
[53:30.390 --> 53:31.870]  We got a confirmation at Kmart.
[53:31.990 --> 53:32.570]  We got through!
[53:45.240 --> 53:48.040]  We're not sure it's got something to do with a riot in a store.
[53:48.040 --> 53:50.800]  We don't know exactly what the injury count is.
[53:57.650 --> 54:00.830]  Okay, we're working on this Bell South thing now, so...
[54:00.830 --> 54:02.230]  How did you confirm that?
[54:03.030 --> 54:03.470]  Sorry?
[54:03.670 --> 54:04.510]  How was that confirmed?
[54:05.990 --> 54:07.330]  How was it confirmed?
[54:07.770 --> 54:08.810]  Yeah, how was it confirmed?
[54:09.050 --> 54:10.210]  Alex, how was it confirmed?
[54:10.670 --> 54:11.670]  How was it confirmed?
[54:11.810 --> 54:12.790]  Tell us what you heard.
[54:13.350 --> 54:14.390]  He called and asked.
[54:14.390 --> 54:16.970]  He called and asked if there was a weird announcement just made?
[54:18.070 --> 54:18.810]  Weird, okay.
[54:21.050 --> 54:24.650]  Everyone, this is... this is a symmetry.
[54:25.230 --> 54:28.950]  He can also put some... maybe you want to handle this.
[54:29.070 --> 54:30.130]  You're a good telco guy.
[54:32.370 --> 54:33.330]  Interconnection service.
[54:40.300 --> 54:41.340]  I'll listen to this one.
[54:41.620 --> 54:44.460]  I'll take this one.
[54:45.260 --> 54:46.040]  I'll take it.
[54:48.220 --> 54:50.160]  All right, we're just bickering over who should do this.
[54:50.460 --> 54:52.540]  Is there another question while we figure this out?
[54:55.620 --> 55:03.420]  I was a couple months ago talking to Master Lock trying to find the combination to my, one of my Master Lock keys and I didn't go very far.
[55:03.420 --> 55:09.540]  It stopped at when they asked me if I was a certified key locksmith guy.
[55:09.960 --> 55:14.460]  And there is an algorithm from the serial number on the back of the Master Lock to the combination.
[55:15.580 --> 55:17.460]  And they can pop it in their computer.
[55:17.620 --> 55:21.680]  Actually, I don't know if it's an algorithm or if they keep track of it in their computers.
[55:22.920 --> 55:25.480]  But just an idea that I just thought of a couple seconds ago.
[55:25.600 --> 55:28.500]  If you can social engineer a lock combination out of them.
[55:30.360 --> 55:33.920]  There are books that are published that give all the lock combinations for a certain serial number.
[55:34.040 --> 55:34.560]  I've seen those.
[55:35.740 --> 55:37.700]  It's kind of hard when you're dealing with locksmiths.
[55:37.820 --> 55:43.620]  But, again, if you convince them that you're who you're supposed to be, they'll give you anything.
[55:43.800 --> 55:45.700]  But, you know, it depends who you talk to.
[55:46.100 --> 55:47.560]  Locksmiths tend to be a little bit more suspicious.
[56:00.840 --> 56:01.920]  Oh, this I've been in this.
[56:02.020 --> 56:02.660]  I've been in this before.
[56:03.080 --> 56:04.260]  Have you been to Novus?
[56:05.860 --> 56:07.600]  The network operation voice update system.
[56:08.200 --> 56:08.480]  Okay.
[56:08.620 --> 56:09.360]  Is there a question over there?
[56:09.660 --> 56:10.780]  I have my day time in the car.
[56:13.660 --> 56:18.140]  About getting that account number from the service.
[56:18.380 --> 56:20.380]  Is it a possibility that you guys might have gotten already?
[56:20.380 --> 56:21.420]  Can you speak up a little bit?
[56:21.460 --> 56:21.560]  I'm sorry.
[56:21.880 --> 56:22.740]  Everybody else not speak up?
[56:22.880 --> 56:23.140]  All right.
[56:23.640 --> 56:33.560]  Is it possible the operator may have compared the home phone number to the number you're calling from and said, Hmm, let's give them a plain excuse to send them stuff in the mail so I'm not actually getting social engineered?
[56:33.740 --> 56:34.700]  Oh, you mean microns.
[56:35.220 --> 56:35.980]  A.K.A.
[56:36.160 --> 56:39.020]  you guys might have gotten found out.
[56:39.240 --> 56:39.500]  I'm sorry.
[56:39.640 --> 56:40.840]  What's the question?
[56:40.940 --> 56:41.380]  Okay.
[56:41.640 --> 56:44.280]  The reason why the operator said, Hmm, cheesy excuse.
[56:44.700 --> 56:45.680]  The system's down.
[56:46.040 --> 56:50.660]  They compare the number you're called from to the home number and the iffiness.
[56:51.360 --> 56:51.880]  No.
[56:52.240 --> 56:54.040]  They're not that savvy.
[56:54.920 --> 56:55.720]  They don't.
[56:55.940 --> 56:59.420]  I've called AT&T enough to know that their system is down a lot of the time.
[56:59.780 --> 57:00.940]  Especially on the weekends.
[57:01.160 --> 57:03.040]  I don't know why they can't keep their systems going.
[57:03.360 --> 57:03.600]  All right.
[57:03.600 --> 57:03.920]  Just wondering.
[57:04.040 --> 57:04.220]  Thanks.
[57:04.500 --> 57:04.720]  All right.
[57:08.670 --> 57:15.590]  Have you guys tried to get your AOL password changed yet?
[57:16.310 --> 57:18.290]  Did you forget your AOL password yet?
[57:18.290 --> 57:18.710]  Okay.
[57:18.870 --> 57:22.810]  Changing my AOL password would assume that I ever had an AOL password to begin with.
[57:23.250 --> 57:23.370]  Okay.
[57:23.530 --> 57:24.670]  Change somebody else's then.
[57:28.090 --> 57:29.750]  Anybody here got an AOL account?
[57:32.630 --> 57:43.150]  Somebody has the idea maybe that maybe we should call up AT&T as their tech support and we're trying to figure out how their directory is down.
[58:14.500 --> 58:17.320]  We have audio.
[58:17.760 --> 58:20.620]  With one rate or two rewards, press two.
[58:20.980 --> 58:24.200]  If you do not have a touch-tone phone, please hold for assistance.
[58:25.640 --> 58:26.640]  See if I can do this.
[58:26.780 --> 58:27.360]  This is going to be hard.
[58:31.310 --> 58:34.550]  Please press or say your three-digit home area code.
[58:37.710 --> 58:38.090]  Zero.
[58:38.690 --> 58:38.870]  Zero.
[58:39.490 --> 58:39.570]  Zero.
[58:39.790 --> 58:39.870]  Zero.
[58:39.870 --> 58:40.070]  Zero.
[58:40.070 --> 58:40.370]  Two, one, two.
[58:40.670 --> 58:41.170]  That's right.
[58:42.050 --> 58:42.550]  Don't bother.
[58:44.590 --> 58:45.610]  They'll get fed up with you.
[58:45.770 --> 58:48.310]  Please hold to speak with an AT&T representative.
[58:50.690 --> 58:51.170]  Let me see.
[58:51.250 --> 58:51.610]  I'm in trouble.
[58:53.850 --> 58:55.370]  Thank you for calling AT&T.
[58:55.570 --> 58:57.130]  All of our representatives are...
[58:57.890 --> 58:59.470]  Thank you for calling AT&T.
[58:59.590 --> 59:00.130]  This is Jason.
[59:00.170 --> 59:00.930]  How can I help you?
[59:01.090 --> 59:02.670]  Hi, this is Ron Mead in tech support.
[59:02.670 --> 59:04.550]  My understanding is your terminals are down.
[59:08.830 --> 59:10.410]  Unfortunately, what are you referring to?
[59:10.590 --> 59:11.750]  Your customer lookup terminals.
