N.F.L. PLAYOFFS: CONFERENCE CHAMPIONSHIPS; Headset-to-Helmet System Isn't Perfect By RICHARD SANDOMIR Published: January 8, 1998 At key points during this Sunday's National Football League conference championship games, will quarterbacks Steve Young, John Elway, Kordell Stewart and Brett Favre hear every play that coaches send them electronically through their helmets? Or will coaches (or backup quarterbacks) call plays using hand signals? And will those signals be interpreted correctly, or will opponents steal them? The questions arise because Kansas City quarterback Elvis Grbac could not hear a coach's instructions last Sunday for the Chiefs' final two plays of the American Football Conference playoff game won by Denver, 14-10. When the voice of Mike McCarthy, the quarterbacks coach, did not come through his helmet's tiny speakers, Grbac called an end zone fling on fourth-and-1; it fell incomplete with time nearly elapsed in the game. A technician from Control Dynamics, which makes the communication system, was on the Kansas City sideline, said Harvey Shuhart Jr., the company's president. ''He told me that he heard all the plays go through, and Grbac had a way of acknowledging that he got the plays, except the last one,'' Shuhart said. On the last play, he said, the technician heard McCarthy call the play in -- ''it was being yelled over and over'' -- but Grbac could not hear it. Although initial reports indicated that Grbac's problem stemmed from a mechanical failure, the quarterback ''had difficulty hearing'' over the roar of the Arrowhead Stadium crowd, Chiefs Coach Marty Schottenheimer said Tuesday. If crowd noise can render the system moot, is the league worried about Sunday, when Pittsburgh will play host to Denver in notoriously loud Three Rivers Stadium? ''It's a concern,'' said Peter Hadhazy, the N.F.L.'s director of game operations, ''but we have what we think is a state-of-the-art system that has worked in Pittsburgh before.'' Shuhart insisted that in many instances, it is less noisy when a play is being radioed to the quarterback than when he gets to the line of scrimmage and has his oral signals drowned out by opposing fans. Once upon a time, quarterbacks called their own plays. Subsequently, coaches would occasionally send in plays from the sideline. Later, as offenses and defenses grew more complex, coaches and quarterbacks relayed plays with hand signals. Shuhart's system is the latest tier in coaching control. After first being used in the World League, the N.F.L. put it into effect in 1994. Ideally, it is a most efficient system: from the coach's mouth to the quarterback's ear. It scrambles the calls and other instructions about defensive coverage, making them incomprehensible to anyone but the quarterback. The chat goes one way: from the sideline to the quarterback. A button on the coach's headset activates it; he has until 15 seconds left on the play clock to speak, and is then cut off automatically. Volume control is inside the helmet, but it can be adjusted only on the bench. Although its quality has improved since 1994 -- and Hadhazy and Shuhart said there have been relatively few team complaints about malfunctions -- the system has suffered through a variety of glitches like failed communications, weakened batteries, interference from other frequencies, static and crowd noise coming through a coach's headset that garbles the play call. ''It almost always failed to work at some time,'' said Sam Wyche, whose tenure as the Tampa Bay coach spanned the system's first two years, 1994 and 1995. ''I'd never go into a game without hand signals.'' Human error occurs: two people in the league said that Dick Jamieson, the former Arizona offensive coordinator, would forget to turn his switch on, leaving his quarterbacks to look at a coach mouthing plays they could not hear. This season, Shuhart investigated a problem with frequency interruption in the St. Louis Rams' system for two games. ''We had to take timeouts because Tony Banks couldn't hear the plays,'' Rick Smith, a Rams spokesman, said. ''It would shut off.'' The team hurriedly improvised a series of hand signals. Last season, Giants quarterback Dave Brown occasionally had music from a Spanish language radio station invade his helmet. Coach Jim Fassel was concerned enough with the efficacy of the system that he tested it during preseason practices. Jim Mora, who coached New Orleans during the system's first three years, said: ''It would break down. It would quit. You can't rely 100 percent on it.'' Kent Graham, an Arizona quarterback, said that in 1994, when he was still with the Giants, the team occasionally ran the battery down during practice, weakening it for use during the subsequent game. ''When the battery is weak, you don't get a play, you just get some noise,'' he said. Phil Simms, the former Giants quarterback and now an NBC analyst, said that for the most experienced quarterback, a system failure can be welcome. ''They say, 'Man, I can call the plays,' '' he said. ''Troy Aikman wouldn't even use the new system in the first year. He didn't want them in his ears.''