The Comprehensive Guide to AWAS

"No amount of effort and intellect is being withheld in the
drive to augment your overall experience as a valued customer."
- Darren Entwistle, Telus Corporation.

We beg to differ, spanky.

Author: The Clone
Written: Sunday March 28, 2004
Web-site: http://www.nettwerked.net
E-mail: theclone@hackcanada.com
Credits: Tr00per. Thanks for your enormous contribution of information.
Nyxojaele for the additional documentation you found.
Shouts: Hack Canada, Nettwerked Meeting Crew, GHU, Emmanuel @ 2600.
Also to H1d30u5 and Kankraka for inspiring me to get off my ass and actually
get this guide finished for public release. I was getting a little lazy, so thanks guys.

Disclaimer: This information was aquired through legal means. Please do not use
the information contained in this guide for illegal purposes. You're 100% responsible
for your own actions. Because ultimately, you're the one that's going to get fucked in
the ass by "Bubba" if you make the wrong decisions based on the info supplied herein.

Notes: The Comprehensive Guide to AWAS is one of the most fascinating western
telecommunications systems that I have had the sincere pleasure of studying and learning
about. This entire document will give you insight into the Automated Work Administration
System, a system used by two of the largest telcos in North America; Telus and Verizon.

This document however, will focus mainly on Telus' implementation of AWAS rather than
the original AWAS that was first created/used by GTE (now Verizon) in the early 1990's.

The Table of Contents:
An Introduction to AWAS
eNetwork Wireless Gateway
AWAS Identification ID's
AWAS Driver Codes
AWAS Clearing Codes
SAP Region Codes
Terminal Equipment Codes
Attendance / Absence Codes
Premiums / Hourly Differentials
SAP Internal Orders and AWAS
Network Functional Locations
AWAS Related Telephone #'s
Online AWAS Resources
Conclusion to Document

[> An Introduction to AWAS <]

AWAS which stands for 'Automated Work Administration System' is an efficient, low maintenance,
customer billing, employee performance monitoring, trouble ticket tracking and creation system
utilized by every field-technician within Telus Communications. AWAS includes subsiduary companies,
independent entities within the company (Telus Mobility), as well as some outside 3rd party contractors.

AWAS was adopted by Telus in the late 1990's and fully implemented on August 18 1999 through an
industry shaking a merger with BC TEL after it experienced some major billing problems with its existing
6099 customer billing processing system. The 6099 customer billing processing system was used by service
technicians both on the landline and wireless side of the Telus corporate spectrum. 6099's customer billing
process handled all billable activities, including remote admin- istration of business, government, residential
telephone / data lines, service tickets, etc. Several problems soon began with the use of AWAS's dial up by
Telus field-technicians. With dial-up AWAS, service technicians found the system to be slow, inconvenient
and unreliable, and not up to the standard that they required to do important jobs with the utmost efficiency.

At the completion of each job, field technicians would dial into the dispatch system and listen to details on
next job and bulletin announcements. A problem encountered was the inconvenience of finding a POTS
phone line and then the added inconvenience of having to get through to dispatch. A lot of their time was
spent on locating a landline and accessing the Telus dispatch system.

To add to the problem, "dial up AWAS" did not even give Telus field-technicians access to the company's
remote intranet, meaning they wouldn't have the added convenience of getting company memos in real-time,
or be able to learn about the CEO's latest hooker n coke party for executive staff until the news and gossip
was considered "old". Think about how something like this could affect the self-esteem/morale of an employee!
The egotistical Telus higher ups just didn't seem to care one little bit. Mother fuckers.

It got so bad that dial-up AWAS brought in a lot of unfortunate built-in delays such as the re- assignment of
technicians' schedules to handle changing customers, workload requirements, and updates on possible network
problems that could affect the field-technician's job for the day. And another thing that lacked with Telus' dial-up
version of AWAS; its security. According to a case study on Telus' AWAS by IBM (see: 'Online AWAS Reso-
urces' section for the url), any technician at Telus had the ability to tap on to work orders of co-workers and
modify them because old AWAS lacked strict authentication. You basically logged onto the network using
the same Username and Password as everyone else. Talk about a pain in the big, fat, and ugly proverbial ass.

Something needed to be done, and quick!

Soon the power that be, IBM, stepped up to help out poor Telus. With IBM's half-a century strangle hold on
business/government/consumers, convinced Telus that they could help resolve the problems associated with the
Automated Work Administration System. But how? The answer was; better data management, faster and more
reliable backend servers, and the most innovative approach; wireless.

Through the efforts of IBM and its business partner GE Capital IT Solutions, 'eNetwork Wireless Gateway',
'eNetwork Wireless Software' became the world's first wireless deployment of GTE's AWAS application.

eNetwork Wireless hasn't replaced the dial-up side to AWAS (see phone number list at the end of this guide)
completely, however it has been adopted as the best way to use Telus' field tech system.

Read below for some specifics on eNetwork Wireless Gateway.

[> (IBM's) eNetwork Wireless Gateway <]

IBM's Definition:

"The IBM eNetwork Wireless family of middleware products extends the reach of the network by providing
mobile users secure access to existing IP-based applications over wireless and dial-up networks, without
complex reprogramming. This software can reduce the cost, complexity and time required to deploy mobile
computing solutions. These products continue to deliver on the IBM eNetwork Software promise of providing
customers with access anytime, anywhere to their mission critical information, whether host or Web based."

Hardware: IBM Thinkpad 380 laptops, later upgraded to the 'Itronix' ruggedized laptop featuring a Sierra Wireless
GPS module (MP200/210 CDPD GPS). The AWAS server backbone: IBM RS/6000.

Software: 'IBM eNetwork Wireless Gateway' middleware for AIX (Operating System), controlling the IBM eNetwork
Web Express used by Telus employees for road to office wireless communication. The SB 220 software by Sierra Wire-
less offers multi-mode access - wireline, Circuit-Switched Cellular (CSC) and Cellular Digital Packet Data (CDPD).
CZT Gateway for dial up AWAS access.

Application: Wireless Access for Telus Field Technicians. Depending on the jobs required, the Sierra SB 200 modem
allows the Telus technician to select any of the three options (wireline, Circuit-Switch Cellular and Cellular Digital Packet
Data) for wireless data transmissions to the Telus Intranet / Dispatch Centre. The main advantage is the convenience of
contacting the dispatch system to download information on new jobs and file completed assignments - wirelessly without
the need of a landline. A typical situation now occurs when a Telus employee completes the order and timesheet on the
laptop with the built-in Sierra modem, sends wirelessly through the selected cellular network, downloads the job completion
information to the host system, which then sends the next job back to their wireless laptop.

Ultimately, this convenience has given the staff more time to spend with their customers. Telus also accesses the database for
information services, like inventory, customer records and purchase order status. The field technicians now have the added
ability of giving customers pricing information on telephone rates, monthly billings and schedules for service.

Configuring Itronix Laptop for AWAS Access:

1. Add Sierra 220 wireline modem. Go to start, control panel, modems, add, install new modem, other, select 'don't detect',
find Sierra Wireless under manufacturer, find Sierra wireless sb220wireline, next select com1, next. Windows will install modem.
Finish.

2. Drag icons from shortcut bar and rename with 1,2, and 3 after name.

3. Set address for temp server for training. Open Daswin 2, open gateway 3, login as admin, password [8 digit #.] select OK,
cancel out of employee data, go to admin, change host name from *.edtel.ab.ca (or host of your city) over to the *.agt.ab.ca
address and then 'Exit Gateway'.

4. Open client 1 and log in via cdpd modem with passwords.

5. To add default number 423-**** (Scan for it, you lazy bloke) under Gateway. Open Daswin 2, open Gateway 3, login as
'admin', password [8 digit #], select OK, enter student's clearing number (see 'AWAS Clearing Codes' section) enter company
AGT, enter dac as cal, press add, close. Sign off as ADMIN and then connect to Gateway as yourself. It will bring up a box
with student ID, select, it will ask for new password three times, enter test12, then it comes to connect to gateway screen -
place cursor in telephone number box and enter [LOCAL EDMONTON #], tab to description, enter DEFAULT NUMBER.
Click add. DO NOT CONNECT AT THIS POINT, FOOL!

6. Change windows desktop theme to Window Default.

7. Check that CPDP IP address is 172.29.*.*.

8. Check dial-up number is [TOLL FREE # LISTED NEAR BOTTOM OF FILE]

9. Secure ID number [TOLL FREE # LISTED NEAR BOTTOM OF FILE]

10. Set address for active server for training. Open Daswin 2, open Gateway 3, login as yourself, select OK, cancel out of
employee data, go to admin, change host name from *.ent.agt.ab.ca to *.edtel.ab.ca as last thing you do before ending course.

11. To set up on Outlook go to control panel, mail and fax, show profiles, add, select manually configure, select next, type in
your username as in jsmith1, select next, select services, select add, select exchange server, input exchange2 in exchange
server box, input your actual name in mailbox. Select check name - if it underlines, you are successful. It may ask you for a
username as in jsmith1, a domain which is telus, and a password which will be your current outlook password. It will also
update the server to correct exchange server. You must be online via CDPD or wireline modem preferably wireline to
perform this properly.

Gaining access to AWAS through the field laptops, and connecting to the AWAS network using
the CZT Gateway to connect to the dial up AWAS and/or the AWAS (IBM) e-wireless gateway:

Logging into AWAS - General Login Instructions

To add new ID to account:

1. Get to the AWAS sign on screen (on field laptop).

2. Sign on with AWAS Clearing Number of ADMIN.

3. Password is [8 digit #].

(If you go to the Employee Date screen that indicates clearing number go to point 11)

4. On the "Your Password Has Expired" Message Box press space bar or click OK.

5. The user ID field is Blue. Press the letter A on the keyboard. Admin goes into "User ID"

6. Enter Current password of [8 digit #].

7. Enter new password of [8 digit #] (Same password as step 6).

8. Click update. Message says "Please Re-enter the password for validation" (type same password).

9. Click on Update.

10. Press spacebar to close "Password updated successfully" box.

11. With the cursor blinking in clearing number, enter the last 5 numbers of your employee number.

12. Press Tab.

13. With the cursor on Company enter AGT.

14. Press Tab.

15. With the cursor blining on DAC enter CAL.

16. Click on the Add button. Your ID will change color.

17. Click on Cancel button.

18. In the upper left hand corner of the screen, click on a picture of a hand.

19. On the AWAS sign on screen, enter your new ID.

20. The system will prompt you for a new password. You can use your old one if you want. (heh!)

AWAS Sign On and Administration:

OBJECTIVES:

At the end of this section, you will be able to successfully:
Access the CZT Gateway Application using CDPD.
Identify options on the CZT Gateway Menu Bar.
Use the Job Selection Window.
Change Administration settings.