[59:12.830 --> 59:13.850]  Customer lookup terminals.
[59:13.910 --> 59:14.170]  Yes.
[59:14.590 --> 59:14.790]  Okay.
[59:16.650 --> 59:18.210]  No, we're doing okay here.
[59:18.430 --> 59:18.770]  Oh, okay.
[59:18.770 --> 59:19.590]  How can I help you?
[59:19.870 --> 59:21.190]  No, I'm up in tech support.
[59:21.310 --> 59:22.510]  I heard you had a problem down there.
[59:22.610 --> 59:23.370]  I was just calling in to check-in.
[59:23.410 --> 59:24.130]  You're sure everything's all right?
[59:24.610 --> 59:25.730]  Yeah, we're doing okay.
[59:26.010 --> 59:27.770]  Can I get your number?
[59:27.870 --> 59:30.610]  Let me give you a check-in to a couple of things.
[59:30.690 --> 59:31.690]  I'll give you a quick call back.
[59:32.190 --> 59:32.690]  You know what?
[59:32.690 --> 59:32.910]  I'll call...
[59:32.910 --> 59:33.550]  What's your ID?
[59:34.770 --> 59:35.810]  My name is Jason.
[59:36.010 --> 59:36.210]  Jason.
[59:36.330 --> 59:38.270]  I'll call back down to you because I'm going to be calling a bunch of the people.
[59:38.610 --> 59:39.190]  Okay, thanks.
[59:39.350 --> 59:39.650]  All right.
[59:39.770 --> 59:40.010]  Bye.
[59:40.190 --> 59:40.210]  Bye.
[59:46.920 --> 59:47.700]  Nothing's wrong, huh?
[59:52.430 --> 59:54.030]  I'll never find that guy's name again.
[59:57.570 --> 59:59.150]  I'll just use Lycos.
[01:00:05.270 --> 01:00:06.470]  You're looking at businesses.
[01:00:17.820 --> 01:00:18.860]  He found it.
[01:00:23.470 --> 01:00:24.490]  Is that the same group?
[01:00:25.570 --> 01:00:27.390]  I don't know.
[01:00:29.030 --> 01:00:29.830]  Okay, we have a downtown.
[01:00:31.990 --> 01:00:35.790]  Of course, they may keep records that I've called already, so...
[01:00:41.100 --> 01:00:45.140]  Thank you for calling AT&T Customer Sales and...
[01:00:51.070 --> 01:00:54.590]  Please press or say your three-digit home area code.
[01:00:57.910 --> 01:01:00.730]  Press or say your seven-digit phone number.
[01:01:09.790 --> 01:01:11.790]  Two, one, two.
[01:01:16.530 --> 01:01:17.130]  One.
[01:01:19.930 --> 01:01:21.470]  Press or say one.
[01:01:21.930 --> 01:01:22.490]  Sorry.
[01:01:22.670 --> 01:01:24.250]  Your response was not understood.
[01:01:26.290 --> 01:01:27.190]  Thank you.
[01:01:27.410 --> 01:01:29.170]  Two, one, two.
[01:01:33.920 --> 01:01:35.120]  One, eight.
[01:01:36.620 --> 01:01:38.860]  If correct, press or say one.
[01:01:39.240 --> 01:01:39.560]  If not.
[01:01:39.780 --> 01:01:40.400]  Thank you.
[01:01:40.640 --> 01:01:41.460]  One moment, please.
[01:01:43.620 --> 01:01:46.440]  Please hold to speak with an AT&T representative.
[01:01:53.750 --> 01:01:54.250]  Yes.
[01:01:54.390 --> 01:01:54.570]  Hello.
[01:01:54.790 --> 01:01:54.970]  Hello.
[01:01:55.630 --> 01:01:56.290]  Test one, two.
[01:01:56.630 --> 01:01:58.970]  Please hold for an AT&T representative.
[01:01:59.530 --> 01:02:00.970]  Can I get the accent right?
[01:02:03.790 --> 01:02:04.870]  Thank you for waiting.
[01:02:05.350 --> 01:02:08.570]  An AT&T representative will be with you as soon as possible.
[01:02:09.210 --> 01:02:10.250]  Please continue to hold.
[01:02:10.510 --> 01:02:11.810]  You will not be disconnected.
[01:02:12.790 --> 01:02:14.370]  AT&T, this is Cindy.
[01:02:14.570 --> 01:02:15.350]  How can I help you?
[01:02:15.350 --> 01:02:15.990]  Yes.
[01:02:17.010 --> 01:02:17.610]  Telephone...
[01:02:17.610 --> 01:02:18.710]  Sorry.
[01:02:18.790 --> 01:02:18.990]  Hello?
[01:02:19.350 --> 01:02:19.730]  AT&T?
[01:02:19.990 --> 01:02:20.190]  Yes.
[01:02:20.730 --> 01:02:24.210]  Question concerning telephone bill, please.
[01:02:25.130 --> 01:02:25.530]  Okay.
[01:02:25.890 --> 01:02:27.330]  Can I have your telephone number?
[01:02:27.730 --> 01:02:29.430]  Area two on two.
[01:02:36.380 --> 01:02:36.980]  Okay.
[01:02:37.640 --> 01:02:38.240]  Let's see.
[01:02:46.950 --> 01:02:47.930]  And your name?
[01:02:48.210 --> 01:02:48.390]  Hi.
[01:02:50.810 --> 01:02:51.410]  Great.
[01:02:51.750 --> 01:02:53.670]  And what can I help you with today, sir?
[01:02:53.910 --> 01:02:55.890]  A question on long distance.
[01:02:56.710 --> 01:02:57.310]  Uh...
[01:02:58.030 --> 01:02:58.630]  Number...
[01:02:58.630 --> 01:02:58.990]  Uh...
[01:02:58.990 --> 01:03:00.850]  Our last bill, uh...
[01:03:00.850 --> 01:03:01.610]  Not...
[01:03:01.610 --> 01:03:02.250]  Not...
[01:03:02.250 --> 01:03:03.070]  Not recognized, eh?
[01:03:03.510 --> 01:03:05.570]  A number that you don't recognize with your bill?
[01:03:05.710 --> 01:03:05.830]  Yes.
[01:03:05.830 --> 01:03:06.070]  Yes.
[01:03:06.230 --> 01:03:06.450]  Okay.
[01:03:06.890 --> 01:03:07.190]  Um...
[01:03:07.190 --> 01:03:09.150]  Actually, today, I cannot see your bill.
[01:03:09.530 --> 01:03:11.190]  Because our computer's updating.
[01:03:12.130 --> 01:03:12.690]  So...
[01:03:12.690 --> 01:03:14.590]  Computer update, uh...
[01:03:14.590 --> 01:03:14.930]  When?
[01:03:15.190 --> 01:03:17.370]  Generally, on Sundays, our computer updates.
[01:03:18.290 --> 01:03:23.810]  And, you know, generally, like, late Sunday night or first thing Monday morning, they'll be back up.
[01:03:23.950 --> 01:03:24.970]  I see, uh...
[01:03:24.970 --> 01:03:27.430]  If you want to call us, like, um, tomorrow morning.
[01:03:27.930 --> 01:03:28.050]  I see.
[01:03:28.050 --> 01:03:30.270]  We're open 24 hours a day, seven days a week.
[01:03:30.590 --> 01:03:30.910]  Uh...
[01:03:30.910 --> 01:03:30.970]  Uh...
[01:03:30.970 --> 01:03:32.770]  Is it possible to, uh...
[01:03:32.770 --> 01:03:33.190]  Uh...
[01:03:33.190 --> 01:03:34.150]  Change service...
[01:03:34.150 --> 01:03:34.550]  Uh...
[01:03:34.550 --> 01:03:36.350]  Service plan, uh...
[01:03:36.350 --> 01:03:37.590]  Option, uh...
[01:03:37.590 --> 01:03:39.010]  Long distance telephone plan?
