+--------------------------------------------------------+ | SSWC - Bell Research Report (Vol III) | |--------------------------------------------------------| | Phile #10 of P/HUN Magazine Issue #5 | +--------------------------------------------------------+ All research gathered, tested and mastered by the original members of SSWC: Chance - The Technician - Cellular Phantom After the large response we have received after writing our first two Bell Research report documents, we have chosen to continue our discussions on the ever intriguing Bell System and its many fascinating departments. Note that the information in this file is subject to change. However, we will try to keep you updated as much as possible. In our in depth research and social engineering practices of the Bell System, we have discovered an important plan which frameworkers and switch technicians must follow. This plan is known as the Frame Force Management Plan (FFMP), which is a guide to obtain maximum benift from the performance of frameworkers. (In other words this plan is used so the Bell System can make sure there frameworkers don't drop the ball). This plan may be used in either a centralized frame environment or a local a local wire center. It provides techniques for the manager to use in estimating the work load (demand and programmable frame work) and matching the available frame personnel to the expected work. The plan also provides information for the manager to analyze and evaluate the results of these techniques. In essence, the plan aids supervision in ensuring that: * Work is available to ensure adequate load exists for the available time. * Adequte personnel is available to complete necessary work. * Work is assigned in a correct sequence to minimize impact on other personnel. * Completed work is evaluated to ensure its efficiency and quality. * Work and personnel are scheduled to meet due date commitments. Note: The records, reports and status information for this plan may be administered in the local distributing frame enviornment, a Frame Control Center (FCC) or a Frame Work Station (FWS) in a Switching Control Center (SCC). This plan provides frame managers with suggested procedures to develope forcasts or estimates of future work volumes. With this knowledge, the manager should be able to accomplish the following: * Meet subscriber demands. * Program company-generated work. * Ensure that all employees are assigned productively. To avoid possbile misunderstanding, the following definitions are provided. Distributing Frame: Main Distributing Frame (MDF), Intermediate Distributing Frame (IDF), Line Distributing Frame (LDF), Trunk Distributing Frame (TDF), No. Group, Translator, Block Relay, No. Network (Automatic Number Identification) [ANI] and any other frame performaing functions related to work covered by this plan. Frame Control Center: An administrative center that performs pricing, packaging, force loading, tracking, and force administration for centralized frame operations. Frame Work Station: A work station that is responsible for the functions of the FCC on a smaller scale. It is located in an SCC. Programmable Work: Programmable work requests consist of the same work requests that are included in demand work. The difference is that the programmable work requests are received before the due date in time to schedule thier completion. Examples of programmable work are: * Service Orders * Trunk Orders * Special Service Orders * Verifications * Cable Transfers * Routine maintenance * Line Equiptment Transfers * Service Observing (Remote Observation[REMOB]) In a Cosmos environment, the following activites should be conducted to ensure data base accuracy: * Prompt and accurate frame service order completion notifications. * Use of the order status procedures for notifying the Loop Assignment Center (LAC) and other control centers of discrepancies and pending order status encountered that contradict the Cosmos frame work order or prevent frame order completing. The average service order for an MDF consists of two basic operations: (1) the jumper on the Main Distributing Frame (MDF), and (2) the cross-connections for the telephone number, billing, and line equipment. (Modular and Common System Main Interconnecting Frame [COSMIC]) systems' types of cross-connects. COSMIC; developed by AT&T. Next we will discuss how Cosmos is used in aiding Frameworkers and Frame Technicians. The Computer System for Main Frame Operations (COSMOS) is a mechanized record and assignment system designed to maintain accurate records of Main Distributing Frame (MDF) facilities and efficiently administer desired assignment of exchange facilities. Cosmos maintains a record of all line equiptment, exchange cable pairs, and telephone numbers served by the wire center. Cosmos is a very useful tool in administering frame work in a central office. It allows increased productivity and gives the frame supervisor much greater visibility of the projected work load. However, Cosmos will not automatically create order out of chaos. The purpose of Cosmos is to assign the shortest possible MDF jumper connection between CO line equiptment and the cable pair serving the customer. With the Dedicated Inside Plant (DIP) administration, Cosmos aids in reusing as many spare jumpers as possible. When a D-Order (dis- connect order) is processed, the possibility of reusing the existing jumper on a new connect service order is considered. Re-using a jumper eliminates extra work and reduces the possibility of wiring errors. Frame work is performed from the Cosmos output whether the order is a service order or work order. When a service order cannot be worked, the frame workers should establish a jepordy report in Cosmos. Enough information must be provided so that the LAC can take appropriate action, without having to call the frame. Because Cosmos will only print out orders due on the date requested, and because an inquiry can be made on any pending orders in Cosmos by order number, it is not necessary to file orders by due date or by order number. However, it is necessary to be able to find orders that have been modified, cancelled, or changed. Next we will briefly discuss the Cosmos orders filing system, which can be divided into two parts: (1) pending orders, and (2) Main Distributing Frame (MDF) completed orders. In each section the orders will be filed by exchange code. Circuits without a telephone number are filed in a separate "private line bin" *(however, we regret that we have not fully understood and research this section of the filing system, due to its uncommon use). The service orders in the pending section are those which for one reason or another, cannot be worked at present. These include orders that have had the due dates advanced or that require the installers go-ahead. A separate file area is kept for orders in jepordy. When an order is MDF-complete, it is placed in the complete order section. Work orders such as (cable pairs transfers, line equiptment transfers) should be filed in the pending order section by order number. In the completed section, work orders should be filed by telephone exchange and remaining telephone number, along with service orders. Orders in the complete section are only retained for a few weeks only. Usually after a two week period those completed orders are removed. The responsibility of the frame with Cosmos is to enter the status of all work orders into the system. The frame also shares the responibility for reporting data base validity, and is responsible for reporting any data base errors to the originator of the order as well as performing periodic verifications of the data base, to insure proper functioning of the data base. We will now briefly discuss the Cosmos Frame Work Management (FWM) module. The Cosmos FWM supports a Frame Control Center (FCC), a Switching Control Center (SCC), or a traditional wire center location by mechanizing the clerical effort involved in sorting, pricing, and packaging Plain Old Telephone Service (POTS) frame work orders. 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