GETTING the L/PC ready for use:

Before you can communicate to AWAS through L/PC, the AWAS Laptop Configuration window must be setup.
AWAS downloads information for all access types. (NOTE: The information on this window is extremely important.
Supervisors are the only employees making changes to this window. If you want to login as a supervisor, please refer
to your Telus employee list and choose one of the managers accounts. Make sure to take note of the ID # and name.)

Sign On:

Your coach is responsible for setting up your user ID before you sign on to AWAS. Your ID populates the CLEARING
NUMBER field in the L/PC EMP (employee) record. This allows the L/PC to retrieve important employee data from the
AWAS application when you dial in for the first time. Your user ID must be unique within the AWAS L/PC. The process
of signing on to AWAS consists of two basic steps. The first is to connect to CDPD using ARTour, and the second is to
log in to the CZT Gateway application.

* Remember four incorrect attempts to sign on causes the CZT Gateway application to lock you out. If this occurs, you
must contact your coach for assistance. This is case sensitive as well. Verify that Caps Locks or NukLk are not enabled.

Four common reasons for connecting to Gateway are:
To select work to being your day.
Your laptop has a job that is complete and you need to upload it and have a new job downloaded to you.
A job has remarks that must be sent to the host to provide a current status before completing the job. (Remarks Only)
You need to readjust your time. (FTR Only)

-----------------------------
ARTour - Gateway Sign on
-----------------------------

Locate the ARTour or Client icon on your desktop and "double click" the icon. You may find this icon in the system tray
just right of the "Start" button. The icon in the system tray only requ- ires a "single click" of the mouse. Clicking on the
ARTour or Client icon opens the eNetwork Wireless - Connect window. This window connects us to the ARTour server,
which gives us secure, password-protected access to the AWAS server. The drop down connection window gives you
two connection choices:
Telus - CDPD for digital cellular connection
Telus - Dialup for modem connection

Once you have chosen your connection type, "single click" your mouse in the Password field and key in the required password.
Due to security requirements, this password must be changed every 45 days. Do Not click on the save Password check box
because of security concerns if the laptop is lost or stolen. The latest release of Gateway doesn't show the save password option.

Once the password is entered, point and click on the "Connect" button. The "Connecting - Telus - Dialup" or "Connecting - Telus
- CDPD" window opens giving you a visual picture of the connection process. During this process ARTour validates the password
and unique laptop "IP" address. The same password will work for ARTour authentication whether for Dialup or CDPD.

If validation is successful, the eNetwork Wireless - Connect window reduces to a small window with a Disconnect button and a
digital clock showing your connect time. If validation is not successful you may have entered a wrong password or the ARTour
server may not recognize you as a valid user. This is usually relayed to you through an "ERROR" pop-up window. This could
be caused by Cap locks or Num locks being on. Log in ID's are case sensitive.

Assuming you have received a successful ARTour connection, the next step is to locate and "double click" on the DASWin icon
on your desktop. If you have a DASWin icon in the system tray to the right of the "Start" button, you can "Single Click" on it to
attain the same results.

DASWin is a required program, which acts as an "interpreter" between ARTour and CZT Gateway. Once the DASWin Main
window opens you can locate the CZT Gateway icon. "Double clicking" on the CZT Gateway icon on your desktop opens CZT
Gateway, which gives you access to the AWAS server. If you have a CZT Gateway icon in the system tray to the right of the
"Start" button, you can "single click" on it to attain the same results.

The CZT Gateway application opens with the "Welcome to the CZT Gateway Network" window in the center of the screen.
You must enter your User ID and Password then click on "OK". The first time you access CZT Gateway you must enter an
alphanumeric password of 6 - 8 characters. You will then be asked to re-enter and confirm this password on this initial entry
into CZT Gateway. You may also use this window to change your CZT Gateway password, which should be changed every
45 days, as is the ARTour password.

Once you are validated by CZT Gateway, the "Connect to Gateway" window appears. You must change the Communication
Type to NETWORK by selecting it from the drop-down list. Once NETWORK has been selected you must Tab to the Net-
work User ID field and enter an "X". Pressing Tab again takes you to the Network Password field where you enter another "X".
Pointing and clicking on the Connect button connects you to the AWAS server which gives you the Job Selection window or a
new job depending on your settings in the AWAS Employee Tables.
Note: The Time field shows how much time remains to select a job.

Another important field is the Ovr indicator field. If the job is overridden to you, an asterisk [*] appears in the Ovr field.

There are two methods used to select a Job:
Point and click on a Job box
Press the Up & Down arrow keys so the cursor highlights a job, then press the Enter key.

After selecting a job, the empty job box to the left of each job contains a number. The jobs are downloaded in the order they
are selected. You can deselect a job if you change your mind before you download a job using one of the following methods:
Point and click on a Job Box
Press the Up & Down arrow key so the cursor highlights a job, then press the Enter key.

Job Selection Summary:

The Job Selection Summary window provides additional information that you may need to select a job.
Before selecting your job, review the helpful Job Select Summary window for additional information.

The Job Select Summary window displays detailed information regarding the following:
Job Request Information
Job - allows you to select each job from the Job Select window, thus eliminating the need to go back
and forth between the Job Select and Job Select Summary windows.
Customer Information
Key Indicators
Facility Information
Time Left

(To return to the Job Selection window you can point and click on the OK button.)

Note:
The Quit button discontinues the connection proces. If you click on the Quit button and jobs reside on the laptop, the Review
Jobs window appears. If you click the Quit button and no jobs reside on the laptop, the sign on window appears on the screen.

You can choose to have a job downloaded to your laptop in one of three ways:
You can select and view a job within 3 minutes then point and click on the Download button.
You can point and click on the Download button without selecting a job to automatically download the optimal job [job 1].
If you do not select a job within 3 minutes AWAS automatically downloads the optimal job to the laptop. When you download
a job, the Review Jobs window and Memo window appears.

--------------------------
Using the ADMIN Menu
--------------------------

The ADMIN Menu is an option on the Gateway Menu Bar. You use the ADMIN Menu to modify the
system parameters within your L/PC. The ADMIN Menu allows you to perform the following functions:
Change Job Class Code (Employee Data)
Laptop Communication Config
Change Password

Unlock a Password

Change Job Class Code (Employee Data)

The Employee Data window allows the user to add, delete or update users on an individual laptop.
This information is validated with the host AWAS system to insure only authorized users will AWAS.

Laptop Communication Config

The Laptop Communication Configuration window allows the user to change communication parameters,
as new or updated communication devices are required.

Change Password

The Change Password window allows you to change your existing password which should be done at least every 180 days
or every 6 months. Click on the Current Password: field and key in your current password, then press Tab to move to the
New password: field.

Key your new password in the New Password: field, then press the Update button.

You will be asked to Re-enter the password for validation, then press the Update button.

Unlock a Password

If you key a password incorrectly four times in a row, CZT Gateway will "Lock" you out of the application and notify you
that your User ID is locked.

To unlock the technican's password, the coach must sign-on to the CZT Gateway application using the technician's laptop
and the administrative ID [8 digit #. Stupidly obvious. Take a guess]. Next, the coach presses the Cancel button on the
Employee Data window so he/she can select the Change Password option from the ADMIN menu.

When the Change Password window opens, the coach selects the technician's user ID from the User ID list box then Tabs
to New Password field and enters a new password. Once the new password has been entered, the coach points and clicks
on the Update button, re-enters the password, then clicks on Update again. A message box confirms that the password is
updated. The coach can now exist the application and have the Technician sign on using the new password supplied by the
coach.

[> AWAS Identification ID's <]

AWAS JOB IDENTIFICATION JOB ID'S:

A - OOS/Customer Trouble

B - NOS/Customer Trouble

C - Change Service Order

F - From Service Order

G - OOS/Company Trouble

H - NOS/Company Trouble

I - In Service Order

J - Optional Job Report

K - OOS/ISC Circuit Trouble

L - NOS/ISC Circuit Trouble

M - Mandatory Job Report

N - Exceptions

O - Out Service Order

P - Plant Service Order

Q - Special Assignment

R - OOS/Customer Circuit Trouble

S - NOS/Customer Circuit Trouble

T - To Service Order

U - OOS/Company circuit Trouble

V - NOS/Company Circuit Trouble

W - Prewire Service Order

X - OOS/Other Telco Circuit Trouble

Y - NOS/Other Telco Circuit Trouble

Acronym Definition:

(OOS - Out of Service, ISC - Impedence Short Circuit)

(NOS - Not in Service)

[> AWAS Driver Codes <]


 -----------------
 AWAS Driver Codes
 -----------------

 Driver		Used For	Description

  11             TCI            Used for all work done for TCI. This is used for all TELUS Communications
			        as of 01/01/99.