[01:03:39.790 --> 01:03:40.230]  Um...
[01:03:40.230 --> 01:03:41.230]  Actually, I can't...
[01:03:41.230 --> 01:03:43.750]  I can't really do that right now, because I can't see your account.
[01:03:44.050 --> 01:03:44.690]  Ah, I see.
[01:03:44.870 --> 01:03:45.350]  To see...
[01:03:45.350 --> 01:03:46.430]  You know, to see what...
[01:03:46.430 --> 01:03:49.870]  What you have on it, or, you know, or change anything on it.
[01:03:50.430 --> 01:03:50.810]  Um...
[01:03:50.810 --> 01:03:59.350]  Is it not possible to, uh, add, uh, add security, uh, security code to account, uh, prevent other people from, uh, access account?
[01:04:01.170 --> 01:04:01.550]  No.
[01:04:02.010 --> 01:04:02.790]  No, not even...
[01:04:02.790 --> 01:04:04.010]  We can't even do that right now.
[01:04:04.730 --> 01:04:05.110]  Okay.
[01:04:05.290 --> 01:04:11.290]  And we can do that, you know, either later on this evening or first thing in the morning, they'll be able to see your account and make changes to it.
[01:04:11.610 --> 01:04:11.970]  Okay.
[01:04:12.190 --> 01:04:13.310]  But I can't even...
[01:04:13.310 --> 01:04:16.450]  You know, I can't go there, you know, go into it right now to see anything.
[01:04:16.810 --> 01:04:17.190]  Okay.
[01:04:17.250 --> 01:04:17.890]  I'm so sorry.
[01:04:18.330 --> 01:04:19.230]  No, I'm sorry.
[01:04:19.770 --> 01:04:20.690]  I'm sorry, too.
[01:04:20.870 --> 01:04:21.690]  We're both sorry.
[01:04:22.150 --> 01:04:22.430]  Okay.
[01:04:23.110 --> 01:04:25.290]  Well, thank you for calling AT&T.
[01:04:25.510 --> 01:04:28.930]  And like I said, call us back, you know, either later on this evening or first thing in the morning.
[01:04:29.010 --> 01:04:29.170]  Goodbye.
[01:04:29.270 --> 01:04:31.150]  Have a happy holiday and goodbye.
[01:04:31.530 --> 01:04:31.790]  Okay.
[01:04:31.930 --> 01:04:32.170]  Bye-bye.
[01:04:39.480 --> 01:04:40.080]  I'd like...
[01:04:40.080 --> 01:04:43.260]  I'd like to do something with, uh, with a little anger in it.
[01:04:43.400 --> 01:04:45.220]  Um, because I just like being angry.
[01:04:45.740 --> 01:04:46.940]  I was just going to anger it.
[01:04:48.480 --> 01:04:48.920]  Um...
[01:04:48.920 --> 01:04:53.380]  And one of my favorite targets of anger is, uh, blockbuster video.
[01:04:53.620 --> 01:04:54.260]  I don't know why.
[01:04:59.510 --> 01:05:00.990]  You know what I hate most about those people?
[01:05:01.070 --> 01:05:03.750]  They always greet you by name when you walk in the store, you know?
[01:05:04.270 --> 01:05:04.830]  Yeah, but...
[01:05:04.830 --> 01:05:04.950]  Hi, Emmanuel.
[01:05:05.090 --> 01:05:05.490]  How you doing?
[01:05:05.610 --> 01:05:07.290]  It's like, what the fuck do you know me from?
[01:05:08.270 --> 01:05:08.810]  Shut up.
[01:05:08.930 --> 01:05:09.430]  Leave me alone.
[01:05:09.570 --> 01:05:14.110]  They're just going in here to get a video and just, you know, want to do this as quickly as possible.
[01:05:14.270 --> 01:05:18.010]  But, uh, you know, when they know your name when you walk in, that's kind of scary.
[01:05:18.010 --> 01:05:19.730]  Uh, usually they just greet you by name.
[01:05:19.730 --> 01:05:23.990]  I guess it's like some sort of a, uh, a store type of policy that they have to do this.
[01:05:24.330 --> 01:05:25.770]  Uh, but I think it's annoying as hell.
[01:05:26.830 --> 01:05:28.370]  The other thing, they don't hand you the video.
[01:05:28.490 --> 01:05:32.630]  They put it on the table and you have to, like, remember to take it as you walk past the, uh...
[01:05:32.630 --> 01:05:36.450]  How many times have you walked out of blockbuster and forgotten the video after paying for it?
[01:05:38.030 --> 01:05:39.550]  Hey, Rebel, do you have an account there?
[01:05:39.630 --> 01:05:41.270]  We can see how many times you rent porkies.
[01:05:45.170 --> 01:05:47.590]  Okay, I'm going to call a blockbuster at random.
[01:05:48.550 --> 01:05:50.650]  And, uh, there's no guarantee any of this is going to work.
[01:05:50.770 --> 01:05:51.870]  It probably isn't going to work.
[01:05:52.150 --> 01:05:55.290]  But I'm just curious, you know, how far I can get with this.
[01:05:55.590 --> 01:05:57.210]  I don't even know what I'm going to say, to be honest.
[01:05:57.410 --> 01:05:59.730]  But, uh, that makes it more fun.
[01:06:14.040 --> 01:06:16.140]  Hello, thank you for calling on blockbuster video.
[01:06:16.340 --> 01:06:17.260]  This is Joseph speaking.
[01:06:17.400 --> 01:06:17.940]  How may I help you?
[01:06:18.100 --> 01:06:19.700]  Uh, yeah, this is, uh, this is Mr. Foster.
[01:06:20.040 --> 01:06:22.960]  Uh, someone called me before from this number about a late video.
[01:06:23.580 --> 01:06:27.440]  And I don't understand how this could have happened because, um, I'm not even...
[01:06:27.440 --> 01:06:29.560]  I haven't even been using my card in quite some time.
[01:06:29.980 --> 01:06:31.580]  Uh, is there someone there who can help me with this?
[01:06:31.580 --> 01:06:33.940]  Sure, your, uh, first name?
[01:06:34.060 --> 01:06:34.900]  Last name, Foster.
[01:06:35.640 --> 01:06:36.420]  First name, Jim.
[01:06:36.580 --> 01:06:37.220]  Initial, J.
[01:06:37.880 --> 01:06:40.740]  Uh, it might be under someone else's name in my family.
[01:06:41.580 --> 01:06:43.380]  Okay, what last name is that?
[01:06:43.600 --> 01:06:45.320]  Uh, no, it's the same last name.
[01:06:45.760 --> 01:06:47.880]  Um, it could be a different first name.
[01:06:47.920 --> 01:06:50.780]  And to be honest, it could be a whole range of names.
[01:06:51.520 --> 01:06:54.300]  Okay, so, um, your addresses?
[01:06:54.580 --> 01:06:57.980]  I'm on 505 8th Avenue, but I'm not sure that's the address you have.
[01:06:58.240 --> 01:07:00.060]  Uh, you might have a post office box.
[01:07:00.720 --> 01:07:02.620]  Uh, out in, uh, Long Island City.
[01:07:03.540 --> 01:07:06.260]  Okay, now how many people are renting on this account?
[01:07:06.420 --> 01:07:08.640]  Well, that's actually something I was hoping you'd be able to help me with.
[01:07:08.800 --> 01:07:12.000]  Because I think, I think the situations might have gotten a little, a little bit out of control.
[01:07:12.400 --> 01:07:21.660]  Okay, so, um, I'm, the only Foster I'm getting is Chris, Harlan, Kimberly, Laura, and Megan.
[01:07:21.660 --> 01:07:24.840]  Yeah, uh, Kimberly, that's, that's my, my ex-wife.
[01:07:25.360 --> 01:07:28.940]  Um, all right, can, I, I need some information on this.
[01:07:29.100 --> 01:07:30.900]  Because I, I have a feeling that something's going on.
[01:07:31.000 --> 01:07:33.880]  Is there a late, uh, a late video on there?
[01:07:34.200 --> 01:07:35.640]  Or is there an over to a mount?
[01:07:35.720 --> 01:07:36.440]  I don't have Kimberly's account.
[01:07:36.940 --> 01:07:38.280]  Oh, there isn't something on Kimberly.
[01:07:38.420 --> 01:07:39.660]  Because I got a call from this number.
[01:07:39.860 --> 01:07:41.280]  I just got back from vacation.
[01:07:41.500 --> 01:07:42.860]  I'm sorry, I don't mean to be cross with you.
[01:07:43.140 --> 01:07:43.420]  Okay.
[01:07:43.420 --> 01:07:46.260]  I'm just, I, I, I was hit with all this as I walked in the door.
[01:07:46.600 --> 01:07:51.280]  Uh, and I, I saw something from, um, uh, from the blockbuster saying there was a video late.
[01:07:51.340 --> 01:07:53.380]  But you say there's nothing on Kimberly's that's late.
[01:07:53.780 --> 01:07:54.120]  No.
[01:07:54.240 --> 01:07:54.880]  And your name is?
[01:07:55.100 --> 01:07:55.920]  Oh, my name is Jim.
[01:07:56.080 --> 01:07:56.740]  Jim Foster.
[01:07:57.180 --> 01:08:00.040]  Uh, we, we were Jim and Kimberly Foster at one point.
[01:08:00.260 --> 01:08:03.120]  But, uh, that's, uh, that's, that's, that's passed.
[01:08:03.280 --> 01:08:04.760]  Actually, I'm getting a John.
[01:08:05.080 --> 01:08:10.320]  I mean, is this, uh, the old address was 111?
[01:08:12.580 --> 01:08:14.180]  That would be, that would be my son.
[01:08:14.480 --> 01:08:16.280]  Uh, if that's John at 111 Yale.
[01:08:16.700 --> 01:08:17.000]  Okay.
[01:08:17.120 --> 01:08:18.920]  What was the last video you show on that account?
[01:08:19.280 --> 01:08:20.740]  Uh, I can tell you right away if that's him.
[01:08:21.360 --> 01:08:28.100]  Uh, the last video was, um, last time they were here was, uh, November 96.
[01:08:28.980 --> 01:08:30.040]  Can you tell me what was rented?
[01:08:30.480 --> 01:08:31.840]  It doesn't even say.
[01:08:32.120 --> 01:08:38.620]  It, I mean, we only keep a certain amount of movie titles until, like, I guess maybe three months or so.
[01:08:38.620 --> 01:08:40.600]  Hello, and since you haven't rented since, uh, 97.
[01:08:41.000 --> 01:08:41.320]  Hello.
[01:08:42.020 --> 01:08:44.740]  Since you haven't rented since 97, we, um, don't have a history.
[01:08:45.120 --> 01:08:45.300]  Okay.
[01:08:45.340 --> 01:08:46.420]  How about, how about Kimberly though?
[01:08:46.540 --> 01:08:48.020]  There's probably something more recent on hers.
[01:08:48.520 --> 01:08:51.160]  Um, no, this is Kimberly's account.
[01:08:51.360 --> 01:08:51.540]  John.
[01:08:51.720 --> 01:08:52.740]  Oh, I thought you were looking at John.
[01:08:53.220 --> 01:08:56.860]  John, Kimberly's account, and it has John allowed to rent on it.
[01:08:56.860 --> 01:09:02.020]  And from what I see, they haven't been renting since, uh, 1196.
[01:09:02.560 --> 01:09:09.320]  I'm wondering if, uh, who this, who was the late, uh, are you showing a late video on any foster there?
[01:09:09.320 --> 01:09:10.280]  Are you able to look that up?
[01:09:11.020 --> 01:09:13.120]  Because I want to take care of this as quickly as possible.
[01:09:13.120 --> 01:09:22.420]  Well, the only foster that I'm getting, like I said, is, uh, Chris, Harlan, Laura, and Megan, and Kimberly, which we just checked out her account.
[01:09:22.720 --> 01:09:23.100]  Uh-huh.
[01:09:23.240 --> 01:09:24.160]  And it was kind of clean.
[01:09:24.480 --> 01:09:31.960]  Yeah, Megan actually might be a possibility because that's, that was a nickname, uh, for, for my, believe it or not, my wife's sister.
[01:09:32.220 --> 01:09:34.860]  So it's quite possible they may have taken out a card on her name.
[01:09:35.460 --> 01:09:35.980]  Uh-huh.
[01:09:35.980 --> 01:09:38.660]  Okay, well if they did, she hasn't been in here since April.
[01:09:39.060 --> 01:09:39.460]  Uh-huh.
[01:09:39.840 --> 01:09:46.740]  And she's only rented one movie, and like I said, we don't, we only keep it for about three months or so, and her history is cleared.
[01:09:47.160 --> 01:09:47.500]  Uh-huh.
[01:09:47.740 --> 01:09:50.640]  But there's no movies checked out, nor is there a late fee.
[01:09:51.320 --> 01:09:51.680]  Okay.
[01:09:52.100 --> 01:09:53.820]  And that was 333 East.
[01:09:54.940 --> 01:09:55.820]  333 East.
[01:09:57.000 --> 01:09:57.680]  East what?
[01:09:58.460 --> 01:09:59.540]  Uh, that doesn't ring a bell.
[01:09:59.660 --> 01:10:01.040]  333, I'm sorry, what was that?
[01:10:01.980 --> 01:10:02.860]  333 East.
[01:10:05.820 --> 01:10:10.600]  Um, okay, you know, that might be somebody else.
[01:10:10.840 --> 01:10:22.600]  This is starting to, to, to get even bigger because that's, that's the address of a friend of mine, who I suspected might be talking to my ex-wife before she was my ex-wife.
[01:10:22.840 --> 01:10:28.560]  And, okay, this is, this is starting, yeah, this is, this is really, I, I should probably go back to where I just came in from.
[01:10:28.560 --> 01:10:36.120]  Um, alright, but you're not showing any overdue videos for any fosters, uh, that, that you can see.
[01:10:38.560 --> 01:10:39.420]  Check again.
[01:10:39.680 --> 01:10:39.760]  Check again.
[01:10:39.760 --> 01:10:40.100]  Yeah, please.
[01:10:42.540 --> 01:10:42.980]  Um...
[01:10:42.980 --> 01:10:44.760]  You must, how many fosters do you have, anyway?
[01:10:45.180 --> 01:10:47.080]  I only have five fosters.
[01:10:47.280 --> 01:10:47.900]  Oh, that's not too bad.
[01:10:48.000 --> 01:10:48.720]  Okay, I thought they were...
[01:10:48.720 --> 01:10:53.180]  Kimberly, we checked, um, you said we checked Megan.
[01:10:53.580 --> 01:10:55.240]  Um, I'm looking up Chris.
[01:10:55.560 --> 01:10:55.840]  Okay.
[01:10:56.320 --> 01:11:02.600]  Uh, Chris hasn't been here, okay, last time he was here was, um, August.
[01:11:02.880 --> 01:11:04.340]  He just opened up the account.
[01:11:05.060 --> 01:11:10.200]  So, um, everything he rented, he returned back on time.
[01:11:10.460 --> 01:11:12.460]  His, his, um, account is paid up on.
[01:11:12.680 --> 01:11:13.800]  Did you have a video on that one?
[01:11:13.900 --> 01:11:15.120]  Do you have a list of what was rented?
[01:11:15.840 --> 01:11:19.840]  Uh, a list of what was rented.
[01:11:19.980 --> 01:11:20.760]  Johnny Brasco.
[01:11:21.680 --> 01:11:22.080]  Slingblade.
[01:11:22.080 --> 01:11:22.120]  Really?
[01:11:22.660 --> 01:11:23.560]  I'm sorry, what was the other one?