  13             MOB            Used for all work done for TELUS Mobility. This code became effective
				01/01/99.

  16       TAC Enhancement      Used for all work done for TELUS Advanced Communications.

  20          Multimedia        Used for all work done for TELUS Multimedia.

  36       TAC Main Stream      Used for all work done for TELUS Advanced Communications.



 -------------------		     --------------
 AWAS Product Worked		     AWAS BID CODES
 -------------------  		     --------------

 Product	Used For  	     BID       Used For

  1000          Res. Single Line      -          ---

				      R        Repair Work
  2000          Bus. Single Line

				      P        Preventive Maintenance
  3000          Bus. Multi Line

  				      M        Modification & Improvement

  4000          VLOB Centrex

                                      S        Service

  5000          Coin Telephones

                                      K        Maintenance Contract

  6000          DLOB (Including
                Centrex Data)

                                      O        Operational

  7000          VLOB Special
                 Services
                                      C        Capital

  8000          Cable Locates
                                      L        Cable Locates

  9000          Take Outs

                                      A        Absence/Administration

  9900          Absence / Admin




  ->

 

                -------------------------
	        A W A S   Clearing  Codes
		-------------------------




  [ Type ]                    		            [ Sub Codes ]                     [ Cause   and   Sub ]


                     ----  [      SET        ] ----

                     ----  [ LEASED SETS-All ] ----

   Plant/Equipment - DIRT/POOR HOUSEKEEPING             n/a                               1           01

   Plant/Equipment - AGE/DETERIORATION                  n/a                               1           02

   Plant/Equipment - OUT OF ADJUSTMENT                  n/a                               1           03

   Plant/Equipment - OVERLOADED EQUIPMENT               n/a                               1           04

   Plant/Equipment - BLOWN FUSE/BREAKER                 n/a                               1           05

   Plant/Equipment - CORROSION/ELECTROLYSIS             n/a                               1           06

   Plant/Equipment - CRACKED/DAMAGED/DEFECTIVE          n/a                               1           07

   Customer - PHYSICAL DAMAGE                           n/a                               4           01

   Customer - ILLEGAL EQUIPMENT CONNECTION              n/a                               4           02

   Customer - INTEREXCHANGE CARRIER                     n/a                               4           03


                   ---- [ NETWORK SERVICE WIRE ] ----

   DROP/ERV WIRE (INCL BONDING)                         01                               n/a          n/a

   PROT/NID/CCB (INCL GROUND)                           02                               n/a          n/a

   Weather - LIGHTNING                                  n/a                               2           01

   Weather - FLOOD                                      n/a                               2           02

   Weather - WIND                                       n/a                               2           03

   Weather - ICE, SLEET AND SNOW                        n/a                               2           04

   Weather - MOISTURE/RAIN/CONDENSATION                 n/a                               2           05

   Weather - TEMPERATURE                                n/a                               2           06

   Weather - EARTHQUAKE                                 n/a                               2           07
   
   Employee - FIELD TECHNICIAN                          n/a                               3           01

   Employee - OSP CONSTRUCTION                          n/a                               3           02

   Employee - ASSIGNMENT PERSON                         n/a                               3           14

   Employee - OSP CABLE REPAIR/MAINTENANCE              n/a                               3           06

   Employee - TELUS CONTRACTOR                          n/a                               3           16

   Employee - CO CONVERSION RELATED-RECORDS             n/a                               3           17

   Employee - CO CONVERSION RELATED-SW SVC              n/a                               3           18

   Employee - CO CONVERSION RELATED-OSP                 n/a                               3           19

   Foreign Workman - GAS                                n/a                               5           01

   Foreign Workman - ELECTRIC                           n/a                               5           02

   Foreign Workman - CATV                               n/a                               5           03

   Foreign Workman - SEWER                              n/a                               5           04

   Foreign Workman - WATER                              n/a                               5           05

   Foreign Workman - BUILDING CONSTRUCTION              n/a                               5           06

   Foreign Workman - DEPT OF HIGHWAYS (ROAD CONST)      n/a                               5           07

   Foreign Workman - TREE TRIMMING-MOWING               n/a                               5           08

   Foreign Workman - GOVERNMENT AGENCIES                n/a                               5           09
		     (POLICE, FIRE, ETC)

   Foreign Workman - CONTRACTORS (NON TELUS PERSONNEL)  n/a                               5           10

   Foreign Workman - FOREIGN WORK PERSON                n/a                               5           11

   Foreign Workman - IXC/CLEC (CAUSING TROUBLE ON       n/a                               5           12
			       THE TELUS NETWORK)

   Miscellaneous - FIRE                                 n/a                               6           01

   Miscellaneous - INSECTS/BIRDS/ANIMALS                n/a                               6           02

   Miscellaneous - VEHICLE ACCIDENTS                    n/a                               6           03

   Miscellaneous - POWER BURN/INFLUENCE                 n/a                               6           04

   Miscellaneous - COMMERCIAL/POWER FAILURE             n/a                               6           05

   Miscellaneous - TREES                                n/a                               6           06

   Vandalism - MALICIOUS DAMAGE                         n/a                               7           05


                       ----  [  COIN  ] ----

   HANDSET                                              01                                n/a         n/a

   COIN ACCEPTER/SCANNER/VALIDATOR                      02                                n/a         n/a

   COIN RELAY/ESCROW                                    03                                n/a         n/a

   CIRCUIT CARD - ALL TYPES                             04                                n/a         n/a

   DISPLAY SCREEN                                       05                                n/a         n/a

   DIALPAD/KEYPAD                                       06                                n/a         n/a

   CARD READER                                          07                                n/a         n/a

   HOOKSWITCH                                           08                                n/a         n/a

   COIN RETURN                                          09                                n/a         n/a

   REPLACE UPPER HOUSING                                10                                n/a         n/a

   REPLACE SET                                          11                                n/a         n/a

   PROGRAM SET                                          12                                n/a         n/a

   PROGRAM HOST                                         13                                n/a         n/a

   COIN BOX FULL/COIN BOX COLLECTION                    14                                n/a         n/a

   INSTRUCT, CARD/SIGNS/BINDER/BOOKS                    15                                n/a         n/a

   SHELF/BOOTH/POWER                                    16                                n/a         n/a

   LIGHTING (NON SERVICE AFFECTING)                     17                                n/a         n/a

   TDD (TELEPHONE DEVICE FOR THE DEAF)                  18                                n/a         n/a

   PAYPHONE-OTHER                                       19                                n/a         n/a


              ----  [  OUTSIDE PLANT  ] ----

   CHANGE PAIR                                          01

   CABLE SHEATH                                         02

   SPLICE CLOSURE                                       03

   TRANSMISSION (BOND, GRD, PROT)                       04

   EQPT (COIL, BOL, BOC, RPTR, XFMR, ETC.)              05

   CONNECTOR                                            06

   CLEAR CAP                                            07

   TERMINAL (INCLUDING JUMPERS)                         08

   CABLE CUT/DIGUP                                      09

   CUT SHEET/WORK ORDER                                 10

   PUG UNECONOMICAL TO REPAIR                           11

   LATS/ALIT - REFERRED TO PMO                          12


             ----  [  ENHANCED  ] ----

   ADSL - Modem Replaced                                52

   ADSL - Power Supply Repalced                         53

   ADSL - Software (Modem Software)                     54

   ADSL - Software (Installation Kit)                   55

   ADSL - Software (PC)                                 56

   ADSL - Hardware (PC)                                 57

   ADSL - NIC Replaced                                  58

   ADSL - NIC Reinstalled                               59

   ADSL - Tweak/Provisioning                            60

   ADSL - CO - Hardware Card                            61

   ADSL - CO - Hardware Port                            62

   TOPS SOFTWARE                                        63

   TOPS HARDWARE                                        64

   TOPS/POSITION SOFTWARE                               65

   TOPS/PLATFORM SOFTWARE                               66

   TOPS/PLATFORM SOFTWARE                               67

   TOPS/PLATFORM HARDWARE                               68


  ----  [  PABX (Private Automatic Branch Exchange ] ----

   MULTILINE ELECTRONIC LEASED                          01



         ----  [  AUXILIARY EQUIPMENT  ] ----

   ENTERPHONE (LEASE ONLY)                              01

   AUXILITARY SIGNALING EQUIPMENT                       02

 

         ----  [  RECORDS  ] ----

   ASSIGNMENT/FACILITIES                                01

   DISCONNECT/RECONNECT ERROR                           02

   CARRIER CHANNEL/DESIGN ASSIGNMENT                    03

   IXC ASSIGNMENT                                       04

   CUSTOM CALLING FEATURE                               05

   RECENT UPDATE - SWITCH CHANGES                       06

   TES COMPUTER NETWORK FAILURES                        07

   RECENT UPDATE - LSMS CHANGES (LNP)                   08



     ----  [  SUBSCRIBER CARRIER SYSTEMS  ] ----

   FILTER - ALL                                         01

   POWER UNITS - ALL TYPES                              02

   ANALOG CHANNEL UNIT - FIELD                          03

   ANALOG CHANNEL UNIT - C.O.                           04

   ANALOG REPEATER - ALL                                05

   DIGITAL CHANNEL - FIELD                              06

   DIGITAL CHANNEL - C.O.                               07

   DIGITAL REPEATER - ALL                               08

   CONCENTRATOR CARDS - ALL TYPES                       09

   CONCENTRATOR LINES - ALL TYPES                       10


   	----  [ CENTRAL OFFICE ]  ----

   SWITCHING HARDWARE - LINE                            01

   SWITCHING HARDWARE - PERIPHERAL                      02

   SWITCHING HARDWARE - FRONT END                       03

   SWITCHING SOFTWARE - PERIPHERAL                      04

   SWITCHING SOFTWARE - FRONT END                       05

   SWITCHING SOFTWARE - PATCHES                         06

   SWITCHING POWER                                      07

   TRANSPORT HARDWARE                                   11

   TRANSPORT SOFTWARE                                   12

   TRANSPORT CROSSCONNECT FRAME                         13

   TRANSPORT POWER                                      14

   CUSTOMER COAM/CPE                                    21

   SITE DC POWER AND SIGNAL                             22

   MOBILE RADIO                                         23

   SITE MASTER CLOCK                                    24

   LOOP ENHANCEMENT EQUIPMENT                           25

   ENGINEERING WORK IN PROGRESS                         26

   AUTOMATIC MESSAGE ACCTG                              27

   I/O EQUIPMENT                                        28

   FRAME-JUMPER/TERMINATION                             61

   FRAME-PROTECTION                                     62


   (EXCLUDE CODES)