[01:11:23.780 --> 01:11:27.280]  Johnny Brasco and Slingblade, and they both came back on time.
[01:11:28.780 --> 01:11:29.580]  Slingblade, okay.
[01:11:30.080 --> 01:11:35.100]  I think, I think that might be the one actually, because, uh, there was some talk of, of that film.
[01:11:35.500 --> 01:11:38.920]  Uh, okay, I think, I think we may have found something there.
[01:11:39.840 --> 01:11:40.560]  Slingblade, okay.
[01:11:40.680 --> 01:11:42.180]  Is that the same address on that one?
[01:11:42.700 --> 01:11:45.060]  No, this one is a 408 address I'm getting.
[01:11:46.120 --> 01:11:47.520]  Okay, I'm not familiar with that one either.
[01:11:48.940 --> 01:11:55.480]  Um, okay, well, what I'm gonna do is I'm gonna check, uh, I'm gonna check all my records, make a couple of the phone calls, and I, I might have some more questions later.
[01:11:55.640 --> 01:11:56.240]  What, uh, your name is?
[01:11:56.740 --> 01:11:57.020]  Joseph.
[01:11:57.600 --> 01:12:02.040]  Okay, I might have a couple more questions concerning, um, uh, specifics on, on a couple of these people.
[01:12:02.060 --> 01:12:07.060]  I just wanna track this down and make sure that this is up to date, and that people aren't using my card, uh, Really?
[01:12:07.340 --> 01:12:08.960]  Against me, and things like that.
[01:12:09.160 --> 01:12:11.980]  Okay, your card, um, do you have your Blockbuster card in front of you?
[01:12:11.980 --> 01:12:13.860]  I don't, I don't have it in front of me right now.
[01:12:14.240 --> 01:12:18.040]  Um, well, if I, if I call you back, uh, would it help if I had that card number?
[01:12:18.440 --> 01:12:19.000]  Yes, it would.
[01:12:19.120 --> 01:12:19.280]  Okay.
[01:12:19.320 --> 01:12:21.080]  Did you ever rent it from 79th and 2nd?
[01:12:21.240 --> 01:12:23.200]  Yeah, you know, the funny thing, I've never been to the store.
[01:12:23.560 --> 01:12:29.020]  I've never been to that store, and all these people are, are parading in there, renting films left and right.
[01:12:29.280 --> 01:12:32.040]  And, you know, I'm over there in Europe, and I don't know what's going on here.
[01:12:32.060 --> 01:12:36.400]  I come back and, uh, I see, I get phone calls from Blockbuster saying I owe, I owe for late fees.
[01:12:36.400 --> 01:12:37.080]  Okay.
[01:12:37.440 --> 01:12:38.820]  So I just wanted to clear all this up.
[01:12:38.920 --> 01:12:40.520]  Well, uh, good luck.
[01:12:40.960 --> 01:12:41.320]  Okay.
[01:12:41.620 --> 01:12:41.980]  Um...
[01:12:41.980 --> 01:12:43.140]  I appreciate that.
[01:12:43.300 --> 01:12:50.060]  Are you able to tell me, by the way, if, uh, were all those paid with the same credit card, or are they, are they, uh, are they paid cash?
[01:12:50.500 --> 01:12:52.840]  No, some of them are cash, some of them are credit.
[01:12:52.960 --> 01:12:55.460]  Depends on who's paying with what, you know.
[01:12:56.120 --> 01:12:57.020]  Uh, just one question.
[01:12:57.180 --> 01:12:58.500]  Kimberly, was that a MasterCard?
[01:12:58.660 --> 01:12:59.020]  Hello.
[01:13:01.860 --> 01:13:04.560]  Um, I'm not really supposed to give out this much information.
[01:13:04.820 --> 01:13:05.040]  Uh-huh.
[01:13:05.180 --> 01:13:06.540]  And, like, a specialty address.
[01:13:06.740 --> 01:13:07.320]  Hey, how you doing?
[01:13:07.780 --> 01:13:08.140]  Right.
[01:13:09.900 --> 01:13:10.260]  Um...
[01:13:10.260 --> 01:13:13.660]  Yeah, I mean, I wouldn't want, I wouldn't want someone giving that information out about me, that's for sure.
[01:13:13.680 --> 01:13:15.260]  No, she doesn't have a credit card account at all.
[01:13:15.420 --> 01:13:15.700]  Okay.
[01:13:16.100 --> 01:13:16.460]  Okay.
[01:13:16.900 --> 01:13:18.200]  That's, that's one thing, at least.
[01:13:18.480 --> 01:13:18.680]  Mm-hmm.
[01:13:18.680 --> 01:13:20.620]  Okay, well listen, I want to thank you very much for your help.
[01:13:20.720 --> 01:13:21.540]  Okay, very helpful.
[01:13:22.040 --> 01:13:22.320]  All right.
[01:13:22.520 --> 01:13:22.800]  Thank you.
[01:13:22.860 --> 01:13:23.100]  Bye-bye.
[01:13:31.430 --> 01:13:33.450]  Did you hear her saying hi, hello?
[01:13:33.790 --> 01:13:35.650]  Those are all the people walking in, you know.
[01:13:36.210 --> 01:13:36.930]  I hate that.
[01:13:36.970 --> 01:13:39.590]  Even when they're on the phone, they stop to say hello, or whatever.
[01:13:40.690 --> 01:13:43.270]  Um, okay, so we know some things about some people.
[01:13:43.410 --> 01:13:46.670]  Yeah, I'm gonna give Kimberly a call after this panel, and we'll, we'll talk about old times.
[01:13:48.990 --> 01:13:53.850]  So, keep in mind, I was, I was totally at random to a blockbuster I've never heard of, with a name I've never heard of.
[01:13:53.850 --> 01:13:58.250]  So, imagine what you can do if you know the name of the person that goes to that particular blockbuster.
[01:13:58.390 --> 01:13:59.270]  You have their address.
[01:13:59.550 --> 01:14:00.670]  You might even have their phone number.
[01:14:00.790 --> 01:14:02.350]  You can find out anything you want about them.
[01:14:02.410 --> 01:14:07.590]  What kind of videos they rent, what kind of credit cards they use, how late they are, how often they use the card.
[01:14:07.890 --> 01:14:09.370]  So, you gotta be careful out there.
[01:14:11.930 --> 01:14:13.250]  Does anyone else want to try anything?
[01:14:13.370 --> 01:14:13.910]  Any other questions?
[01:14:14.110 --> 01:14:14.330]  Up there?
[01:14:19.490 --> 01:14:24.730]  Just, um, a question about times when you can't do it over the phone, social engineering, when you have to go in in person.
[01:14:25.370 --> 01:14:34.230]  Um, one technique which I know I've used at works is, um, basically if you know anyone who has, it doesn't even have to be high tech, as long as it's large, a big video camera.
[01:14:34.230 --> 01:14:38.530]  And you go in with a big enough crew, tell them it's for some local documentary, they'll let you in.
[01:14:38.830 --> 01:14:41.430]  And it's great because you get videotaped too of everything you need.
[01:14:41.630 --> 01:14:43.450]  Sometimes you can tell them it's on computer security.
[01:14:43.870 --> 01:14:45.830]  They'll take you right in back, show you the whole room.
[01:14:46.490 --> 01:14:52.930]  Um, any other techniques, tricks like that that you know, where if you have to go in and get something in person that works well?
[01:14:54.070 --> 01:14:56.230]  Uh, well, being insistent.
[01:14:56.950 --> 01:15:02.030]  I, I heard a story actually a couple of weeks ago from somebody and I'm not going to reveal who they are for their own safety.
[01:15:02.570 --> 01:15:07.990]  Uh, but if you're persistent and you look like you know what you're doing and you carry one of these things around, you can do almost anything.
[01:15:08.510 --> 01:15:17.350]  Um, there is a movie being filmed, uh, uptown, I think midtown Manhattan, and they're clearing everybody off the streets, you know, you can't walk down Times Square.