        	----  [ TEST OK ]  ----

   PRIM TEST CLR - NO ANSWER / VERIFICATION OK W/SUBS   01



          	----  [ FOUND OK ]  ----

   FOUND OK                                             01


                ----  [ CUSTOMER ] ----


   RECEIVER OFF HOOK                                    01

   INCORRECT DIALING                                    02

   CUSTOM CALLING PROGRAMMING                           03

   NUISANCE CALLS                                       04

   EQUIPMENT MISUSE                                     05

   DISCONNECT POWER                                     06

   SERVICE ORDER IN PROGRESS                            07

   IMPROPER CUSTOMER INSTALLATION                       08

   CUSTOMER TRAINING/EDUCATION/ENQUIRY                  09

   PPU USAGE                                            10

   PERSONAL VOICE MAIL USAGE                            11

   CUSTOMER REFUSES CHARGES                             12

   CUSTOMER REFUSES ACCESS                              13

   CUSTOMER CANCELLED                                   14


                  ----  [ EXCLUDE ] ----


   NO ACCESS - CUSTOMER (FIELDED)                       01

   NO ACCESS - TELCO (NON-FIELDED)                      02

   2ND PARTY REPORT                                     03

   DISCONNECTED NUMBER                                  04

   WRONG RPTS OR CREATE SCREEN USED                     05



                 ----  [ REFERRED OUT ] ----


   OTHER TELCOS                                         01

   INTEREXCHANGE CARRIERS                               02

   VENDORS                                              03

   ALARM COMPANIES                                      04

   COMPETITIVE LOCAL EXCHANGE CARRIER (CLEC)            05

   OTHER TELUS DEPARTMENTS                              06

   TELUS MOBILITY                                       07

   REFERRED TO SECURITY / POLICE                        08

   INTERNATIONAL CARRIERS                               09



                  ----  [ CPE / COAM ] ----


   CPE/COAM NOT REPAIRED BY TELUS                       01

   CPE/COAM REPAIRED BY TELUS                           02

   ISW DIAGNOSTIC CHARGE ONLY                           03

   ISW DIAGNOSTIC & REPAIR CHARGE                       04

   ENTERPHONE REPAIRED - MAINTENANCE CONTROLR APPLIES   05

   CPE/COAM REP'D-MAINTENANCE CONTROLLER APPLIES        06



          ----  [ NSA NATIONAL BROADCAST ] ----


   Audio/Video - Cameras                                01

   Audio/Video - Audio Local Loop                       02

   Audio/Video - Analog Switch                          03

   Audio/Video - Analog Patch                           04

   Audio/Video - Program Equipment                      05

   Audio/Video - Carrier Equipment                      06

   Audio/Video - Audio Sub Carrier                      07

   Audio/Video - Customer Action                        08

   Video Conf - COAM Equipment Config                   09

   Video Conf - COAM Equipment Failure                  10

   Video Conf - Customer Wiring                         11

   Video Conf - TELUS Network                           12

   Video Conf - Telco Wiring (Non TELUS)                13

   Video Conf - Telco Network (Non TELUS)               14



   --->   


  		------------------------------------------
		S A P  Region Codes for Terminal Equipment
		------------------------------------------


 [ Function Location ]   [ FL Description ]

  SAP Region (rrrr)
  CLGR  	         CLGR - Calgary and Fringe Area
  EDTN 			 EDTN - Edmonton and Fringe Area
  NTHR			 NTHR - Northern Alberta Region
  STHR			 STHR - Southern Alberta Region


  ->



  	-----------------------------------------
	Terminal Equipment Codes for AWAS and SAP
	-----------------------------------------

 Definitions:

 AWAS = Automated Workforce Administration System

 SAP  = Nortel Networks' Norstar Applications

 _____________________________________________________________________________________________________________

							       AWAS      AWAS          AWAS	   A W A S
							      Driver   Supplies	     Function       B I D
								         wwww          Code
   Level 3        Level 3	Level 4		   Level 4
 Description	  Asset	       Description         Prod/Tech    CO    Region  Code   AWAS Code   Type of Work

 Business Sys.    BUS						       ---    ---      2000          ----

 Business Sys.    BUS          AUXILLARY           AUX          c      rrrr   AUX      2001          SRK

 Business Sys.    BUS          Enh - Others        ENHC         c      rrrr   ENHC     2002          sRK

 Business Sys.    BUS          Enh - Call          ENHCALL      c      rrrr   CALL     2003          SRK
			       Sequences  

 Business Sys.    BUS          Enh - CDR           ENHCDR       c      rrrr   CDR      2004          SRK

 Business Sys.    BUS          Enh - Companion/    ENHCOMP      c      rrrr   COMP     2005          SRK
			       Lucent Wireless

 Business Sys.    BUS          Enh - CTI PBX       ENHCTIP      c      rrrr   CTIP     2006          SRK

 Business Sys.    BUS          Enh - Lucent        ENHLUVM      c      rrrr   LUVM     2007          SRK
			       Voice Mail

 Business Sys.    BUS          Enh - M1		   ENHM1VM      c      rrrr   M1VM     2008          SRK
			       Voice Mail

 Business Sys.    BUS          Enh - M1 IVR        ENHM1VR      c      rrrr   M1VR     2009          SRK

 Business Sys.    BUS          Enh - NORSTAR       ENHNSAP      c      rrrr   NSAP     2010          SRK
			       applications

 Business Sys.    BUS          Enh - Norstar VM    ENHNSVM      c      rrrr   NSVM     2011          SRK

 Business Sys.    BUS          Enh - Octel Mail    ENHOCVM      c      rrrr   OCVM     2012          SRK

 Business Sys.    BUS          Enh - VISIT         ENHVISP      c      rrrr   VISP     2013          SRK
			       Products

 Business Sys.    BUS          KEY - All Others    KEY          c      rrrr   OKEY     2014          SRK

 Business Sys.    BUS          KEY - Norstar       KEYNRTR      c      rrrr   NRTR     2015          SRK

 Business Sys.    BUS          KEY - Partner       KEYPTNR      c      rrrr   PTNR     2016          SRK

 Business Sys.    BUS          PBX - Discontinued  PBX          c      rrrr   OPBX     2017          SRK

 Business Sys.    BUS          PBX - Lucent        PBXLUCE      c      rrrr   LUCE     2018          SRK

 Business Sys.    BUS          PBX - M1 option     PBXMMOD      c      rrrr   MMOD     2019          SRK
			             21 - 81

 Business Sys.    BUS          PBX - MI Option II  PBXOP11      c      rrrr   OP11     2020          SRK

 Business Sys.    BUS          PBX - SL1 sets      PBXSL1S      c      rrrr   SL1S     2021          SRK

 Business Sys.    BUS          Desk Top Products   DESKTOP      c      rrrr   DSKT     2022          SRK

 --

 Existing Drop Facilities:

 Customer         CDF          CDF BUSINESS        CDFBUS/COIN  c      rrrr   CDFB     2101          CSRMK

 Customer         CDF          CDF DATA            CDFDATA      c      rrrr   CDFD     2102          CSRMK

 Customer         CDF          CDF RESIDENCE       CDFRES       c      rrrr   CDFR     2103          CSRMK

 --

 New Drop Facilities:

 Customer         CDF          CDF BUSINESS        CDFBUS/COIN  c      rrrr   CDFB     2104          CSRMK

 Customer         CDF          CDF DATA            CDFDATA      c      rrrr   CDFD     2105          CSRMK

 Customer         CDF          CDF RESIDENCE       CDFRES       c      rrrr   CDFR     2106          CSRMK

 --

 Customer Site    DTM                                           c      ---    ---      2200          ---
 Data Termination

 Data networking  DTM          Modems: Ascend      MASCEND      c      rrrr   MASC     2201          SRPMK
 products

 Data networking  DTM          Modems: Other       MDIAL        c      rrrr   MDMD     2202          SRPMK
 products                      Dial Up

 Data networking  DTM          Modems: GDC         MGDC         c      rrrr   MGDC     2203          SRPMK
 products

 Data networking  DTM          Modems: Motorola    MMOTR        c      rrrr   MOTR     2204          SRPMK
 products

 Data networking  DTM          Modems: Nortel      MNRTL        c      rrrr   MNR      2205          SRPMK
 products

 Data networking  DTM          Modems: Paradyne    MPDYN        c      rrrr   PDYN     2206          SRPMK
 products

 Data networking  DTM          Modems: Other       MPRIV        c      rrrr   MDMP     2207          SRPMK
 products		               Private

 Data networking  DTM          Modems: U.S.R.      MUSR         c      rrrr   MUSR     2208          SRPMK
 products		        (US Robitics)

 --

 Inside Wiring    INW                                                  ---    ---      2300          ---

 Inside Wiring    INW          INSIDE WIRE BUS     INWBUS       c      rrrr   INWB     2301          SRK

 Inside Wiring    INW          INSIDE WIRE DATA    INWDATA      c      rrrr   INWD     2302          SRK

 Inside Wiring    INW          INSIDE WIRE RES     INWRES       c      rrrr   INWR     2303          SRK

 --

 Internet         NET                                                  ---    ---      2400          ---

 Internet         NET          NIC and Software    PLANET       c      rrrr   NICP     2401          SRK

 --

 Payphones        PAY                                           c      rrrr            2500          OSRMK

 Enclosures       PAY          Pay: Enclosures     ENCIN        c      rrrr   ENCI     2501          OSRMK
 Indoor			            Indoor

 Enclosues        PAY          Pay: Enclosures     ENCOUT       c      rrrr   ENCO     2502          OSRMK
 Outdoor			    Outdoor

 Centurion        PAY          Pay: Centurion      CENTUR       c      rrrr   CENR     2503          OSRMK

 Protel           PAY          Pay: Protel         PROTEL       c      rrrr   PROT     2504          OSRMK

 Charge a Call    PAY          Pay: Charge a Call  CHGCALL      c      rrrr   CHGC     2505          OSRMK

 Millennium       PAY          Pay: Millennium     MILLEN       c      rrrr   MILN     2506          OSRMK

 --

 Customer Site    PSW                                           c      ---    ---      2600          ---
 Packet Switching

 Data networking  PSW          HUBS: 3COM          HUB3COM      c      rrrr   3COM     2601          SRPMK
 products

 Data networking  PSW          HUBS: Ascend        HUBASND      c      rrrr   HASC     2602          SRPMK
 products

 Data networking  PSW          HUBS: Bay Networks  HUBBAY       c      rrrr   BAY      2603          SRPMK
 products

 Data networking  PSW          HUBS: Cisco Systems HUBCSCO      c      rrrr   CSCO     2604          SRPMK
 products

 Data networking  PSW          HUBS: Newbridge     HUBNEWB      c      rrrr   NEWB     2605          SRPMK
 products

 Data networking  PSW          HUBS: Other         HUBS         c      rrrr   HUBS     2606          SRPMK
 products

 --

 Telephone sets   SET	       					c      ---    ---      2900          ---

 Telephone sets   SET          Cordless            CRDL         c      rrrr   CRDL     2901          SRK

 Telephone sets   SET          Discontinued or     DSET         c      rrrr   DSET     2902          SRK
			       Old Technology

 Telephone sets   SET          hotel/motel         HOTL         c      rrrr   HOTL     2903          SRK

 Telephone sets   SET          Harmony             HRMY         c      rrrr   HRMY     2904          SRK

 Telephone sets   SET          Meridian 9216       M216         c      rrrr   M216     2905          SRK

 Telephone sets   SET          M8000               M8K          c      rrrr   M8K      2906          SRK

 Telephone sets   SET          M9000 series        M9K          c      rrrr   M9K      2907          SRK

 Telephone sets   SET          MBS                 MBS          c      rrrr   MBS      2908          SRK

 Telephone sets   SET          Others(single line, OSET         c      rrrr   OSET     2909          SRK
                               Centrex consoles,
			       unity, etc.)

 Telephone sets   SET          Others(Residential) ORES         c      rrrr   ORES     2910          SRK

 Telephone        SET          Signature           SIGN         c      rrrr   SIGN     2911          SRK

 Telephone        SET          Solo                SOLO         c      rrrr   SOLO     2912          SRK

 Telephone        SET          Vista 100           V100         c      rrrr   V100     2913          SRK

 Telephone        SET          Vista 200           V200         c      rrrr   V200     2914          SRK

 Telephone        SET          Vista 2000          V2K          c      rrrr   V2K      2915          SRK

 Telephone        SET          Vista 350 Base      V350B        c      rrrr   V35B     2916          SRK

 Telephone        SET          Vista 350 Module    V350M        c      rrrr   V35M     2917          SRK

 --

 Vid-conf'ing     VID                                           c      ---    ---      2700          ---

 Vid-conf'ing     VID          Tanberg Video       TAND         c      rrrr   TAND     2701          SRK
			       conferencing

 Wireless term    WTD                                           c      rrrr   WTD      2800          SRPMK
 device

 Circuit Swtchg   CSW                                           c      wwww   ---      1000          ---

 Circuit Swtchg   CSW          Other CSW           OTHCSW       c      wwww   OCSW     1001          SRPMK

 Circuit Swtchg   CSW          DMS100              DMS100       c      wwww   S100     1002          SRPMK

 Circuit Swtchg   CSW          STP                 DMS100S      c      wwww   STP      1003          SRPMK

 Circuit Swtchg   CSW          DMS200              DMS200       c      wwww   S200     1004          SRPMK

 Circuit Swtchg   CSW          TOPS                DMS200T      c      wwww   TOPS     1005          SRPMK

 Circuit Swtchg   CSW          DMS250              DMS250       c      wwww   S250     1006          SRPMK

 Circuit Swtchg   CSW          GTD 5               GTD 5        c      wwww   GTD5     1007          SRPMK

 Circuit Swtchg   CSW          5 ESS               5ESS         c      wwww   5ESS     1008          SRPMK

 --

 Subscrbr Carrier CXR                                           c      wwww   ---      1100          ---

 Subscrbr Carrier CXR          S6A, S6B,           ANALOG       c      wwww   ANLG     1101          SRPMK
			       Lenkurt 84A

 Subscrbr Carrier CXR          UMC 1000            UMC          c      wwww   ---      1102          SRPMK

 Subscrbr Carrier CXR          Lynch 300S          300S         c      wwww   300S     1103          SRPMK

 Subscrbr Carrier CXR          Time Span           TMSP         c      wwww   TMSP     1104          SRPMK

 Subscrbr Carrier CXR          Nortel DMS-1 Urban  DMSU         c      wwww   DMSU     1105          SRPMK

 Subscrbr Carrier CXR          Nortel DMS-1 Rural  DMSR         c      wwww   DMSR     1106          SRPMK

 Subscrbr Carrier CXR          Nortel Access Node  ACN          c      wwww   ACN      1107          SRPMK

 Subscrb  Carrier CXR          Pair Gain           PRGN         c      wwww   PRGN     1108          SRPMK

 Subscrb  Carrier CXR          Tadiran Multi Gain  TADN         c      wwww   TADN     1109          SRPMK

 Subscrb  Carrier CXR          Fiber Loop Carrier  FITL         c      wwww   FITL     1110          SRPMK

 Subscrb  Carrier CXR          Other Subs Carrier  OCXR         c      wwww   OCXR     1111          SRPMK

 --

 Digital Access   DAC                                           c      wwww   ---      1200          ---
 Cross Connects

 DACS             DAC          Alcatel 1633        AL33         c      wwww   AL33     1201          SRPMK

 DACS             DAC          Alcatel 1630        AL30         c      wwww   AL30     1202          SRPMK

 DACS             DAC          Tadiran T:Dax       TD31         c      wwww   TD31     1203          SRPMK

 DACS             DACS         Tellabs Titan 5500  TL31         c      wwww   TL31     1204          SRPMK

 DACS             DACS         Lucent 1:0          LU10         c      wwww   LU10     1205          SRPMK

 DACS             DACS         Other DACS          ODAC         c      wwww   ODAC     1206          SRPMK

 --

 Network Data     DTM                                           c      wwww   ---      1300           ---
 Termination

 ADSL MODEM       DTM           Netspeed           ADSLMDM      c      wwww   ADSL     1301          SRPMK

 Data Termination DTM           General            NETDTM       c      wwww   DTM      1302          SRPMK

 --
 
 Fibre optic      FOT                                           c      wwww   ---      1400          SRPMK
 Terminals

 Fibre optic      FOT           Asynchronous       ASYT         c      wwww   ASYT     1401          SRPMK
 Terminals			Transport

 Fibre optic      FOT           Asynchronous       ASYM         c      wwww   ASYM     1402          SRPMK
 Terminals                      Multiplex

 Fibre optic      FOT           Nortel OC 3        NO3          c      wwww   N03      1403          SRPMK
 Terminals

 Fibre optic      FOT           Nortel OC 12       N12          c      wwww   N12      1404          SRPMK
 Terminals

 Fibre optic      FOT           Nortel OC 48       N48          c      wwww   N48      1405          SRPMK
 Terminals

 Fibre optic      FOT           Fujitsu OC 1       F01          c      wwww   F01      1406          SRPMK
 Terminals

 Fibre optic      FOT           Fujitsu OC 3       F03          c      wwww   F03      1407          SRPMK
 Terminals

 Fibre optic      FOT           Fujitsu OC 12      F12          c      wwww   F12      1408          SRPMK
 Terminals

 Fibre optic      FOT           Lucent OC 3        L03          c      wwww   L03      1409          SRPMK
 Terminals

 Fibre optic      FOT           Lucent OC 48       L48          c      wwww   L48      1410          SRPMK
 Terminals

 Fibre optic      FOT           Other FOTS         OFOT         c      wwww   OFOT     1411          SRPMK
 Terminals

 --

 Multiplex        MUX                                           c      wwww   ---      1500          ---

 Multiplex        MUX           Network Analog     NETA         c      wwww   MXNA     1501          SRPMK

 Multiplex        MUX           Network Digital    NETD         c      wwww   MXND     1502          SRPMK
                                Subscriber

 Multiplex        MUX           Subscriber Analog  SUBA         c      wwww   MXSA     1503          SRPMK

 Multiplex        MUX           Subscriber Digital SUBD         c      wwww   MXSD     1504          SRPMK

 Multiplex        MUX           Channel Banks      CHNL         c      wwww   MXCB     1505          SRPMK
			        
 Multiplex        MUX           DS-1 Cross-        DS1X         c      wwww   DS1X     1506          SRPMK
				connect

 Multiplex        MUX           DS-3 Cross-        DS3X         c      wwww   DS3X     1507          SRPMK
				connect

 Multiplex        MUX           STS-1 Cross-       STSX         c      wwww   STSX     1508          SRPMK
				connect

 Multiplex        MUX           Optical Cross-     OPTX         c      wwww   OPTX     1509          SRPMK
				connect

 Multiplex        MUX           Synchronization    SYCH         c      wwww   MXSY     1510          SRPMK

 Multiplex        MUX           ADSL Multiplexer   ADSLMUX      c      wwww   ADSM     1511          SRPMK

 --

 PCM              PCM                                           c      wwww   ---      1600          ---

 PCM              PCM           Transport          TRNP         c      wwww   PCMT     1601          SRPMK

 PCM              PCM           Access             ACS          c      wwww   PCMA     1602          SRPMK

 --

 Power            PWR                                           c      wwww   ---      1700          SRPMK

 Power            PWR           Battery            BATT         c      wwww   BATT     1701          SRPMK

 Power            PWR           Plant              PLNT         c      wwww   PLNT     1702          SRPMK

 Power            PWR           Auxiliary          UPS          c      wwww   UPS      1703          SRPMK

 Power            PWR           Other              OPWR         c      wwww   OPWR     1704          SRPMK

 --

 Radio            RAD                                           c      wwww   ---      1800          ---

 Radio            RAD           Mobile Radio       MOB          c      wwww   MOB      1801          SRPMK

 Radio            RAD           Subscriber Radio   SUB          c      wwww   SUB      1802          SRPMK

 Radio            RAD           General Radio      ORAD         c      wwww   ORAD     1803          SRPMK

 Radio            RAD           Nortel RD3         NORRD3       c      wwww   RD3      1804          SRPMK

 Radio            RAD           Nortel RD6         NORRD6       c      wwww   RD6      1805          SRPMK

 Radio            RAD           Farinon DM-2A      DM-2A        c      wwww   DM2A     1806          SRPMK

 Radio            RAD           Farinon DVM-6      DVM-6        c      wwww   DVM6     1807          SRPMK

 Radio            RAD           Quadralink T1      QUADLNK      c      wwww   QUAD     1808          SRPMK

 Radio            RAD           Alcatel 4000       4000         c      wwww   4000     1809          SRPMK

 Radio            RAD           Alcatel 6000       6000         c      wwww   6000     1810          SRPMK

 Radio            RAD           Outside Wave Guide WAVEGYD      c      wwww   WAVE     1811          SRPMK

 --

 Supplementary    SCS                                           c      wwww   ---      1900          SRPMK
 Circuit Swtchg

 Supplementary    SCS           800 Service        800S         c      wwww   800S     1901          SRPMK
 Circuit Swtchg

 Supplementary    SCS           900 Brite          900B         c      wwww   900S     1902          SRPMK
 Circuit Swtchg

 Supplementary    SCS           IBM Voice          IVMM         c      wwww   IVMM     1903          SRPMK
 Circuit Swtchg                 Msg Machine

 Supplementary    SCS           Boston Voice       BVMM         c      wwww   BVMM     1904          SRPMK
 Circuit Swtchg                 Msg Machine