[01:15:17.530 --> 01:15:17.990]  It's closed.
[01:15:18.150 --> 01:15:22.250]  We're making a movie, you know, all these, all these famous people are walking around.
[01:15:22.850 --> 01:15:28.150]  Well, this person had a bunch of, uh, a bunch of those beyond hope stickers, you know, the ones that look like NYNEX, uh, stickers.
[01:15:28.830 --> 01:15:33.890]  And, um, well, I guess they got the feeling that they wanted them, uh, they wanted those stickers to be in the film.
[01:15:34.990 --> 01:15:37.510]  Of course, they're, they're, they're clearing everybody away.
[01:15:38.250 --> 01:15:41.410]  And, uh, you know, you can't stay there if you're not part of the crew.
[01:15:41.410 --> 01:15:49.330]  So, this person, from what I heard, started walking around with these stickers, slapping them over the NYNEX phones, you know, covering up the logo.
[01:15:49.550 --> 01:15:52.730]  And, of course, right away, the person's accosted, uh, excuse me, what are you doing?
[01:15:53.270 --> 01:15:54.290]  You act pissed off.
[01:15:54.390 --> 01:15:57.230]  You say, uh, I have to cover the NYNEX logo for the film?
[01:15:57.630 --> 01:15:57.970]  You know?
[01:16:04.190 --> 01:16:07.810]  When, when, when you think about it, it doesn't make any sense.
[01:16:07.930 --> 01:16:11.970]  But when you don't think about it, the person's just staring at you intently, acting pissed off.
[01:16:11.970 --> 01:16:12.970]  Yeah, okay, whatever.
[01:16:13.330 --> 01:16:13.390]  Yeah.
[01:16:13.530 --> 01:16:13.930]  Whatever you have to do.
[01:16:14.270 --> 01:16:15.950]  Not that I know this person or anything.
[01:16:16.330 --> 01:16:19.870]  But, uh, after that person said, I gotta cut the film.
[01:16:20.090 --> 01:16:21.710]  He's like, well, where are you from?
[01:16:22.310 --> 01:16:24.470]  Well, the person said, I'm John from crew.
[01:16:24.590 --> 01:16:25.230]  You know, I gotta pull these up.
[01:16:25.330 --> 01:16:26.570]  He's like, make sure you get every one.
[01:16:30.570 --> 01:16:31.690]  Uh, I don't know.
[01:16:31.830 --> 01:16:32.810]  Do you know what movie that was?
[01:16:33.030 --> 01:16:35.830]  Steven Spielberg's Deep Impact, coming out next summer.
[01:16:38.470 --> 01:16:40.090]  Wait, wait, check this out.
[01:16:40.250 --> 01:16:40.910]  There's even more.
[01:16:41.970 --> 01:16:43.850]  You, they, they had these extras.
[01:16:44.010 --> 01:16:44.870]  You know film extras.
[01:16:45.010 --> 01:16:45.850]  They think they're like the stars.
[01:16:46.050 --> 01:16:48.890]  So they have like 500 of these people walking around Times Square.
[01:16:49.730 --> 01:16:54.310]  And, um, some person was down there and just happened to walk right through.
[01:16:54.410 --> 01:16:55.390]  And they asked him for the card.
[01:16:56.330 --> 01:16:57.630]  Just hold up your hand like this.
[01:16:58.270 --> 01:17:06.190]  Well, I was, I mean, there was a person was, uh, in this scene, uh, where this major actor, I don't remember who it was, was walking across Times Square.
[01:17:06.270 --> 01:17:07.410]  And he looked up at the Jumbotron.
[01:17:07.570 --> 01:17:11.510]  And the camera was about three feet from, uh, the crowd.
[01:17:12.490 --> 01:17:16.410]  Well, the person was about three people in back of the actor.
[01:17:17.710 --> 01:17:20.430]  And it turned out the two people in front had white shirts.
[01:17:20.470 --> 01:17:22.450]  And I guess they clash with the lights.
[01:17:22.750 --> 01:17:29.570]  And the person happened to be wearing a black t-shirt that happened to have a certain, I think, number on it.
[01:17:29.670 --> 01:17:30.210]  I'm not sure.
[01:17:30.590 --> 01:17:31.930]  But, uh...
[01:17:31.930 --> 01:17:35.270]  Uh, and a, and a, and a little bell symbol.
[01:17:35.690 --> 01:17:38.830]  But, um, I guess the black worked.
[01:17:40.170 --> 01:17:46.370]  And that person standing right when this actor walks across, that person is the marker for this person to stop.
[01:17:46.450 --> 01:17:47.530]  So it's right in the film.
[01:17:48.090 --> 01:17:56.150]  And there's another sh- And after that, they paired this person up with a, with a lady and said, Okay, this is your mom, jaywalk across the street.
[01:17:56.990 --> 01:18:01.530]  Well, that gives that person just enough time to slap Beyond HOPE stickers around his body.
[01:18:02.290 --> 01:18:03.330]  And jaywalk.
[01:18:04.190 --> 01:18:07.390]  But, uh, I don't know this person.
[01:18:15.440 --> 01:18:18.980]  I think the Beyond HOPE sticker is still under the carpet in the Oval Office.
[01:18:18.980 --> 01:18:21.400]  So I don't know if the Secret Service has gotten it out yet, but...
[01:18:21.400 --> 01:18:23.340]  Yeah, there's some of the entrance to the Lincoln Tunnel, too.
[01:18:23.700 --> 01:18:23.980]  I don't...
[01:18:23.980 --> 01:18:24.860]  In the Lincoln Tunnel?
[01:18:25.220 --> 01:18:25.560]  Well, that's...
[01:18:25.560 --> 01:18:29.980]  Nat Weasel, did you, uh, I'm sorry, that guy, uh, did he get all the phones?
[01:18:32.020 --> 01:18:32.840]  Yes, he did.
[01:18:33.100 --> 01:18:40.120]  And some other person that, I don't know, somehow is sitting really close to me.
[01:18:40.660 --> 01:18:43.420]  They're having one right in Times Square, right on the...
[01:18:43.420 --> 01:18:47.960]  Right to the left of the police building in Times Square, which happens to be in one of the shots.
[01:18:48.160 --> 01:18:50.120]  I have no clue who could have done that.
[01:18:50.220 --> 01:18:50.860]  I'm not sure.
[01:18:52.000 --> 01:18:53.100]  I was out of town.
[01:18:58.030 --> 01:18:59.870]  All right, do we have something else we want to try?
[01:19:00.430 --> 01:19:01.370]  What do you guys have there?
[01:19:01.910 --> 01:19:06.670]  I'm not exactly sure where we want to go with this, because I don't know enough...
[01:19:06.670 --> 01:19:08.190]  Yeah, it's Microsoft.
[01:19:08.990 --> 01:19:09.910]  Microsoft, okay.
[01:19:10.130 --> 01:19:11.750]  We're gonna have to...
[01:19:14.090 --> 01:19:16.110]  It's Microsoft's corporate security.
[01:19:20.310 --> 01:19:22.010]  Isn't that a contradiction in terms?
[01:19:22.230 --> 01:19:22.470]  Yeah.
[01:19:23.630 --> 01:19:26.530]  I think somebody's been pirating software, and we need to report it.
[01:19:27.050 --> 01:19:27.210]  Okay.
[01:19:27.430 --> 01:19:30.470]  Yeah, I mean, that's the one that popped into mind, but I don't know exactly...
[01:19:30.470 --> 01:19:33.050]  We'll have to make this fast, because we're in overtime here.
[01:19:34.070 --> 01:19:34.590]  Go ahead.
[01:19:37.750 --> 01:19:40.550]  Yeah, tell them their $150 million check bounced.
[01:19:44.110 --> 01:19:47.110]  I'm sorry, Rhapsody is not going to be installed on Windows 95.