 Supplementary    SCS           Octel Voice        OVMM         c      wwww   OVMM     1905          SRPMK
 Circuit Swtchg                 Messaging

 Supplementary    SCS           AIN                AIN          c      wwww   AIN      1906          SRPMK
 Circuit Swtchg

 Supplementary    SCS           VNET SVCS          VNET         c      wwww   VNET     1907          SRPMK
 Circuit Swtchg

 Supplementary    SCS           E911               E911         c      wwww   E911     1908          SRPMK
 Circuit Swtchg

 --

 Aerial Copper    AC                                            c      wwww   AC       3000          LSRPM
 cable & wire

 Aerial Fibre     AFC                                           c      wwww   AFC      3001          LSRPM
 optic cable

 Aerial Coaxial   AXC                                           c      wwww   AXC      3002          LSRPM
 cable

 Buried Copper    BC                                            c      wwww   BC       3003          LSRPM
 cable

 Buried Fibre     BFC                                           c      wwww   BFC      3004          LSRPM
 optic cable

 Buried Coaxial   BXC                                           c      wwww   BXC      3005          LSRPM
 cable

 Cable closures   CT                                            c      wwww   CT       3006          LSRPM
 & terminals

 In-Conduit       IC                                            c      wwww   IC       3007          LSRPM
 Copper cable

 In-Conduit Fibre IFC                                           c      wwww   IFC      3008          LSRPM
 optic cable
 
 In-Conduit Coax- IXC                                           c      wwww   IXC      3009          LSRPM
 ial cable

 Conduit          CON                                           c      wwww   CON      3010          LSRPM

 Poles            POL                                           c      wwww   POL      3011          SRPMK

 Framework &      FRM                                           c      wwww   FRM      3012          SRPMK
 Support

 Application      APS                                           c      wwww   APS      3013          SRPMK
 Software

 Broadcast Equip- BRD                                           c      wwww   BRD      3014          SRPMK
 ment

 Network Manage-  NWM                                           c      wwww   NWM      3015          SRPMK
 ment

 Traffic Operator TOW                                           c      wwww   TOW      3016          SRPMK
 Workstations

 Towers           TWR                                           c      wwww   TWR      3017          SRPMK

 Packet Switching PSW              See Terminal Equipment       c      wwww   PSW      2600          SRPMK

 

 --


  	-------------------------------
	AWAS Attendance / Absence Codes
	-------------------------------

_____________________________________________________________________________________________________________


  SAP Description	      SAP	       Old AWAS                Old UDS Code 	     New AWAS
			      Codes	     Function Code               	           Function Code


 Approved Furlough            AF             9918, 9919, 9920, 9921    AWO, D/O, LOU, LWO      9918

 Apprenticeship Training      AT             9925                      ATL                     9925

 Formal Training              FT             9926, 9927                IST                     9926

 Bereavement Leave            BL             9913                      BRV                     9913

 Pallbearer Leave             PL             9914                                              9914

 Compensation Absence         CA             9909                      WCF, WCO, WCR           9909

 Compensation Doctor         CADM                                      WCS                     9910
 Appointment

 Doctor Medical               DM             9906                      MDL                     9906

 Serious Distress             DS             9907                                              9907

 Funeral Leave                FL             9915                                              9915

 Holiday in Lieu              HL             9937                      SHL                     9937

 Holiday Unpaid               HU                                                               9938

 Working Scheduled            HW             9939                      SHW                     9939
 Stat Holiday

 Northern Vacation            NW             9904                                              9904

 Sick Absence                SICK            9908                   LSP, S7, S8, S9,           9908
								    SI, SIE, SWO

 Union Leave                  UL             9916                      LNG, LWS                9916

 Vacation                     VA             9902, 9901                VAC                     9902

 Vacation Bank Taken          VB             9903                                              9903

 Vacation Leave Without Pay   VF                                       VWO                     9901

 VACATION OVERTIME PAYOUT     VP             9912                                              9912

 Jury Duty                    JD                                                               9920

 Military Leave               ML                                                               9905

 Paid Absence                 XP             9929                      LWP                     9929

 Regular Time                 RG          9917, 9930, 9931,       REG, ST, STE                 9917
					  9932, 9933, 9934,
					  9935, 9936, 9937,
					  9938

 Banked Time Off              BTO            9911                      BU                      9911

 FWAP Straight Time Banked    FTO                                                              9912

 Worked up leave Weekend      DNP         9940, 9924                                           9940

 Personal Family Day Off      KS                                       PLD                     9930

 Limited Sick Pay (Part Time  LSP                                      LKA                     9938
 Employee)

 Suspension Without Pay       SO             9921                      SSO                     9921

 PREGNANCY FURLOUGH           PF             9922                                              9922

 ADMIN SUPPORT                YA             9035                                              9035

 INTERNAL SUPPORT             YI             9036                                              9036

 OUTSIDE SUPPORT              YO             9037                                              9037

 ACTING SUPERVISOR            AS             9038                                              9038


 --


 	-----------------------------------
	SAP Premiums / Hourly Differentials
	-----------------------------------

_____________________________________________________________________________________________________________


  SAP Description	      SAP	       Old AWAS                Old UDS Code 	     New AWAS
			      Codes	       OTH EHC               	             	     OTH EHC


 Standby Pay                  SB                                                               SB

 FWAP Straight Time Banked    STOT                                                             ST

 Overtime                     OT              DT, TH, SV,              BOT, BOTR, DB,          OT
					      VH, VO, TV,	       DBR, DT, DT94,
					      VS, ST, VT	        DTR, OT, TT

 Overtime Non Continuous      OTB                                                              OB

 Premium Call Out             PC                                                               PC

 Tower Climb                  TC                                                               TC

 Tower Time                   TT                                                               TT

 Charge Hand                  CH              CH                                               CH

 Training                     TR              TR                                               TR

 Class Instructor            7002             CI                                               CI

 Plant to Management         7004             PM                                               PM

 Equipment Servicing         7005             ES                                               ES

 Heavy Equipment Operator    7006             HE                                               HE

 Mechanic Field Worker       7007             ME                                               ME

 Truck Driver                7008             TD                                               TD

 Partial Assignment of       P6                                          PAM6                  P6
 Management Duties

 Partial Assignment of       PM                                          PAM                   PM
 Management Duties

 Partial Assignment of       PR                                          PAMR                  PR
 Management Duties

 Responsibility Pay          R1                                          RP1                   R1

 Responsibility Pay          R2                                          RP2                   R2

 Responsibility Pay          R3                                          RP3                   R3

 Responsibility Pay          R4                                          RP4                   R4


 --

 	----------------------------
	SAP Internal Orders and AWAS
	----------------------------

_____________________________________________________________________________________________________________


  Description	      SAP Internal 	 AWAS         AWAS Product     AWAS Function   AWAS   Product/Account
		      Order Number	 Driver          Worked            Code        BID     code Entered


  MULTIMEDIA SUPPORT  5001886             20              1000             4000        S,R     5001886
  (RESIDENTIAL)

  PUBLIC PAYPHONE     5009309            TCI             5000             4000         M       5009309
  Change to ($0.35)


 --

 	----------------------------
	Network Functional Locations
	----------------------------

_____________________________________________________________________________________________________________


  Functional
  Location             				       FL Description                         AWAS C.O. Codes

    Wire
   Centre
   (WWWW)


    ACVY					       Acadia Valley Area                          0603

    ACME                                               Acme Area                                   0146

    ARDR                                               Airdrie Area                           	   0118

    ATBH                                               Alberta Beach Area                          0372

    ADFL                                               Alder Flats Area                            0339

    ALIX                                               Alix Area                                   0172

    ALNC                                               Alliance Area                               0315

    ALRO                                               Altario Area                                0170

    ANDR                                               Andrew Area                                 0512

    ANZC                                               Anzac Area                                  0428

    ADSN                                               Ardrossan Area                              0366

    AWWD                                               Arrowwood Area                              0138

    ASMT                                               Ashmont Area                                0543

    ASMP                                               Assumption Area                             0495

    ATBC                                               Athabasca Area                              0433

    BNFF                                               Banff Area                                  0127

    BRNS                                               Barons Area                                 0277

    BRHD                                               Barrhead Area                               0381

    BSHW                                               Bashaw Area                                 0305

    BSSN                                               Bassano Area                                0625

    BWLF                                               Bawlf Area                                  0306

    BRCN                                               Bear Canyon Area                            0485

    BUMT                                               Beaumont Area                               0365

    BRLG                                               Beaverlodge Area                            0452

    BSKR                                               Beiseker Area                               0147

    BLLV                                               Bellevue Area                               0260

    BNTL                                               Bentley Area                                0179

    BWYN                                               Berwyn Area                                 0483

    BGVY                                               Big Valley Area                             0168

    BDLS                                               Bindloss Area                               0606

    BLFD                                               Blackfalds Area                             0174

    BLKE                                               Blackie Area                                0137

    BLRM                                               Blairmore Area                              0258

    BLRG                                               Blue Ridge Area                             0385

    BACD                                               Bon Accord Area                             0350

    BNNZ                                               Bonanza Area                                0451

    BNVL                                               Bonnyville Area                             0550

    BWIS                                               Bow Island Area                             0607

    BWDN                                               Bowden Area                                 0189

    BOYL                                               Boyle Area                                  0435

    BGCK                                               Bragg Creek Area                            0114

    BRTN                                               Breton Area                                 0331

    BRCK                                               Brocket Area                                0255

    BRKS                                               Brooks Area                                 0622

    BNVA                                               Brownvale Area                              0487

    BRHE                                               Bruderheim Area                             0360

    BRDT                                               Burdett Area                                0609

    BYMR                                               Byemoor Area                                0167

    CDMN                                               Cadomin Area                                0401

    CLLK                                               Calling Lake Area                           0431

    CLMR                                               Calmar Area                                 0320

    CMRS                                               Camrose Area                                0301

    CNMR                                               Canmore Area                                0128

    CRBN                                               Carbon Area                                 0196

    CMGY                                               Carmangay Area                              0278

    CRLN                                               Caroline Area                               0191

    CRST                                               Carstairs Area                              0143

    CAST                                               Castor Area                                 0164

    CYLY                                               Cayley Area                                 0136

    CREL                                               Cereal Area                                 0602

    CSFR                                               Cessford Area                               0627

    CHMP                                               Champion Area                               0141

    CHVN                                               Chauvin Area                                0534

    CWLK                                               Chipewyan Lake Area                         0430

    CHMN                                               Chipman Area                                0363

    CRMT                                               Clairmont Area                   	   0455

    CRHO                                               Claresholm Area                  	   0256

    ARWY                                               CLGR - Airways Area in Calgary              0061

    BNVT                                               CLGR - Bonavista Area in Calgary            0014

    BWNS                                               CLGR - Bowness Area in Calgary              0009

    CPHL                                               CLGR - Capital Hill Area in Calgary         0004

    CHTS                                               CLGR - Cres Heights Area in Calgary         0046

    CRCD                                               CLGR - Crowchild Area in Calgary            0033

    ELPK                                               CLGR - Elbow Park Area in Calgary           0007

    FSLN                                               CLGR - Forest Lawn Area in Calgary          0010

    HLHT                                               CLGR - Hillhurst Area in Calgary            0031

    HNHL                                               CLGR - Huntington Hills in Calgary          0013

    KLRN                                               CLGR - Killarney Area in Calgary            0002

    KGLD                                               CLGR - Kingsland Area in Calgary            0012

    MAIN                                               CLGR - Main Area in Calgary                 0001

    MCKZ                                               CLGR - Mckenzie Area in Calgary             0051

    MTRY                                               CLGR - Mount Royal Area in Calgary          0006

    OKRG                                               CLGR - Oakridge Area in Calgary             0015

    OGDN                                               CLGR - Ogden Area in Calgary                0038

    SNSY                                               CLGR - Shawnessy Area in Calgary            0049

    TMPL                                               CLGR - Temple Area in Calgary               0022

    CLIV                                               Clive Area                                  0173

    CLYD                                               Clyde                                       0375

    CODL                                               Coaldale Area                               0274

    CCHR                                               Cochrane Area                               0113

    CDLK                                               Cold Lake Area                              0549

    CLMN                                               Coleman Area                                0259

    CNKL                                               Conklin Area                                0427

    CNST                                               Consort Area                                0166

    CRNT                                               Coronation Area                             0165

    CTHL                                               Country Hill Area Calgary                   0054

    COTS                                               Coutts Area                                 0269

    CWLY                                               Cowley Area                                 0261

    CGMY                                               Craigmyle Area                              0629

    CMNA                                               Cremona Area                                0144

    CSFD                                               Crossfield Area                             0119

    CSTN                                               CSTN - Cardston Area                        0254

    CZAR                                               Czar Area                                   0533

    DYLD                                               Daysland Area                               0307

    DBLT                                               Debolt Area                                 0462

    DLBR                                               Delburne Area                               0187

    DELI                                               Delia Area                                  0631

    DRWT                                               Derwent Area                                0524

    DEVN                                               Devon Area                                  0319

    DSBY                                               Didsbury Area                               0145

    DXVL                                               Dixonville Area                             0492

    DNLD                                               Donalda Area                                0161

    DNLY                                               Donnelly Area                               0471

    DRVY                                               Drayton Valley Area                         0334

    DMHL                                               Drumheller Area                             0197

    DCHS                                               Duchess Area                                0623

    EGHM                                               Eaglesham Area                              0454

    ECLE                                               East Coulee Area                            0198

    ECVL                                               Eckville Area                               0181

    EGTN                                               Edgerton Area                               0528

    EDSO                                               Edson Area                                  0395

    BVLY                                               EDTN - Beverly Area Edmonton                0752

    BNDN                                               EDTN - Bonnie Doon Area Edmonton            0711

    CTDW                                               EDTN - Castle Downs Edmonton                0742

    CLBR                                               EDTN - Clover Bar Area Edmonton             0743

    ESGT                                               EDTN - East Gate Area Edmonton              0712

    EDIA                                               EDTN - Edmonton International Airport       0346

    EMAN                                               EDTN - EDTN Main Area Edmonton              0701

    ELSL                                               EDTN - Ellerslie Area Edmonton              0732

    EVGR                                               EDTN - Evergreen Area Edmnoton              0744

    JSPL                                               EDTN - Jasper Place Area Edmonton           0721

    KASK                                               EDTN - Kaskitayo Area Edmonton              0733

    LNDM                                               EDTN - Lendrum Area Edmonton                0731

    LWIS                                               EDTN - Lewis Farms Area Edmonton            0722

    LDDY                                               EDTN - Londonderry Area Edmonton            0741

    MDWS                                               EDTN - Meadows Area Edmonton                0713

    MLWD                                               EDTN - Mill Woods Area Edmonton             0714

    NRST                                               EDTN - North East Area Edmonton             0745

    NRWD                                               EDTN - Norwood Area Edmonton                0751

    OLVR                                               EDTN - Oliver Area Edmonton                 0763

    PLSD                                               EDTN - Pilot Sound Area Edmonton            0746

    ROPR                                               EDTN - Roper Area Edmonton                  0715

    SEIP                                               EDTN - South East Industrial Area Edmonton  0716

    STON                                               EDTN - Stone Area Edmonton                  0764

    STRC                                               EDTN - Strathcona Area Edmonton             0734

    TWGR                                               EDTN - Terwillegar Area Edmonton            0735

    TWBK                                               EDTN - Twin Brooks Area Edmonton            0736

    WJPL                                               EDTN - West Jasper Place Edmonton           0724

    WEML                                               EDTN - West Edmonton Mall Edmonton          0723

    WSMT                                               EDTN - Westmount Area Edmonton              0761

    WRBN                                               EDTN - Winterburn Area Edmonton             0765

    CNNL                                               EDTN - Cannell Area Edmonton                0762

    ELPN                                               Elk Point Area                              0542

    EKWR                                               Elkwater Area                               0615

    ELNR                                               Elnora Area                                 0201

    EMPR                                               Empress Area                                0605

    ENCH                                               Enchant Area                                0268

    ETZK                                               Etzikom Area                                0620

    EVBG                                               Evansburg Area                              0335

    EXSW                                               Exshaw Area                                 0129

    FRVW                                               Fairview Area                               0490

    FLHR                                               Falher Area                                 0470

    FAST                                               Faust Area                                  0472

    FRNT                                               Ferintosh Area                              0303

    FLTB                                               Flatbush Area                               0376

    FRMS                                               Foremost Area                               0618

    FSBG                                               Forestburg Area                             0313

    FTAS                                               Fort Assiniboine Area                       0380

    FTCP                                               Fort Chipewyan Area                         0426

    FTMK                                               Fort Mackay Area                            0429

    FTML                                               Fort Macleod Area                           0251

    FTSK                                               Fort Saskatchewan Area                      0351

    FTVM                                               Form Vermilion Area                         0497

    FXCK                                               Fox Creek Area                              0386

    FXLK                                               Fox Lake Area                               0501

    FTMM                                               Ft McMurray Area                            0425

    GDSB                                               Gadsby Area                                 0163

    GLHD                                               Galahad Area                                0314

    GIBN                                               Gibbons Area                                0353

    GFLK                                               Gift Lake Area                              0468

    GXVL                                               Girouxville Area                            0464

    GLCH                                               Gleichen Area                               0126

    GLND                                               Glendon Area                                0537

    GLWD                                               Glenwood Area                               0252

    GDCT                                               Grand Centre/Cold Lake Area                 0547

    GDCH                                               Grand Cache Area                            0404

    GDPR                                               Grand Prairie Area                          0450

    GRNM                                               Granum Area                                 0257

    GRLD                                               Grassland Area                              0436

    GYLK                                               Grassy Lake Area                            0266

    GMSW                                               Grimshaw Area                               0482

    GRAD                                               Grouard Area                                0467

    HRHL                                               Hairy Hill Area                             0520

    HLKR                                               Halkirk Area                                0162

    HANN                                               Hanna Area                                  0628

    HRTY                                               Hardisty Area                               0317

    HYLK                                               Hay Lakes Area                              0299

    HAYS                                               Hays Area                                   0267

    HSBG                                               Heinsburg Area                              0544

    HSLR                                               Heisler Area                                0309

    HILV                                               High Level Area                             0496

    HIPR                                               High Prairie Area                           0465

    HIRV                                               High River Area                             0132

    HILD                                               Hilda Area                                  0613

    HNCK                                               Hines Creek Area                            0484

    HITN                                               Hinton Area                                 0399

    HBMA                                               Hobbema Area                                0326

    HLDN                                               Holden Area                                 0518

    HGDN                                               Hughenden Area                              0532

    HUSR                                               Hussar Area                                 0205

    HYTH                                               Hythe Area                                  0453

    INFL                                               Innisfail Area                              0188

    INFR                                               Innisfree Area                              0514

    IRMA                                               Irma Area                                   0527

    IRSP                                               Iron Springs Area                           0276

    IRCN                                               Irricana Area                               0120

    IRVN                                               Irvine Area                                 0612

    ISLY                                               Islay Area                                  0525

    JRVE                                               Jarvie Area                                 0377

    JSPR                                               Jasper Area                                 0403

    JSRE                                               Jasper East Area                            0402

    JENR                                               Jenner Area                                 0610

    JDPR                                               John D'Or Prairie Area                      0502

    JSRD                                               Joussard Area                               0469

    KNKS                                               Kananaskis Area                             0148

    KPHL                                               Keephills Area                              0337

    KGRV                                               Keg River Area                              0500

    KILM                                               Killam Area                                 0311

    KNSO                                               Kinuso Area                                 0475

    KTCY                                               Kitscoty Area                               0555

    LCRT                                               La Crete Area                               0498

    LBCH                                               Lac La Biche Area                           0437

    LCMB                                               Lacombe Area                                0176

    LKLS                                               Lake Louise Area                            0130

    LAMT                                               Lamont Area                                 0361

    LNGD                                               Langdon Area                                0122

    LAVY                                               Lavoy Area                                  0515

    LEDC                                               Leduc Area                                  0318

    LEGL                                               Legal Area                                  0374

    LSVL                                               Leslieville Area                            0182

    LTBR                                               Lethbridge Area                             0250

    LTBF                                               Little Buffalo Area                         0493

    LLYD                                               Lloydminister Area                          0553

    LDGP                                               Lodgepole Area                              0338

    LMND                                               Lomond Area                                 0140

    LGVW                                               Longview Area                               0133

    LGHD                                               Lougheed Area                               0316