[01:19:47.530 --> 01:19:48.330]  It's not happening.
[01:19:51.410 --> 01:19:53.990]  Yeah, what exactly are they in charge of?
[01:19:53.990 --> 01:19:56.030]  I mean, the whole shoot match, what's...
[01:19:58.670 --> 01:20:01.180]  They police the entire mic, like, physically...
[01:20:02.450 --> 01:20:03.610]  Oh, so they're...
[01:20:03.610 --> 01:20:05.390]  Wait, it's not information security.
[01:20:05.570 --> 01:20:05.990]  It's physical...
[01:20:11.230 --> 01:20:13.810]  Can we get them to reset some PCs and things like that?
[01:20:14.370 --> 01:20:14.650]  Ooh.
[01:20:16.150 --> 01:20:16.430]  Go ahead.
[01:20:16.610 --> 01:20:17.070]  Go for it.
[01:20:17.070 --> 01:20:17.710]  Go ahead.
[01:20:17.730 --> 01:20:18.490]  Go ahead.
[01:20:19.530 --> 01:20:19.590]  Go ahead.
[01:20:19.590 --> 01:20:20.570]  Go ahead.
[01:20:20.630 --> 01:20:22.590]  Sorry, do you want to try this one as a UK rep?
[01:20:32.680 --> 01:20:34.720]  I wonder if they'd have Bill Gates' phone number.
[01:21:12.110 --> 01:21:16.170]  Microsoft Corporation, our regular business hours are 7 a.m.
[01:21:16.270 --> 01:21:17.330]  to 5.30 p.m.
[01:21:17.690 --> 01:21:20.510]  Pacific Time, Monday through Friday, except holidays.
[01:21:21.210 --> 01:21:25.450]  The Microsoft Sales and Information Center is open from 5.30 a.m.
[01:21:25.690 --> 01:21:26.910]  to 5.30 p.m.
[01:21:27.030 --> 01:21:31.730]  and can be reached at 1-800-426-9400.
[01:21:32.390 --> 01:21:40.910]  For more information on our products or our services, please refer to our website at www.microsoft.com.
[01:21:41.650 --> 01:21:45.850]  If you know the extension of the person you are calling, please enter it now.
[01:21:46.170 --> 01:21:49.410]  To spell the name of the person you are calling, please...
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[01:22:53.450 --> 01:22:55.390]  I think Microsoft's got an intruder.
[01:23:06.440 --> 01:23:07.760]  Yeah, hello.
[01:23:07.860 --> 01:23:08.900]  I'd like to report an intruder.
[01:23:09.860 --> 01:23:11.020]  I'm sorry, sir?
[01:23:11.280 --> 01:23:13.720]  I believe there's an intruder somewhere around Building 6.
[01:23:14.660 --> 01:23:15.760]  Building 6?
[01:23:15.760 --> 01:23:16.260]  Yeah.
[01:23:18.100 --> 01:23:19.260]  What did he look like?
[01:23:19.660 --> 01:23:27.880]  He was fairly tall, sort of longish dark hair, with a large baseball cap with 2.600 written on it.
[01:23:39.270 --> 01:23:39.530]  Okay.
[01:23:40.090 --> 01:23:41.570]  And do you know what kind of shirt he was wearing?
[01:23:42.270 --> 01:23:43.670]  Yeah, it was a white shirt.
[01:23:44.150 --> 01:23:44.430]  Okay.
[01:23:46.350 --> 01:23:48.610]  And what kind of trousers was he wearing?
[01:23:49.150 --> 01:23:50.970]  Sort of darkish jeans, I think.
[01:23:51.090 --> 01:23:52.470]  I couldn't really see them very clearly.
[01:23:57.750 --> 01:23:58.110]  Okay.
[01:23:58.810 --> 01:24:02.590]  And do you know which direction he was headed when he went inside the Building 6?
[01:24:04.490 --> 01:24:05.670]  Well, I couldn't really see.
[01:24:05.750 --> 01:24:07.050]  I mean, I only caught a glimpse of him.
[01:24:08.670 --> 01:24:10.790]  But it looked like he was trying some of the windows.
[01:24:13.870 --> 01:24:15.590]  It looked like he came in through the windows?
[01:24:15.810 --> 01:24:16.150]  Well, no.
[01:24:16.150 --> 01:24:17.510]  It looked like he was trying some of them.
[01:24:17.830 --> 01:24:20.530]  I don't know if he actually managed to get in, but...
[01:24:20.530 --> 01:24:21.850]  Was he...
[01:24:22.450 --> 01:24:24.010]  Do you know what his race was?
[01:24:25.210 --> 01:24:26.310]  I'd say European.
[01:24:26.870 --> 01:24:27.190]  Okay.
[01:24:28.910 --> 01:24:30.230]  He was white, Caucasian?
[01:24:30.630 --> 01:24:31.390]  Yeah, definitely.
[01:24:35.220 --> 01:24:35.700]  Okay.
[01:24:36.100 --> 01:24:37.660]  And I'm going to need to get your name, sir.
[01:24:38.000 --> 01:24:39.320]  Yeah, my name is Bob Smith.
[01:24:39.880 --> 01:24:40.760]  Bob Smith?
[01:24:41.020 --> 01:24:41.300]  Yeah.
[01:24:41.880 --> 01:24:42.140]  Okay.
[01:24:42.580 --> 01:24:44.800]  All right, Mr. Smith, I'll send somebody over there.
[01:24:44.980 --> 01:24:45.300]  Okay.
[01:24:45.620 --> 01:24:46.020]  Thank you.
[01:24:46.020 --> 01:24:46.580]  Bye.
[01:24:54.180 --> 01:24:55.420]  What did you just do?
[01:24:57.360 --> 01:24:58.380]  I'm a little concerned.
[01:24:59.440 --> 01:25:01.560]  I suggest you don't go to Microsoft for a while.
[01:25:06.690 --> 01:25:10.690]  Okay, let's take one more question, two more questions, and then we'll be done.
[01:25:13.170 --> 01:25:14.690]  First of all, Dr. Who's ride...
[01:25:14.690 --> 01:25:14.910]  Rebel, sit down.
[01:25:16.210 --> 01:25:17.950]  I guess Dr. Who's ride is leaving.
[01:25:18.190 --> 01:25:18.870]  I just want to mention that.
[01:25:19.410 --> 01:25:21.610]  Dr. Who, your ride is going back to Boston.
[01:25:21.650 --> 01:25:23.630]  Okay, Dr. Who, your ride is going back to Boston.
[01:25:24.270 --> 01:25:37.190]  Anyway, my question for you guys is, I think that one of the funniest things I've ever seen is someone say that they just walked out of a store, and oh my God, you know, they didn't really know that they had something from the store on their person, complete accident,
[01:25:37.330 --> 01:25:40.990]  and God damn it, someone actually pulled them over and harassed them because they stole something.
[01:25:41.110 --> 01:25:46.370]  I mean, it was an honest accident, and I want my money back, and I want some, you know, I want some money, I want a gift certificate from this.
[01:25:46.470 --> 01:25:47.130]  God damn it.
[01:25:47.410 --> 01:25:57.710]  I want you to go and call a store and convince them that you stole something, it was an accident, And you feel really bad for, you know, having to deal with their security and, you know, being, you know, manhandled and yelled at.
[01:25:57.750 --> 01:25:59.270]  And you really didn't mean anything.
[01:25:59.410 --> 01:26:03.250]  Do you want to get, you know, a gift certificate back because it was a complete accident?
[01:26:03.870 --> 01:26:05.970]  And you, of course, would never do anything like this.
[01:26:07.130 --> 01:26:12.330]  Well, I mean, it's easy to get gift certificates and things from stores in various ways.
[01:26:12.710 --> 01:26:14.390]  I don't know if that's the easiest way to do it.
[01:26:15.730 --> 01:26:18.830]  One thing I want to say about the man who talked about getting into buildings before.