    MGRT                                               Magrath Area                                0283

    MMOB                                               Ma-Me-O Beach Area                          0328

    MNNG                                               Manning Area                                0491

    NMVL                                               Mannville Area                              0529

    MYBR                                               Manyberries Area                            0619

    MRBO                                               Marlboro Area                               0398

    MRWN                                               Marwayne Area                               0554

    MYTP                                               Mayerthorpe Area                            0384

    MLNN                                               Mclennan Area                               0473

    MNRV                                               Meander River Area                          0503

    MDHT                                               Medicine Hat Area                           0621

    MKRV                                               Milk River Area                             0273

    MILT                                               Millet Area                                 0327

    MILO                                               Milo Area                                   0139

    MNBN                                               Minburn Area                                0523

    MIRR                                               Mirror Area                                 0171

    MRVL                                               Morinville Area                             0368

    MRLY                                               Morley Area                                 0131

    MORN                                               Morrin Area                                 0200

    MLHT                                               Mulhurst Bay Area                           0329

    MNDR                                               Mundare Area                                0519

    MRNM                                               Myrnam Area                                 0522

    NAMO                                               Namao Area                                  0352

    NMPA                                               Nampa Area                                  0481

    NATN                                               Nanton Area                                 0134

    NDTN                                               New Dayton Area                             0282

    NNRY                                               New Norway Area                             0302

    NSPA                                               New Sarepta Area                            0304

    NBRK                                               Newbrook Area                               0432

    NSKU                                               Nisku Area                                  0323

    NTJT                                               Niton Junction Area                         0397

    NBFD                                               Nobleford Area                              0279

    NRDG                                               Nordegg Area                                0184

    OKTK                                               Okotoks Area                                0115

    OLDS                                               Olds Area                                   0192

    ONWY                                               Onoway Area                                 0373

    OYEN                                               Oyen Area                                   0601

    PRVY                                               Paradise Valley Area                        0556

    PCRV                                               Peace River Area                            0488

    PLLK                                               Peerless Lake Area                          0479

    PERS                                               Peers Area                                  0396

    PNHL                                               Penhold Area                                0186

    PCBT                                               Picture Butte Area                          0275

    PNCK                                               Pincher Creek Area                          0262

    PLDN                                               Plamondon Area                              0439

    PNKA                                               Ponoka Area                                 0177

    PRDS                                               Priddis Area                                0116

    PRVT                                               Provost Area                                0526

    RDWY                                               Radway Area                                 0355

    RNLK                                               Rainbow Lake Area                           0499

    RLTN                                               Ralston Area                                0611

    RYMN                                               Raymond Area                                0280

    RDDR                                               Red Deer Area                               0194

    RDER                                               Red Earth Area                              0480

    RDWR                                               Redwater Area                               0354

    RMBY                                               Rimbey Area                                 0178

    ROBB                                               Robb Area                                   0400

    ROCH                                               Rochester Area                              0434

    RMTH                                               Rocky Mountain House Area                   0183

    RKFD                                               Rockyford Area                              0123

    RLHL                                               Rolling Hills Area                          0626

    RSLD                                               Rosalind Area                               0308

    RSBD                                               Rosebud Area                                0199

    RMSY                                               Rumsey Area                                 0195

    RYCF                                               Rycroft Area                                0458

    RYLY                                               Ryley Area                                  0517

    SNGD                                               Sangudo Area                                0383

    SKCS                                               Saskatchewan River Crossing Area            0175

    SCHL                                               Schuler Area                                0614

    SBBH                                               Seba Beach Area                             0333

    SDWK                                               Sedgewick Area                              0312

    SVPR                                               Seven Persons Area                          0608

    SXSM                                               Sexsmith Area                               0456

    SWPK                                               Sherwood Park Area                          0364

    SBLD                                               Sibbald Area                                0604

    SLVY                                               Silver Valley Area                          0463

    SELK                                               Slave Lake Area                             0477

    SMTH                                               Smith Area                                  0476

    SMLK                                               Smoky Lake Area                             0358

    SPRV                                               Spirit River Area                           0461

    SPGV                                               Spruce Grove Area                           0369

    SPVW                                               Spruce View Area                            0190

    STAL                                               St Albert Area                              0367

    STMC                                               St Michael Area                             0362

    STPL                                               St Paul Area                                0535

    STOF                                               Stand Off Area                              0253

    STDD                                               Standard Area                               0125

    STVY                                               Stavely Area                                0135

    STLR                                               Stettler Area                               0160

    STNG                                               Stirling Area                               0281

    SYPL                                               Stony Plain Area                            0370

    STMR                                               Strathmore Area                             0121

    STRM                                               Strome Area                                 0310

    SCOC                                               Sunchild O'Chiese Area                      0185

    SNDR                                               Sundre Area                                 0193

    SNHL                                               Swan Hills Area                             0379

    SYLK                                               Sylvan Lake Area                            0180

    TABR                                               Taber Area                                  0264

    TRHL                                               Thorhild Area                               0359

    THRS                                               Thorsby Area                                0322

    THHL                                               Three Hill Area                             0204

    TLLY                                               Tilley Area                                 0624

    TOFD                                               Tofield Area                                0516

    TMHK                                               Tomahawk Area                               0336

    TRTN                                               Torrington Area                             0203

    TRCH                                               Trochu Area                                 0202

    TRVY                                               Turner Valley Area                          0117

    TWHL                                               Two Hills Area                              0511

    VYVW                                               Valleyview Area                             0466

    VXHL                                               Vauxhall Area                               0265

    VGVL                                               Vegreville Area                             0510

    VRML                                               Vermilion Area                              0531

    VTRN                                               Veteran Area                                0169

    VKNG                                               Viking Area                                 0521

    VILN                                               Vilna Area                                  0538

    VLCN                                               Vulcan Area                                 0142

    WBMN                                               Wabamun Area                                0371

    WBSC                                               Wabasca Area                                0478

    WNWR                                               Wainwright Area                             0530

    WLSH                                               Walsh Area                                  0617

    WNRV                                               Wandering River Area                        0438

    WNHM                                               Wanham Area                                 0457

    WRBG                                               Warburg Area                                0321

    WRNR                                               Warner Area                                 0270

    WSPT                                               Warspite Area                               0357

    WKTN                                               Waskatenau Area                             0356

    WRTP                                               Waterton Park Area                          0263

    WMBY                                               Wembley Area                                0459

    WLOC                                               Westlock Area                               0378

    WTKW                                               Wetaskiwin Area                             0325

    WTCO                                               Whitecourt Area                             0382

    WHLW                                               Whitelaw Area                               0486

    WDWR                                               Widewater Area                              0474

    WLWD                                               Wildwood Area                               0332

    WLDN                                               Willingdon Area                             0513

    WNFD                                               Winfield Area                               0330

    WOKG                                               Woking Area                                 0460

    WRSY                                               Worsley Area                                0489

    WRHM                                               Wrentham Area                               0272

    YNTW                                               Youngstown Area                             0630

    ZAMA                                               Zama Area                                   0494

Bus DAC - CPE (604) 453-2212
BUS DAC - NET (604) 453-2213
I/R DAC - (604) 453-2330 or 1-800-665-2927
Network DAC - (604) 453-2900 or 1-877-828-8812
TNO CSD Support Line - 1-800-665-2927

KELOWNA:
Bus DAC - (250) 470-5455 or 1-800-665-4249
I/R DAC - (250) 470-5455 or 1-800-665-2927

VICTORIA:
Bus DAC - (250) 388-8021
I/R DAC - (250) 388-8877 or 1-800-665-2927

LAPTOP SUPPORT NUMBERS:

'TELUS OPERATIONS LAPTOP SUPPORT'

7035 Greenwood Street
Burnaby, B.C. V5A 1X7
(604) 432-5559 or 1-888-999-2927
Fax (604) 415-9067

SPOC (PASSWORD TROUBLES) - 1-800-606-7762

FIELD SUPPORT NUMBERS:

'CUSTOMER SERVICE REPS'
Residential - 1-888-483-4777
Business - 1-888-388-3302

ASSIGNMENT AND PROGRAMMING:
Assignment - 310-3344 -6 -1
Local # Portability - 310-3344 -6 -2
Activations (CDA) 310-3344 -6 -3

TEST DESK:
1-800-665-1774
(250) 861-2280
(604) 430-7333

(PLANT) TEST NUMBERS:

Line Opener - (ANY NPA) 958-4111
ANI (ANAC) - (ANY NPA) 958-6111
ADSL Provisioning - (604) 878-3101 or 1-877-519-9292

LAPTOP (MODEM) DIAL-UP NUMBERS:

AWAS local: 205-5923
AWAS long dis: 1-888-665-2100
Secure ID local: 205-5263
Secure ID long dis. 1-888-886-7877

'Online AWAS Resources'

The following are some links for additional information on AWAS:
http://www-1.ibm.com/industries/wireless/doc/content/bin/telusappbrief.pdf
http://www.crtc.gc.ca/ENG/publications/reports/8660/TCBC/Aug98a2.doc
http://www.hackcanada.com/canadian/phreaking/gc_dima.txt
http://www.e-voliucija.lt/2001presentations/evoliucijaIBM.pdf

[ 'Conclusion to Document' ]

There you have it, folks; The Comprehensive Guide to AWAS. I hope it was worth it.

The Automated Work Administration System, a network of love, hate, and chaos.

Can you sit around and let this system control your lives, or are you going to stand
up and fight against the new world order? Fear not, for we are here to protect you.

This guide represents part of my effort to widen the audience of the latest greatest
groundbreaking technologies from the incumbent telecommunication powers that be.

Phreaking has had an enormous influence on my life and my view of the universe. My
only regret is that the limits of the current technologies we're involved with today fail
to capture the full fidelity of the bigger picture. The bigger picture is that you are a slave!
A slave to POTS copper, a slave to the proprietary. Wake up, sleepy!

AWAS' wireless side... to die?

In other news, the CDPD side of AWAS is said to be in the works of "deconstruction".

Is AWAS too expensive, too complex, too resource intensive to keep alive? Is AWAS
going to be replaced with an advanced Teradyne engineered 4TEL (VRS) system? A telus
technician from Edmonton who spoke with my associate H1D30U5 said this may happen,
or are these foolish rumours in a failed attempt to TRICK local phreaks into leaving the
"system" alone? Only time will tell because, of course... the future is friendly™!

.eof