[01:26:18.830 --> 01:26:23.030]  Just remember, when you actually get into the building that is trespassing.
[01:26:25.090 --> 01:26:26.050]  I think they know that.
[01:26:28.650 --> 01:26:34.710]  But to get back to what you want to do, I mean, there's ways of getting stores to give you free stuff all the time.
[01:26:34.850 --> 01:26:38.710]  But isn't that, like, pretty much beyond, you know, you're like, hi, I just tried to steal something from you.
[01:26:38.870 --> 01:26:42.670]  So, like, besides trying to steal something from you, I also want you to give me money for it.
[01:26:42.790 --> 01:26:45.390]  Well, because you're threatening them with a lawsuit for manhandling you.
[01:26:45.390 --> 01:26:53.210]  But when they discover that you never really were accused of anything, maybe they'll accuse you of something, thinking that they forgot.
[01:26:55.610 --> 01:26:58.530]  This might be getting into more difficulty than you want.
[01:26:58.670 --> 01:27:01.810]  It's much easier to just simply write a letter to a company.
[01:27:02.030 --> 01:27:08.730]  And, like, you know, you find something really disgusting and say, hey, look, this was in my yogurt here.
[01:27:08.730 --> 01:27:09.710]  Look at that.
[01:27:10.130 --> 01:27:11.250]  What are you going to do about this?
[01:27:11.330 --> 01:27:13.410]  And usually they send you a case of the product.
[01:27:13.670 --> 01:27:16.270]  Which, when you think about it, is the last thing you would want.
[01:27:17.090 --> 01:27:18.950]  After finding something disgusting in it.
[01:27:19.290 --> 01:27:21.330]  But they usually do that without question.
[01:27:21.330 --> 01:27:23.650]  I know some people who have worked in the complaints department.
[01:27:23.750 --> 01:27:25.850]  And they get all kinds of weirdos that write in.
[01:27:26.050 --> 01:27:30.370]  But usually if you don't have a record with them, they'll just, you know, without question, send you free stuff.
[01:27:30.650 --> 01:27:31.830]  Well, that's what Get Coke is for.
[01:27:31.930 --> 01:27:32.850]  1-800-GET-COKE.
[01:27:32.950 --> 01:27:33.670]  Do you call that a lot?
[01:27:33.910 --> 01:27:34.910]  I try not to.
[01:27:35.390 --> 01:27:35.750]  Okay.
[01:27:37.270 --> 01:27:37.930]  Last question.
[01:27:39.790 --> 01:27:40.850]  He has no questions.
[01:27:41.570 --> 01:27:42.490]  Okay, no questions.
[01:27:42.690 --> 01:27:43.490]  No, I was going to say...
[01:27:43.490 --> 01:27:43.930]  Any final statements?
[01:27:44.530 --> 01:27:48.810]  Yeah, on that same note, just more fun having with people.
[01:27:49.010 --> 01:27:49.930]  Because I just...
[01:27:50.930 --> 01:27:56.350]  You know, once you realize that there's so much stuff in this life that's just so funny, just...
[01:27:57.830 --> 01:27:58.630]  We are...
[01:27:58.630 --> 01:28:01.610]  Well, NetWiz did this, actually.
[01:28:01.810 --> 01:28:03.210]  No, he didn't, but I'm just making it up.
[01:28:04.570 --> 01:28:10.590]  Burger King, their slogan happens to be, your way, right away, at Burger King now.
[01:28:10.850 --> 01:28:17.690]  If you ever feel the need to challenge them on this, they will immediately back down and give you whatever you desire.
[01:28:17.690 --> 01:28:24.770]  So, one particular afternoon, we happened to, these people, for educational purposes only...
[01:28:24.770 --> 01:28:27.730]  And he does not happen to be on a deck of playing cards.
[01:28:27.870 --> 01:28:28.770]  Let's keep that in mind.
[01:28:29.270 --> 01:28:29.310]  Yes.
[01:28:29.310 --> 01:28:33.690]  Um, strolled into a Burger King and demanded a Raw Whopper.
[01:28:36.650 --> 01:28:49.110]  After much confusion and a lot of bickering and saying yes and no, the person talking to the manager demanded it his way right away at Burger King now.
[01:28:49.110 --> 01:28:59.730]  Now, the manager informed him that he would have to charge him for, I know you're going to charge me for it, I didn't ask you for a free Raw Whopper, I just want a Raw Whopper.
[01:29:00.330 --> 01:29:01.630]  They're pretty tasty too.
[01:29:03.130 --> 01:29:09.210]  So, after several minutes of bantering, they end up giving him a Raw Whopper.
[01:29:10.070 --> 01:29:16.830]  He then proceeds to drive to the other side of town, right
[01:29:22.130 --> 01:29:46.570]  in the middle of the midday rush, storms in front of the multitudes of people, their, you know, kids in strollers out for their afternoon meal, throws the Raw Whopper onto the counter, and proceed, I was in the drive-thru, and I got this, what the hell are you trying to do?
[01:29:46.730 --> 01:29:48.490]  I almost took a bite out of this.
[01:29:51.070 --> 01:30:04.410]  Needless to say, after several minutes, this person and his three companions were treated to an entire four-course Burger King meal.
[01:30:04.410 --> 01:30:09.850]  So, at the expense, at
[01:30:14.010 --> 01:30:16.210]  the expense of, of the management, so.
[01:30:16.410 --> 01:30:20.590]  We're going to be taking a bus after the show with the Joker over to Burger King, so.
[01:30:23.690 --> 01:30:29.250]  It's probably best to split up and pick the fast food place of your, of your choice and see what you can, what you can pull off.
[01:30:29.930 --> 01:30:32.090]  Thanks everybody for, for attending Social Engineering.
[01:30:32.290 --> 01:30:34.530]  We still have the prisoners coming up later.
[01:30:34.910 --> 01:30:35.190]  Thank you.
[01:30:43.460 --> 01:30:48.200]  And we've got a bunch more stuff happening as Beyond HOPE winds down, but we're, we're here till at least midnight.
[01:30:48.200 --> 01:30:52.160]  So, uh, stick around, have some fun with the network, and wander around.
[01:30:52.260 --> 01:30:52.540]  See you later.
[01:30:53.280 --> 01:30:55.260]  Member Function 631.
[01:30:57.460 --> 01:30:57.940]  Check.
[01:30:58.460 --> 01:31:03.860]  Doctor, Doctor Who, your ride to Boston is leaving now.
[01:31:33.330 --> 01:31:34.530]  Norm Green.
[01:31:35.250 --> 01:31:36.710]  We have your badge.
[01:31:37.350 --> 01:31:38.270]  Norm Green.
[01:31:38.610 --> 01:31:39.850]  It's at the soundboard.
[01:35:15.340 --> 01:35:17.040]  We've got a prisoner panel.
[01:35:17.440 --> 01:35:18.940]  Phiber Optik, Bernie S.
[01:35:19.440 --> 01:35:27.760]  Uh, it's unfortunate, but, uh, it should be interesting to have these gentlemen, uh, discuss what they've been through.
[01:35:28.520 --> 01:35:31.100]  Uh, it should enlighten all of us, so stick around for that.
[01:35:57.160 --> 01:36:06.420]  All right, folks, uh, by special request, I do believe we're having a second session of Open Mic with Rebel.
[01:36:06.980 --> 01:36:13.340]  Because of the Kevin Mitnick thing that was cancelled, we will be having a continuation of what we were doing last night, which is experiments.
[01:36:13.700 --> 01:36:15.920]  So please assemble in this ballroom for that.
[01:36:16.300 --> 01:36:16.820]  Thank you.
[01:36:59.270 --> 01:37:00.990]  I don't, I don't know why everybody's leaving.
[01:37:02.210 --> 01:37:06.330]  Those of you who are leaving, why don't you just tell the people in the computer room and everything to come in here?
[01:37:06.330 --> 01:37:06.710]  Thank you.